2025 MBBA Member Impact Survey

2025 Member Impact Survey

Please review and complete the following to be considered for the survey grant.
Welcome — Your Voice Matters.

Thank you for taking a few minutes to share your experience as an MBBA member. Your feedback helps us understand what’s working, where members are seeing impact, and how we can strengthen our programs and services.

This survey includes questions about your overall MBBA experience and any programs you've participated in, past or present. Your insights will directly shape how we support Black-owned businesses across the state of Michigan.

Time: About 8–10 minutes

Confidentiality:
Your responses are confidential and will only be reported in summary form.
At the end of the survey, you may provide your contact information only if you wish to be considered for the Survey Grant selection.
If you decline, your responses will remain non-identifiable.

Thank you for your time and your commitment to strengthening our business community.

Click “Start” to begin.

CURRENT MEMEBRSHIP STATUS*

Community Member (free membership)Premium Member (paid membership)I Don't Know
How long have you been a member of MBBA?*

Less than 1 year1–2 years3+ yearsNot sure
Business structure for your PRIMARY business?*

Single Member LLCMulti-Member LLCS CorporationC CorporationNonprofitOther
What is your PRIMARY industry?*

Accommodation and Food ServicesAdministrative and Support and Waste Management and RemediationAgriculture, Forestry, Fishing, HuntingArts, Entertainment, and RecreationConstructionEducational ServicesFinance and InsuranceHealth Care and Social AssistanceInformationManagement of Companies and EnterprisesManufacturingMining, Quarrying, and Oil and Gas ExtractionOther Services (except Public Administration)Professional, Scientific, and Technical ServicesPublic AdministrationQuarrying, and Oil and Gas ExtractionReal Estate and Rental and LeasingRetail TradeTransportation and WarehousingUtilitiesUtilitiesWholesale Trade
Do you have a SECONDARY industry?*

YesNo
What is your SECONDARY industry?

Accommodation and Food ServicesAdministrative and Support and Waste Management and RemediationAgriculture, Forestry, Fishing, HuntingArts, Entertainment, and RecreationConstructionEducational ServicesFinance and InsuranceHealth Care and Social AssistanceInformationManagement of Companies and EnterprisesManufacturingMining, Quarrying, and Oil and Gas ExtractionOther Services (except Public Administration)Professional, Scientific, and Technical ServicesPublic AdministrationQuarrying, and Oil and Gas ExtractionReal Estate and Rental and LeasingRetail TradeTransportation and WarehousingUtilitiesUtilitiesWholesale Trade
What MBBA county (ies) does your business operate in? (Select all that apply).*

AlconaAlgerAlleganAlpenaAntrimArenacBaragaBarryBayBenzieBerrienBranchCalhounCassCharlevoixCheboyganChippewaClareClintonCrawfordDeltaDickinsonEatonEmmetGeneseeGladwinGogebicGrand TraverseGratiotHillsdaleHoughtonHuronInghamIoniaIoscoIronIsabellaJacksonKalamazooKalkaskaKentKeweenawLakeLapeerLeelanauLenaweeLivingstonLuceMackinacMacombManisteeMarquetteMasonMecostaMenomineeMidlandMissaukeeMonroeMontcalmMontmorencyMuskegonNewaygoOaklandOceanaOgemawOntonagonOsceolaOscodaOtsegoOttawaPresque IsleRoscommonSaginawSt. ClairSt. JosephSanilacSchoolcraftShiawasseeTuscolaVan BurenWashtenawWayneWexford
EMPLOYEES: Not including yourself, how many employees do you currently have on your team? (If none, enter '0')*
Member Experience
Please use the following scale to reflect your experience:
- Strongly Agree – This clearly and consistently reflects my experience.
- Agree – This mostly reflects my experience.
- Neutral – I feel mixed or have no strong opinion either way.
- Disagree – I’ve had a different or opposite experience.
- Strongly Disagree – This does not reflect my experience at all.
MBBA membership has provided value for my business.*

