Normal business hours are 9:00am - 5:00pm M-F an after-hours charge will be applied to all services outside these hours.
It is understood by the parties to this agreement that the word "COMPANY" when used in this agreement, refers to Summit Oxygen. The "CUSTOMER" is understood to be the person receiving equipment and/or supplies from the Company. Individuals signing for the customer represent that they are duly authorized and that once signed, this agreement becomes binding, jointly and severally, upon the customer and the signor.
The customer agrees to care for, use as instructed, and return the rental equipment in good condition, normal wear and tear excepted, at the end of the rental period. The customer agrees that services will renew automatically, and billing will continue monthly until the equipment is returned to the company. The customer agrees to pay for the replacement cost of any equipment damaged, destroyed, or lost due misuse, abuse, or neglect. The patient agrees to a cleaning fee of $75 if the rental equipment is returned in an unsatisfactory condition due to neglect, lack of care, or smoke contamination. The customer agrees not to modify the rental equipment without the prior written consent of the Company. The customer agrees that any authorized modifications shall belong to the title holder of the equipment.
The customer agrees that title to the rental equipment and all parts shall remain with the Company always, unless equipment is purchased and paid for in full. The customer agrees not to assign POSSESSORY RIGHTS in the rental equipment or allow the use of the rental equipment by anyone other than the customer.
It shall be the responsibility of the customer to promptly notify the Company of any rental equipment malfunctions or defects, and allow Company equipment service representatives to enter the customer's premises at all reasonable times to REPAIR, relocate, perform regularly scheduled services, or provide adequate substitute equipment. The Company GUARANTEES all equipment to be delivered operating within manufacturer's specifications and to be fully warranted to the manufacturer's current policy. The Company fully warrants used equipment purchased for a minimum of thirty (30) days from the date of purchase.
In the event the CUSTOMER and/or SIGNOR fails to pay for the equipment during the rental period or return equipment before the expiration of the rental period, DEFAULT INTEREST at twenty (20) per cent per annum shall accrue from the date of default. If collection efforts become necessary, the Company shall be asking for treble damages associated with conversion and rights in stolen goods under C.R.S. section 18-4-401 et seq. The customer agrees the Company shall not insure or be responsible to the customer for any PERSONAL INJURY OR PROPERTY DAMAGE related to any equipment, including that caused by use or improper functioning of the equipment, the act or omission of any other third party, or by any criminal act or activity, war, riot, insurrection, fire or act of GOD.
The customer agrees that if they fail to make PAYMENT on any rental purchase within sixty (60) days after it becomes due, the Company shall have the right to pick up all equipment. Sales RETURNS will be accepted in unopened packages and/or sellable condition within thirty (30) days from original invoice with proof of purchase. A minimum of one-month rental may be deducted (where applicable No merchandise will be accepted for return if worn next to the skin, used for sanitary or hygienic purposes, or if it is disposable (i.e., nasal cannula Special order items will require a fifty (50) percent deposit and are non-returnable. The Company maintains twenty-four (24) hour availability by telephone.
Qualified staff is always available to assist with equipment malfunction, or other emergancies. Should a life-threatening situation arise, it is suggested the customer or caregiver dial "911" for professional emergency assistance.
Customer's wishing to express their dissatisfaction, concern, or content with any Company service should contact the Company, on business days between 9am and 5pm MST at 970-468-0142. All disputes must be brought to the attention of the Company within 30 days of last billing date. Your comments will be fully reviewed and acted upon, as necessary, by the Company. Your comments may be given without fear of reprisal by the Company, or any of its employees.
It is understood that all customer's personal information shall be kept strictly CONFIDENTIAL by the Company and are not released without written consent, unless authorized by law.
The Company retains the RIGHT TO REFUSE DELIVERY of service to any customer, at any time. This policy is in the interest of health and safety to Company employees. The Company also retains the right to refuse to place equipment in an unsuitable home environment where the equipment cannot be used safely or properly.
All costs of collections, including but not limited to, attorney's fees, costs of service and filing, and/or other court costs shall be paid by the non-prevailing party. All actions concerning enforcement of dispute of this Agreement shall be venued in Summit County, State of Colorado.
SIGNATURE ACKNOWLEDGES AND ACCEPTS ALL STATEMENTS AND PROVISIONS AS STATED. SUMMIT OXYGEN DOES NOT IMPLY, STATE OR MAKE ANY REPRESENTATION OF MEDICAL BENEFITS. EMPLOYEES OF SUMMIT OXYGEN ARE NOT MEDICAL DOCTORS, IF SICK YOU SHOULD CONSULT A PHYSICIAN.