Hi, sweetie! Before placing your order, please take a quick read so everything goes smoothly. 🍪✨
- Orders & Lead Time
• All goodies are freshly baked with care, so please allow 1 (one) day lead time.
• Rush orders depend on availability — just message me and I’ll try my best!
- Payments
• We accept GCash, Paymaya and Bank Transfer.
• Orders are only confirmed after payment.
• Unpaid orders will not be processed, so don’t forget to send your proof of payment. 💛
- Cancellations & Rescheduling
• Once your order is confirmed, cancellation is no longer allowed.
• Need to move your pickup/delivery time? No problem! You may reschedule at least 24 hours before.
- Delivery & Pickup
• Deliveries are done via Lalamove or Grab (booked by the customer unless stated otherwise).
• We serve Bulacan and Metro Manila.
• Once the order is handed to the rider, it’s already out of our control — we’re not liable for delays, mishandling, melting, or damages during transit.
• If you're picking up, kindly arrive on time so your treats stay fresh and perfect. ✨
- Refunds & Returns
• We do not offer refunds for change of mind or courier-related issues.
• Refunds or replacements are only given if we prepared the wrong item.
• Please message us within 2 hours of receiving your order and send clear photos/videos so we can assist.
- Allergen Information
• Our kitchen uses wheat, gluten, eggs, dairy, and nuts.
• Cross-contamination may still occur. If you have allergies, let me know before ordering so I can guide you properly. 💛
• While we do our best, we cannot guarantee allergen-free items.
- Storage & Reheating Instructions
To keep your goodies fresh and delicious, here are some general care tips:
• Refrigerate pastries if not consumed within the day.
• Store items in an airtight container to maintain freshness.
• Cookies: Enjoy at room temp or warm for 5–8 seconds in the microwave for a soft, gooey texture.
• Revel Bars and Brownies: Keep refrigerated upon receiving them to maintain freshness.
• General: Keep all baked goods in a cool, dry place, away from direct sunlight or humidity.
• Our treats are preservative-free, so they taste best when enjoyed as soon as possible.
(If your order comes with specific care instructions, please follow those for best results!)
- Handling After Pickup/Delivery
• Once the order is received, please follow the recommended storage and reheating instructions.
• The Sweet Equity cannot replace items that were damaged or stored incorrectly after pickup/delivery.
- Custom Designs
• All items are lovingly handmade, so slight variations may occur — but I always do my best to match your requested design.