Hi, sweetie! Before placing your order, please take a quick read so everything goes smoothly. ๐ชโจ
- Orders & Lead Time
โข All goodies are freshly baked with care, so please allow 1 (one) day lead time.
โข Rush orders depend on availability โ just message me and Iโll try my best!
- Payments
โข We accept GCash, Paymayaย and Bank Transfer.
โข Orders are only confirmed after payment.
โข Unpaid orders will not be processed, so donโt forget to send your proof of payment. ๐
- Cancellations & Rescheduling
โข Once your order is confirmed, cancellation is no longer allowed.
โข Need to move your pickup/delivery time? No problem! You may reschedule at least 24 hours before.
- Delivery & Pickup
โข Deliveries are done via Lalamove or Grab (booked by the customer unless stated otherwise).
โข We serve Bulacan and Metro Manila.
โข Once the order is handed to the rider, itโs already out of our control โ weโre not liable for delays, mishandling, melting, or damages during transit.
โข If you're picking up, kindly arrive on time so your treats stay fresh and perfect. โจ
- Refunds & Returns
โข We do not offer refunds for change of mind or courier-related issues.
โข Refunds or replacements are only given if we prepared the wrong item.
โข Please message us within 2 hours of receiving your order and send clear photos/videos so we can assist.
- Allergen Information
โข Our kitchen uses wheat, gluten, eggs, dairy, and nuts.
โข Cross-contamination may still occur. If you have allergies, let me know before ordering so I can guide you properly. ๐
โข While we do our best, we cannot guarantee allergen-free items.
- Storage & Reheating Instructions
To keep your goodies fresh and delicious, here are some general care tips:
โข Refrigerate pastries if not consumed within the day.
โข Store items in an airtight container to maintain freshness.
โข Cookies: Enjoy at room temp or warm for 5โ8 seconds in the microwave for a soft, gooey texture.
โข Revel Bars and Brownies: Keep refrigerated upon receiving them to maintain freshness.
โข General: Keep all baked goods in a cool, dry place, away from direct sunlight or humidity.
โข Our treats are preservative-free, so they taste best when enjoyed as soon as possible.
(If your order comes with specific care instructions, please follow those for best results!)
- Handling After Pickup/Delivery
โข Once the order is received, please follow the recommended storage and reheating instructions.
โข The Sweet Equity cannot replace items that were damaged or stored incorrectly after pickup/delivery.
- Custom Designs
โข All items are lovingly handmade, so slight variations may occur โ but I always do my best to match your requested design.