Maryland Traffic Court User Experience Survey

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Purpose: The District Court of Maryland wants to make traffic court easier and more convenient for everyone. This includes exploring new ways to handle tickets online (known as Online Dispute Resolution, or ODR).

Your answers will help the courts learn what problems people face and what tools or technology would help

Time to complete: About 2–4 minutes

Confidentiality: Your answers are anonymous. They will only be used for research and planning — not shared with anyone else.

Questions or concerns: If you have questions about this survey, please contact Amber Spence at amber.spence@mdcourts.gov.

Consent: By clicking “Next,” you confirm that you:
• are 18 or older; and
• understand that your answers are voluntary and private.
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1. Have you ever gotten a Maryland traffic ticket or had to go to Maryland District Court for a traffic issue?
Yes
No
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2. What did you do about your most recent traffic ticket? (Check all that apply)* This field is required.
Paid it online through the Maryland courts website
Asked for a trial or hearing and went to court in person
Mailed in payment or paperwork
Used a lawyer
Took care of it myself (no lawyer)
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3. How easy or hard was it to understand what to do after getting your ticket?* This field is required.
Very easy
Somewhat easy
Neutral
Somewhat hard
Very hard
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4. What made it hard, if anything? (Check all that apply)* This field is required.
Directions were confusing
Couldn’t get time off work
Didn't have a ride to court
Had language or translation problems
Didn’t have good internet or phone access
Nothing was difficult
Other
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5. Do you have regular access to the internet?* This field is required.
Yes, at home
Yes, on my phone only
Sometimes (library, work, friend, etc.)
No reliable access
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6. If Maryland courts offered a safe online option (ODR) to handle traffic tickets without going to court, how likely would you be to use it?* This field is required.
Very likely
Somewhat likely
Not sure
Somewhat unlikely
Very unlikely
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7. What concerns would you have about handling your case online? (Check all that apply)* This field is required.
Privacy or data security
Not sure how to use the system
No reliable internet or device
Prefer to talk to someone in person
No concerns
Other
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8. Please tell us how much you agree or disagree with each statement:* This field is required.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
The traffic court process should be easier for people without lawyers.
Row 0, Column 0
Row 0, Column 1
Row 0, Column 2
Row 0, Column 3
Row 0, Column 4
Online options would make traffic cases faster and more convenient.
Row 1, Column 0
Row 1, Column 1
Row 1, Column 2
Row 1, Column 3
Row 1, Column 4
I would trust Maryland courts to protect my information online.
Row 2, Column 0
Row 2, Column 1
Row 2, Column 2
Row 2, Column 3
Row 2, Column 4
I would need help or training to use an online court system.
Row 3, Column 0
Row 3, Column 1
Row 3, Column 2
Row 3, Column 3
Row 3, Column 4
The traffic court process should be easier for people without lawyers.
Online options would make traffic cases faster and more convenient.
I would trust Maryland courts to protect my information online.
I would need help or training to use an online court system.
Strongly Agree
Row 0, Column 0
Agree
Row 0, Column 1
Neutral
Row 0, Column 2
Disagree
Row 0, Column 3
Strongly Disagree
Row 0, Column 4
Strongly Agree
Row 1, Column 0
Agree
Row 1, Column 1
Neutral
Row 1, Column 2
Disagree
Row 1, Column 3
Strongly Disagree
Row 1, Column 4
Strongly Agree
Row 2, Column 0
Agree
Row 2, Column 1
Neutral
Row 2, Column 2
Disagree
Row 2, Column 3
Strongly Disagree
Row 2, Column 4
Strongly Agree
Row 3, Column 0
Agree
Row 3, Column 1
Neutral
Row 3, Column 2
Disagree
Row 3, Column 3
Strongly Disagree
Row 3, Column 4
1 of 4
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9. County where you live
Please Select
Please Select
Allegany County
Anne Arundel County
Baltimore City
Baltimore County
Calvert County
Caroline County
Carroll County
Cecil County
Charles County
Dorchester County
Frederick County
Garrett County
Harford County
Howard County
Kent County
Montgomery County
Prince George's County
Queen Anne's County
St. Mary's County
Somerset County
Talbot County
Washington County
Wicomico County
Worcester County
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10. Age:
Under 25
25–44
45–64
65 or older
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11. Primary language:
English
Spanish
Other
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12. About how much does your household make each year?
Under $25,000
$25,000–$49,999
$50,000–$74,999
$75,000–$99,999
$100,000 or more
Prefer not to say
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13. What could make Maryland’s traffic court easier or more accessible for people like you?
Should be Empty: