Effective Date: 11/01/2025
1. Introduction
Smitty’s Maintenance Repair & Collision, Inc. (“Smitty’s,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website [www.smittysofpalmer.com], contact us, or use our services at our repair facility.
By using our website or services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect personal information from you in the following ways:
A. Information You Provide Directly:
Name, address, phone number, and email address
Vehicle information (make, model, year, VIN)
Insurance claim details and policy information (if applicable)
Payment information (credit/debit card details or billing address)
Messages or inquiries submitted through our website forms
B. Information Collected Automatically:
When you visit our website, we may automatically collect:
IP address and browser type
Pages visited, time spent, and referring website
Device type and operating system
C. Information From Third Parties:
We may receive information from insurance providers, adjusters, towing companies, or third-party platforms related to your repair or service request.
3. How We Use Your Information
We use your information to:
Provide repair, maintenance, and related services
Prepare and send estimates or invoices
Communicate with you about appointments, repairs, or claims
Process payments and manage billing
Respond to inquiries and provide customer support
Improve our website, services, and customer experience
Comply with legal or insurance requirements
4. How We Share Your Information
We do not sell or rent your personal information.
We may share your information with:
Insurance companies or adjusters involved in your claim
Payment processors to complete transactions securely
Parts suppliers or vendors necessary for repairs
Technology service providers who maintain our website or systems
Law enforcement or regulatory agencies if required by law
All third parties are required to protect your data and use it only for the purpose for which it was shared.
5. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information from loss, misuse, or unauthorized access. However, no electronic transmission or storage system is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information only as long as necessary to provide services, fulfill legal obligations, or resolve disputes.
7. Your Rights and Choices
You may request to:
Access or correct your personal information
Delete your information, where legally permitted
Opt out of marketing communications
To make a request, please contact us using the information below.
8. Cookies and Tracking
Our website may use cookies and similar technologies to enhance user experience, analyze website traffic, and improve performance. You can adjust your browser settings to refuse cookies, but some site features may not function properly.
9. Links to Other Websites
Our website may contain links to external sites. We are not responsible for the content or privacy practices of those third-party websites.
10. Children’s Privacy
Our services are intended for adults. We do not knowingly collect information from individuals under 13 years of age.
11. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on our website with an updated “Effective Date.”
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
Smitty’s Maintenance Repair & Collision, Inc.
3301 Freemansburg Avenue
Easton, PA 18045
Phone: 610-258-5297