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    • SELF-PAY- SECTION 
    •                 Crane Rehab Center – Self-Pay Agreement

    •                         ACKNOWLEDGMENT OF SELF–PAY STATUS


      By signing this form, I agree to pay for my therapy services myself and I hereby remove Crane Rehab from the
      responsibility of billing my insurance carrier, if applicable.

      We at Crane Rehab want you to make an informed decision regarding our self-pay rules and regulations.

      By signing below, you agree to the following:
      • Payments for all services and supplies are due at the time of service.
      • Crane Rehab Center, LLC will not retroactively submit a claim to an insurance provider for services rendered.
      • At any time per your request, we can provide you with a patient statement for you to submit to your insurance or for tax purposes. Please note that some insurance carriers require authorization prior to services being rendered and may not accept a self-pay statement. You may want to discuss this with your
      insurance carrier before agreeing to the self-pay discount.

      PATIENT AGREEMENT


      I agree to pay personally for therapy services and elect not to have my insurance billed. I agree to be personally and fully responsible for any and all charges accrued related to the delivery of therapy treatments. I understand that I may not go back and choose to have a previous session switched from self-pay to insurance
      billed charges. It is my right to request future sessions be billed through insurance, but I am responsible for communicating that request in writing to Crane Rehab. I understand and agree to the above stated terms. I understand that insurance filing is done as a courtesy to me, and I have chosen to opt out of this option.

      By signing below, I acknowledge that I have read and understand the above and have been given the opportunity to ask questions. I confirm that I am the legal guardian, or the legal guardian's duly authorized representative.

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    • End of SELF-PAY Section 
  • Background Information

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  • Birth/Health History:

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    • Speech Evaluation Section 
    • Speech Clinical Case History

    • End Speech Evaluation Section 
    • Occupational Eavluation (Age 4 to 12 years old) Section 
    • School Age Occupational Checklist (Ages 4 to 12)

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    • End Occupational Evaluation (Age 4 to 12 years old) Section 
    • Occupational Evaluation (Age 15 months to 3 years) Section 
    • Toddler Age Occupational Checklist (Ages 15 months to 3 years)

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    • End Occupational Evaluation (Age 15 months to 3 years) section 
    • Feeding Questions Section 
    • Pediatric Feeding History Form

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    • Food Range Diary

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    • End of Feeding Questions Section 
  •                                 CRANE REHAB CENTER INTAKE NOTICES                                  
    INSURANCE INFORMATION 
    At the time of registration or anytime during your treatment, it is your responsibility to inform Crane Rehab Center, LLC of any changes to your insurance coverage. You are also responsible for verifying that your insurance provider processes payments promptly. Fulfilling this responsibility may require direct communication with your insurance company.

     If your insurance plan requires prior authorization, you must ensure that you have received current authorization for the dates of your service. While we will assist you by processing claims and obtaining authorization, if applicable, you are ultimately responsible for the accuracy and timeliness of your account. 

    TREATMENT CONSENT & AUTHORIZATION  
    I, the undersigned (patient or responsible party), hereby voluntarily authorize Crane Rehab Center, LLC to provide wellness services, conduct outpatient evaluations, perform procedures, and administer therapy or medical treatments deemed necessary or appropriate by the attending physician or consulting allied health provider. I acknowledge that medical treatment and therapy are not exact sciences, and no guarantees have been made as to the outcome of any care or treatment provided. 

    AUTHORIZATION TO RELEASE INFORMATION   
    I, the undersigned (patient or responsible party), hereby authorize Crane Rehab Center, LLC to release medical record information via telephone, reproduction, email, or facsimile regarding outpatient therapies, treatments, evaluations, and/or medical services to:

    -Referring physicians for treatment status
    -Family physicians providing follow-up care
    -Third-party payers for substantiating medical necessity and verifying charges
    -Case managers for determining medical necessity or conducting utilization reviews
     

    ASSIGNMENT OF BENEFITS  
    In the event that I am entitled to any outpatient benefits through insurance or another claim or policy, I irrevocably assign these benefits to Crane Rehab Center, LLC for application toward my bill(s). I request that payments of these benefits be made directly to Crane Rehab Center, LLC

     
    PAYMENT GUARANTEE  
    I understand that participation by Crane Rehab Center, LLC with my insurance company does not guarantee payment for services. Pre-authorization is not a guarantee of benefits or eligibility, and some services may be denied due to plan limitations, medical necessity, or other policy restrictions.

    I am responsible for paying any amounts not covered by my insurance provider. Any outstanding balances will be due upon receipt of notification from Crane Rehab Center, LLC.

    Co-payments, deductibles, and coinsurance are due at the time of service. I understand that any coverage estimates provided by Crane Rehab Center, LLC are approximations and that I am ultimately responsible for any amount not covered by my insurance, regardless of whether it aligns with the quoted estimate.

    This statement will servive as Advance Beneficiary Notice.

    Failure to keep my account current may result in therapy services being placed on hold until payment is received. Accounts with balances exceeding 30 days may be subject to additional fees and interest charges at a rate of 1.5% per month. Returned checks will incur a $25.00 service fee.

  • INSURANCE, INDEMNITY INSURANCE, AND OTHER THIRD-PARTY LIABILITY CLAIMS:   

    As a courtesy, we will contact your insurance provider or other third-party payer to attempt to determine your benefits prior to your first therapy visit and prior to purchasing any medical supplies or equipment. However, any quoted benefits are not a guarantee of payment. You are ultimately responsible for any expenses incurred if your insurance does not pay.

    If your injury is determined to be accident-related and the insurance denies payment, you will be held 100% responsible for the payment of all charges related to services received at Crane Rehab Center, LLC.

    NOTIFICATION OF INSURANCE CHANGES:  

    It is your responsibility to notify Crane Rehab Center, LLC of any changes to your insurance coverage during the course of your treatment. We will submit claims to your insurance company based on the information provided, and you will be responsible for any changes that occur.

    MISSED EVALUATION APPOINTMENT POLICY: 48 HOUR NOTICE  CANCELLATION/NO SHOW FEE

    We are committed to providing the highest quality evaluation experience possible.
    Evaluations are scheduled as one-on-one appointments with a therapist in the appropriate discipline (Physical Therapy, Occupational Therapy, Speech Therapy, or Applied Behavior Analysis). Because these sessions require preparation and time reserved exclusively for your appointment, cancellations made with less than 48 hours’ notice, or failure to attend the appointment, will result in a $125 fee.

    MISSED TREATMENT APPOINTMENT POLICY: 24 HOUR NOTICE AND CANCELLATION/NO SHOW FEE:  

    At Crane Rehab Center, LLC, we are dedicated to your well-being and treatment progress. In return, we ask that you honor your plan of care by attending all scheduled therapy sessions. Consistent participation plays a vital role in achieving the best therapeutic outcomes.

    • 24-Hour Notice:
    We kindly request at least 24 hours’ notice to cancel or reschedule an appointment. Please contact our Front Desk Coordinator to make any scheduling changes.

    • Cancellation Fee:
    Cancellations made with less than 24 hours’ notice will incur a $25.00 fee per scheduled therapy session. For example, if you are scheduled for two therapies in one day, the total fee will be $50.00.

    • No-Show Fee:
    If you do not attend a scheduled appointment without prior notice, a $75.00 fee per therapy session will apply. For instance, if two therapies were scheduled that day, the total no-show fee will be $150.00.

    • Attendance and Compliance:
    Consistent attendance is essential to your treatment success. If you miss more than 25% of your scheduled sessions within a given time frame (e.g., per month), or if attendance becomes inconsistent, you may be discharged from therapy or placed on a waiting list.

  •  ELECTRONIC COMMUNICATION, ACKNOWLEGDEMENT & AGREEMENT 

    Crane Rehab Center, LLC communicates with patients via electronic communications/messages, including but not limited to, email, online portals, and other digital platforms. These communications may include, among others, appointment reminders, progress notes, initial evaluations, discharge summaries, and other medical information related to your care.

    I understand that the transmission of Protected Health Information (PHI) via electronic communication, including email or web-based messaging, involves certain risks. While Crane Rehab Center, LLC utilizes a HIPAA-compliant secure server for transmitting PHI, I acknowledge that once PHI is sent through email or electronic messaging systems, there is a potential for unauthorized access or redisclosure, and the information may no longer be protected by federal confidentiality laws. Additionally, I recognize the risk that unintended recipients may acquire PHI, even if it is accompanied by a medical confidentiality disclaimer.

    By signing the intake Notice Form, I acknowledge that I have read and understand the risks associated with the transmission of electronic communications/messages. I agree to hold Crane Rehab Center, LLC, its staff, and affiliates harmless from any liability, loss, injury, or damages arising from or related to the transmission, receipt, or misuse of electronic communications/messages containing PHI.

    I hereby consent to receive electronic communications from Crane Rehab Center, LLC, understanding the potential risks involved.

    PATIENT’S RIGHT TO CHOOSE PROVIDER  

    You have the right to choose among available providers and to change providers at any time, within the limits of health insurance, medical assistance, and/or other health programs. All therapies at Crane Rehab Center, LLC are "at-will" services and may be discontinued at any time by the patient, with or without cause.

    DISCONTINUATION OF SERVICES  

    Crane Rehab Center, LLC reserves the right to discontinue therapy services if treatment is outside the scope of our staff's expertise, if therapy is no longer appropriate, if attendance is poor, if staff is subjected to harassment, or if payment or insurance information is not properly updated. In such cases, Crane Rehab Center, LLC will provide referrals for alternative services as needed.

    LEARNING/ EDUCATION SITE  

    As part of our commitment to education, Crane Rehab Center, LLC partners with various universities to provide clinical instruction. You or your child may receive treatment from a student clinician, but rest assured, all care provided by students is closely supervised by a licensed therapist to ensure your treatment plan is never compromised.