(5) Strongly Agree(4) Agree(3) Neutral(2) Disagree(1) Strongly Disagree
I understand the benefits and offerings available through my MBBA membership.*

(5) Strongly Agree(4) Agree(3) Neutral(2) Disagree(1) Strongly Disagree
MBBA staff and communications are accessible.*

(5) Strongly Agree(4) Agree(3) Neutral(2) Disagree(1) Strongly Disagree
I feel more connected to opportunities and other Black-owned businesses through MBBA.*

(5) Strongly Agree(4) Agree(3) Neutral(2) Disagree(1) Strongly Disagree
I would recommend MBBA to other Black-owned business owners.*

(5) Strongly Agree(4) Agree(3) Neutral(2) Disagree(1) Strongly Disagree
I am aware that MBBA advocates for Black-owned businesses through policy work.*

(5) Strongly Agree(4) Agree(3) Neutral(2) Disagree(1) Strongly Disagree
MBBA staff is supportive and responsive.*

(5) Strongly Agree(4) Agree(3) Neutral(2) Disagree(1) Strongly Disagree
MBBA Programs
Which MBBA programs/events have you participated in? (Present or past - Select all that apply)*

Capital ConnectUpNxt (Intern/Fellow)UpNxt (Business Host)Hospitality Success/Hardy HospitalityBiz Wiz (TA/Help Desk)BLK PrintMBBA Events (i.e. Taxes & Tacos, Black Wealth Tour, Boss Moves, Politics & Pinot, etc.)None
Capital Connect

Please share your feedback on your experience with Capital Connect below.
Please use the following scale to reflect your experience:
- Strongly Agree – This clearly and consistently reflects my experience.
- Agree – This mostly reflects my experience.
- Neutral – I feel mixed or have no strong opinion either way.
- Disagree – I’ve had a different or opposite experience.
- Strongly Disagree – This does not reflect my experience at all.
The Capital Connect program content/resources were relevant and useful to my business.*

(5) Strongly Agree(4) Agree(3) Neutral(2) Disagree(1) Strongly Disagree
The Capital Connect program increased my confidence in discussing my business finances with funders or lenders.*

(5) Strongly Agree(4) Agree(3) Neutral(2) Disagree(1) Strongly Disagree
The tools and coaching provided in the Capital Connect program helped me improve or develop my financial projections.*

(5) Strongly Agree(4) Agree(3) Neutral(2) Disagree(1) Strongly Disagree
Did you connect with at least one funding source (bank, CDFI, investor, etc.) through Capital Connect?*

YesNot Yet
What did you find MOST VALUABLE about your experience in Capital Connect?*
Did you experience any CHALLENGES or BARRIERS with the program during Capital Connect? If yes, please describe (If NO enter n/a).*
OPTIONAL: Do you have SUGGESTIONS for how Capital Connect could be improved for future participants? If yes, please describe.
UpNxt - Intern/Fellow

Please share your feedback on your experience with UpNxt as an intern/fellow, below.
UpNxt - Intern/Fellow: This section applies to members who participated in UpNxt as an intern/fellow working in a business.

Please use the following scale to reflect your experience:
- Strongly Agree – This clearly and consistently reflects my experience.
- Agree – This mostly reflects my experience.
- Neutral – I feel mixed or have no strong opinion either way.
- Disagree – I’ve had a different or opposite experience.
- Strongly Disagree – This does not reflect my experience at all.
MENTORSHIP: I received valuable mentorship and guidance from my host business during my internship.*

(5) Strongly Agree(4) Agree(3) Neutral(2) Disagree(1) Strongly Disagree
SKILLS & DEVELOPMENT: Because of UpNxt, I built skills and confidence that will support my future in entrepreneurship.*

(5) Strongly Agree(4) Agree(3) Neutral(2) Disagree(1) Strongly Disagree
What did you find MOST VALUABLE about your experience with UpNxt?*
Did you experience any CHALLENGES or BARRIERS with the program during the UpNxt experience? If yes, please describe (If NO enter n/a).*
OPTIONAL: Do you have SUGGESTIONS for how UpNxt could be improved for future participants? If yes, please describe.
UpNxt - Business Host

Please share your feedback on your experience with UpNxt as a business host, below.
UpNxt - Business Host: This section applies to members who participated in UpNxt as a BUSINESS HOST.

Please use the following scale to reflect your experience:
- Strongly Agree – This clearly and consistently reflects my experience.
- Agree – This mostly reflects my experience.
- Neutral – I feel mixed or have no strong opinion either way.
- Disagree – I’ve had a different or opposite experience.
- Strongly Disagree – This does not reflect my experience at all.
WORKFORCE SUPPORT: UpNxt provided meaningful workforce support that helped my business operate or grow during the internship period.*

(5) Strongly Agree(4) Agree(3) Neutral(2) Disagree(1) Strongly Disagree
MENTORSHIP: I was able to provide mentorship and guidance to my UpNxt Fellow during the program.*

(5) Strongly Agree(4) Agree(3) Neutral(2) Disagree(1) Strongly Disagree
Were you able to retain your UpNext Intern/Fellow after the internship?*

YesNo
In what role did you retain your Intern/Fellow?*

Paid employeeContractor/freelancerProject-based supportSeasonal/temporaryOther
What did you find MOST VALUABLE about your experience with UpNxt?*
Did you experience any CHALLENGES or BARRIERS with the program during the UpNxt experience? If yes, please describe (If NO enter n/a).*
OPTIONAL: Do you have SUGGESTIONS for how UpNxt could be improved for future participants? If yes, please describe.
Hardy Hospitality

Please share your feedback on your experience with Hardy Hospitality below.
Please use the following scale to reflect your experience:
- Strongly Agree – This clearly and consistently reflects my experience.
- Agree – This mostly reflects my experience.
- Neutral – I feel mixed or have no strong opinion either way.
- Disagree – I’ve had a different or opposite experience.
- Strongly Disagree – This does not reflect my experience at all.
The Hardy Hospitality program content/resources were relevant and useful to my business.*

(5) Strongly Agree(4) Agree(3) Neutral(2) Disagree(1) Strongly Disagree
Hardy Hospitality helped me strengthen my operational systems and back-of-house processes.*

(5) Strongly Agree(4) Agree(3) Neutral(2) Disagree(1) Strongly Disagree
Because of Hardy Hospitality I am better equipped to create positive guest experiences.*

(5) Strongly Agree(4) Agree(3) Neutral(2) Disagree(1) Strongly Disagree
As a result of my participation in Hardy Hospitality, I was connected with vendor and/or procurement opportunities.*

YesNot Yet
What did you find MOST VALUABLE about your experience in Hardy Hospitality?*
Did you experience any CHALLENGES or BARRIERS with the program during Hardy Hospitality? If yes, please describe (If NO enter n/a).*
OPTIONAL: Do you have SUGGESTIONS for how Hardy Hospitality could be improved for future participants? If yes, please describe.
BizWiz

Please share your feedback on your experience with BizWiz below.
Please use the following scale to reflect your experience:
- Strongly Agree – This clearly and consistently reflects my experience.
- Agree – This mostly reflects my experience.
- Neutral – I feel mixed or have no strong opinion either way.
- Disagree – I’ve had a different or opposite experience.
- Strongly Disagree – This does not reflect my experience at all.
The BizWiz program connected me with professionals that fit my business needs.*

(5) Strongly Agree(4) Agree(3) Neutral(2) Disagree(1) Strongly Disagree
The services I received through the BizWiz program improved or enhanced my operations.*

(5) Strongly Agree(4) Agree(3) Neutral(2) Disagree(1) Strongly Disagree
BizWiz provided support for my request(s) in a timely manner*

(5) Strongly Agree(4) Agree(3) Neutral(2) Disagree(1) Strongly Disagree
My request(s) for support with BizWiz was/were resolved*

YesNot Yet
What did you find MOST VALUABLE about your experience with BizWiz?*
Did you experience any CHALLENGES or BARRIERS with your BizWiz request(s)? If yes, please describe (If NO enter n/a).*
OPTIONAL: Do you have SUGGESTIONS for how BizWiz could be improved for future participants? If yes, please describe.
BLK Print

Please share your feedback on your experience with BLK Print below.
Please use the following scale to reflect your experience:
- Strongly Agree – This clearly and consistently reflects my experience.
- Agree – This mostly reflects my experience.
- Neutral – I feel mixed or have no strong opinion either way.
- Disagree – I’ve had a different or opposite experience.
- Strongly Disagree – This does not reflect my experience at all.
The BLK Print program content/resources were relevant and useful to my business.*

(5) Strongly Agree(4) Agree(3) Neutral(2) Disagree(1) Strongly Disagree
BLK Print helped me gain a clear understanding of my business model.*

(5) Strongly Agree(4) Agree(3) Neutral(2) Disagree(1) Strongly Disagree
BLK Print prepared me to take the next steps in planning for my business growth.*

(5) Strongly Agree(4) Agree(3) Neutral(2) Disagree(1) Strongly Disagree
BLK Print helped increase my confidence in demonstrating my business's profitability.*

(5) Strongly Agree(4) Agree(3) Neutral(2) Disagree(1) Strongly Disagree
What did you find MOST VALUABLE about your experience in BLK Print?*
Did you experience any CHALLENGES or BARRIERS with the program during BLK Print? If yes, please describe (If NO enter n/a).*
OPTIONAL: Do you have SUGGESTIONS for how BLK Print could be improved for future participants? If yes, please describe.
Growth & Scale
Overall, has your business experienced any growth as a result of your involvement with MBBA?*

Yes, significant growthYes, some growthNot yetNot applicable
Which types of growth did you achieve?*

Increased revenueIncreased customers/clientsImproved business systems or operationsImproved marketing or visibilityAdded new services/productsImproved pricing or profitabilityOther
Hire & Retain
As a result of your MBBA membership, have you added any new staff/team members?*

YesNoNot Applicable
Did you retain staff/team members more effectively this year because of tools, knowledge, or support gained from MBBA?*

YesNoNot Applicable
What people-related or team actions have you completed as a result of MBBA support? (Check all that apply.)*

Improved hiring readiness (job descriptions, clarity on roles/needs)Improved team systems (onboarding, training, processes)Hired staff (part-time or full-time)Contracted support (freelancers, contractors)Not ApplicableOther
Access to Capital
Did you apply for any funding (past or present) as a result of information or support you received from MBBA?*

YesNot YetNot Applicable
Were you awarded any funding (past or present) that was connected to information or support from MBBA?*

YesNot YetStill PendingNot Applicable
What has been the most valuable impact MBBA has had on your business?*
What could MBBA do to better support you in the future?*
What types of general programs/topics would you like to see in the future?
Overall how would you rate your MBBA member experience?*

ExcellentGoodFairNeeds ImprovementPoor
Please share any additional feedback you'd like to provide about MBBA events, programs or benefits?
If you had to describe your MBBA experience in just ONE WORD, what would it be? *
OPTIONAL: If you'd like to leave a testimonial for MBBA, please do so below.

Survey Grant Entry
Would you like to be considered for the MBBA Member Impact Survey Grant?*

Yes, please!No, thank you
Name*

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Email*
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Primary Business Name*
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2025 Member Impact Survey

Member Experience

MBBA Programs

Capital Connect

UpNxt - Intern/Fellow

UpNxt - Business Host

Hardy Hospitality

BizWiz

BLK Print

Growth & Scale

Hire & Retain

Access to Capital

Survey Grant Entry