Recurring Service Request Form

Service is available on a limited basis to clients in:

 

37215 | 37220 | 37204

 

We will pick up in these zip codes on Tuesdays. You may select 2nd day services for delivery by 8pm on Thursday. 

Thank you for your trust in Bubbles And Hope to care for your laundry needs! 🧺🫧

We will be in touch to confirm your recurring pickup. You will receive 1 free Bubbles And Hope laundry bag + 10% off any additional bags.

Service deposit invoices will be sent out by the 28th of each month for the upcoming month ($20/week). The service balance must be paid in full prior to the first pickup of the month. If needing to skip a week in the upcoming month, please notify the Bubbles And Hope team in advance in order for your invoice to be adjusted accordingly. Invoices for each week's balance due will be sent at time of delivery & must be paid in full prior to the next week's pickup.

For cancellations made more than 24 hours prior to your scheduled pickup, you will receive a credit towards the next month's deposit. Cancellations made less than 24 hours prior to your scheduled pickup or missed pickups will result in that week's deposit being forfeited. Please note that frequent skipping of pickups, late cancellations, and missed pickups may disqualify you from the recurring pickup service.

Order & Service Guidelines:

Oversize orders (>100 lbs) may require additional processing time. In this case, a team member will be in touch with your updated delivery date once your items have been received.

Next Day Service will be delivered by 8pm the day after pickup (i.e. orders picked up on Monday will be delivered by 8pm Tuesday).

2nd Day Service will be delivered by 8pm two days after pickup (i.e. orders picked up on Monday will be delivered by 8pm Wednesday).

Laundry Refusal & Special Handling Policy:

We reserve the right to refuse, return, or charge an additional fee for laundry containing excessive bodily fluids (blood, urine, feces, vomit, etc.) or any other hazardous material.

Heavily Soiled Laundry: $5 additional fee per 20 lbs (includes heavy-duty wash and disinfectant).

Hazardous Laundry (Excessive Bodily Fluids): $20 additional fee. This includes items such as soiled adult diapers, heavily contaminated garments, or any items requiring special sanitization procedures.

 

Special & Delicate Items Policy

Items such as sneakers, embellished garments, delicates, and specialty fabrics require extra care and may be excluded from standard laundry processing. We do not guarantee against wear, fading, shrinkage, or damage that may occur due to pre-existing weaknesses or normal laundering procedures. Customers who wish to have these items processed must notify us at drop-off or in booking notes, and agree that Bubbles And Hope is not liable for repairs or replacement.

If your items require special handling, please contact customer service at info@bubblesandhope.com before placing an order. Items that violate this policy without prior notification may be returned unprocessed.