    PERSONAL PROPERTY  

    Crane Rehab Center, LLC is not responsible for any loss or damage to personal property. Patients are solely responsible for their personal items brought to our facilities. This includes, but is not limited to, electronics, wheelchairs, lifts, and toys.

  • HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT (1996)                 NOTICE OF PRIVACY POLICY (NPP) AND PRACTICE ACT FOR PROCTED HEALTH INFORMATION (PHI)                                                                                                        
    PURPOSE OF THIS NOTICE  

    Crane Rehab Center, LLC is committed to safeguarding the privacy and confidentiality of our patients' Protected Health Information (PHI). We understand the importance of maintaining the privacy of your health information and have always been diligent in our efforts to protect it. In compliance with the Health Insurance Portability and Accountability Act (HIPAA), we are required to provide you with written notification regarding how we may use and disclose your PHI. Please be assured that we remain steadfast in our commitment to maintaining your privacy and confidentiality. 

    TYPES OF PERSONAL HEALTH INFORMATION (PHI) WE COLLECT

    Each time you visit Crane Rehab Center, LLC, a record of your visit is created. This record typically includes your initial evaluation, diagnosis, treatment plan, recommended exercises, modalities, and frequency of treatments. This Protected Health Information (PHI) is commonly referred to as your medical record or chart and serves as the foundation for your ongoing care and treatment.

    In addition to treatment information, your PHI may also include authorizations, insurance forms, billing information, and other identifying information such as name, date of birth, gender, social security number, address, and phone numbers (home, work, or mobile). This information may also include reports, test results, and consults from other medical facilities.

    We retain this information for a minimum of 10 years, as required by law, and we limit the collection of personal information to that which is necessary to provide you with quality medical care, as well as for insurance and reimbursement purposes.

    HOW WE PROTECT PERSONAL INFORMATION

    We protect your PHI by limiting access to only those employees and contractors who need to know this information to provide effective treatment and facilitate documentation for reimbursement and insurance purposes. Each employee of Crane Rehab Center, LLC is required to sign a Confidentiality Agreement, acknowledging their understanding of their responsibilities in maintaining the confidentiality of your information.

    DISCLOSURE AND USES OF PHI FOR TREATMENT, PAYMENT, AND HEALTHCARE OPERATIONS

    We may use and disclose your PHI for the purposes of treatment, payment, and healthcare operations as permitted by law. For example:

    -Treatment: Our therapists may share your health information with other healthcare professionals involved in your care, including the referring physician, to coordinate your treatment and ensure the best possible outcomes.
    -Payment: We may disclose PHI for the purpose of billing your insurance provider or any third-party payer. This includes submitting diagnosis codes, treatment codes, and other necessary information to process your claims.
    -Healthcare Operations: We may use your PHI for purposes related to our operations, such as quality assessment, audits, and training.

    COMMUNICATION WITH FAMILY AND GUARDIAN

    For patients who are minors, or for those with designated guardians, we may communicate with parents, guardians, or authorized representatives regarding treatment, appointment reminders, and referral questions. This includes sharing updates on the patient’s progress or treatment plan with the referring physician. However, in the case of divorced or separated parents, we will communicate with both parents unless a court order is provided specifying otherwise. If a court order restricts access to information or designates one parent or guardian as the sole contact, we will comply with the terms of that order.

  • SPECIAL CIRCUMSTANCES

     We may disclose PHI in certain circumstances, including but not limited to:

    · To comply with public health laws or regulations, such as reporting infectious diseases or preventing harm to public safety.

    · As required by law for judicial or administrative proceedings, including subpoenas, discovery requests, or other legal processes.

    · For peer review and operational assessments.

    We do not disclose your PHI to any third parties outside of those specified without your written consent.

    INDIVIDUAL RIGHTS TO YOUR PERSONAL HEALTH INFORMATION

    You have the right to access and inspect your PHI by submitting a written request to Crane Rehab Center, LLC. You may review your records during an appointment, under the supervision of our staff.

    You also have the right to request corrections or amendments to your PHI. If we deny your request, you have the right to file a statement of disagreement, which will be included with future disclosures of your PHI.

    PRIVACY POLICY AMENDMENT

    Crane Rehab Center, LLC reserves the right to amend this Privacy Notice at any time. Any changes to this notice will be posted in our lobby and made available to you upon your next visit.

    POSTING OF OUR PRIVACY NOTICE

    Our Privacy Notice is prominently displayed in our waiting area and provided to each patient for review and signature at the time of registration

    FILING A COMPLAINT

    If you have any questions about this Privacy Notice or would like to file a complaint regarding the handling of your PHI, please contact the Director of Administrative Services, Sonja Jorgenson, at 504-828-7696 or email sjorgenson@cranerehab.com.

    If you believe your privacy rights have been violated, you have the right to file a complaint with the U.S. Department of Health and Human Services (HHS).

  •           CRANE REHAB CENTER INTAKE NOTICES ACKNOWLEDGMENT


    By signing below, I acknowledge that I have read, understand, and agree to comply with all policies and procedures outlined in the intake documents, including the attendance and cancellation policy.

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  • Thank you for completing our new patient forms! