Service Agreement

This Code of Conduct outlines expectations for participation at GameSpec, as well as steps for reporting unacceptable behaviour. We are committed to providing a welcoming, safe and inspiring community for all users. By accessing GameSpec, you agree to be bound by this Code of Conduct and any other terms that may apply.

Prohibited Content. The following are examples of the types of content that are prohibited when entering GameSpec. This list is not exhaustive, and we reserve the right to suspend or remove any content in violation of the Code of Conduct.

Adult and Sexual Content.
Advertisements and Free Offers.
Discriminatory Content.
Defamatory Content.
Illegal Gambling and Gaming.
Illegal Goods and Services.
Spam, Flooding, and Malicious Content.
Terrorist or Terrorist Content.
Copyrighted Material.
Terms of Use.
Activities related to the production of Software such as cryptocurrency mining and video encoding.
Online purchases including DLC or in-Game store purchases etc.
GameSpec is not responsible for user-generated content.

Consequences for Violations(s) of the Code of Conduct: Violations(s) of the Code of Conduct may be cause for content deletion, suspension, and/or termination of your account. Please note that GameSpec is not obligated to warn user(s) prior to taking action for violation(s).

Reporting Code of Conduct Issues: If you encounter content that violates the Code of Conduct, please submit a complaint by emailing hello@gamespec.com.au or speak to one of our friendly staff.

Updates to the Code of Conduct: We may update the Code of Conduct, at our sole discretion, from time-to-time.

Expectations of the Participant: All Participants wishing to attend sessions provided by GameSpec must agree to provide GameSpec with the information required by us to provide the best possible support and sign our Service Agreement.

Self-Management
Participants must be able to attend to basic self-care, including eating, drinking and toileting.

Behaviour
Participants must be able to self-regulate emotions and behaviours in a group setting at all times. GameSpec offers a safe place for participants and GameSpec team members alike. Everyone at GameSpec has the right to feel safe and happy.

Behaviours that are disruptive, disrespectful or harmful to others (including physical aggression, harassment, bullying, drug or alcohol use, non-compliance with the Code of Conduct, or any action that compromises the safety or wellbeing of others) will not be tolerated.

GameSpec’s behavioural requirements extend to excursions and activities that are offered off site.

If a Participant harasses or stalks participants using social media or other platforms this will be considered a violation of the GameSpec’s rules and may result in exclusion from participating further. GameSpec takes harassment and stalking behaviours as not acceptable and create an unsafe environment for fellow participants and team members, even if the behaviour takes place out of session hours and off-site.

Communication
Participants must be able to express their needs and understand instructions.

Ability to Follow GameSpec Rules
Participants must be able to follow these basic rules when attending a GameSpec service:

Always follow instructions of facilitators and peer workers.
Actively engage in activities.
Arrive on time for sessions or contact us if running late.
Mobile phones on silent in the venue.
Show respect to other people.
Participation
Participants must be willing to ‘have a go’ and actively participate. Participation is crucial for social skill acquisition and improvement. Non-participation significantly affects group dynamics; therefore it is a mandatory requirement that each individual attempts to participate to the best of their ability.

 

We provide a peer worker for each participant using our service. Participants are welcome to bring their own support person, however this does not waive the cost of attendance at GameSpec.

Through sessions at GameSpec, our team is expected to:

1. Provide an environment that is respectful, safe and happy
2. Assist participants to develop social skills that are used by socially successful adults
3. Assist participants to connect with others
4. Assist participants through modelling and social coaching
5. Assist participants to have fun

Some activities will require minimum numbers, such as Dungeons and Dragons. If minimum participant numbers are not reached then unfortunately, we may need to cancel the session, but we will give you as much notice as possible and offer other services in lieu, to your satisfaction. If you do not wish to take part in alternate activities, you will not be charged.

Participants are welcome to bring their own figurines and supplies if they wish; however GameSpec is not responsible for any loss or damage to personal items brought onto our premises.

Participants utilising GameSpec’s services agree to abide by our Code of Conduct listed in Schedule C.

This Agreement is dated on the last day that all parties sign it.

Parties
The Customer listed in Schedule A
The Provider listed in Schedule A is GameSpec Pty Ltd (Together, we’ll call them the Parties)

Background
A. This Agreement is made with the NDIS in mind. The NDIS is a scheme designed to support people with disabilities, helping them to be more independent and actively participate in their communities and economies. It also allows them to have control and make choices about their goals and the support services they receive.

B. The Customer wants to engage the Provider for the support services detailed in Schedule B (Services) as part of the Customer’s NDIS Plan.

C. The Provider agrees to deliver the Services to the Customer according to the terms and conditions laid out in this Agreement.

Operative Provisions
Terms of Agreement
This Agreement starts on the “Start Date” and continues until the “End Date” listed in Schedule A, unless extended as described below or terminated early as per this Agreement.
If the Customer no longer has an NDIS Plan, or the Customer tells the Provider they no longer need the Services or enters a new agreement with the Provider, the Agreement is ended.
The Parties confirm that the necessary support specified in the Customer’s NDIS Plan under the NDIS Act.
The Customer’s NDIS Plan will be effective during the service period.

Services, Fees and Expenses
The fees for the Services are detailed in Schedule B (Fees).
These fees generally match the prices listed in the NDIS Price Guide, which may change over time.
If the Customer has an NDIS Plan, the Provider will claim from the Customer’s NDIS Plan using the relevant line items in the NDIS Price Guide.
If the Customer’s plan budget is insufficient, the reduced usage will not be reduced unless agreed upon.
An employee of the Provider will deliver the Services during the Term.

Travel Fees and Reimbursements
If a worker needs to travel for the Service, the Provider can claim the Travel Fee in Schedule B. Travel time may be shared among customers if one worker serves multiple customers.
Community Access Services might include a worker accompanying the Customer on outings or transporting them.
The Customer must reimburse any expenses like public transport tickets or meals (after the Customer’s NDIS Core budget).
If personal vehicles are used for transport, the Provider can claim the Transport Reimbursement from the Customer’s NDIS Core budget.

Additional Expenses
Expenses not covered by the Customer’s NDIS plan (like event tickets or meals) are the Customer’s responsibility. If the Provider incurs such costs, the Customer must reimburse them.

Cancellation Fee
A 100% cancellation fee applies if the Customer does not show up for a scheduled booking or isn’t present at the agreed time/place, causing the Provider to miss the service.
There is a limit on the number of times a Customer may cancel without incurring charges. If there are multiple cancellations, the Provider will contact the Customer to understand why and try to resolve the issue.

Payments
The Provider will claim fees and other costs after each Service (or cancellation). Payment is due within 7 days of the invoice.
If NDIS funding doesn’t cover payment, the Provider will invoice the Customer, who can pay by direct deposit into the Provider’s bank account.
GameSpec SQA Version 1.3 – 09/07/2025

GST
Most NDIS Services don’t include GST. If GST applies, it will be included in the Fee.

Responsibilities of the Provider
Deliver Services as per this Agreement.
Provide Services safely and competently.
Review Service Delivery annually as required.
Promptly inform the Customer of anything affecting delivery.
Address feedback quickly.
Give notice of changes in advance if the Agreement requires it.
Comply with laws including the NDIS Act and Australian Consumer Law.
Issue invoices and statements upon request.

Responsibilities of the Customer
The Customer agrees to:

Specify how they want Services delivered.
Spend their NDIS funds as agreed.
Treat the Provider and workers respectfully.
Discuss problems with the Provider.
Give the Provider reasonable notice of changes to appointments (if cancellation terms apply).
Notify the Provider of issues with their funding or if they leave the NDIS.
Inform the Provider if their NDIS plan is suspended or changed.
Provide relevant information to the Provider, enabling the Provider to deliver appropriate services.

Indemnity
Claim means any complaint, demand, lawsuit, or other legal action.
Losses include any costs or expenses.
The Customer indemnifies the Provider against all losses arising from the Services.

Feedback, Complaints, and Disputes
To give feedback, contact the persons listed in Schedule A or email:
hello@gamespec.com.au

If unsatisfied, contact the NDIS at 1800 800 110 or visit ndis.gov.au

Termination
Each Party must give at least two weeks’ notice to end all Services.
If a Party seriously breaches the Agreement, the notice period is waived.

Entire Agreement
This Agreement includes all terms agreed by the Parties and replaces all prior agreements.

Variation
Amendments must be in writing and signed by both Parties.
The Provider may update schedules with reasonable notice.

Assignment
Rights under this Agreement can’t be transferred without written consent from the other Party.

Severability
If any part of the Agreement is invalid or unenforceable, it is removed to the extent of invalidity without affecting the rest.

Counterparts
This Agreement can be signed in multiple copies, all forming one document. The last signing date is the Agreement date.

Electronic Exchange
Signed copies delivered by email or fax are as valid as original hard copies. Failure to provide the original doesn’t affect validity.

Governing Law and Jurisdiction
This Agreement is governed by Queensland laws, and any disputes are subject to Queensland courts.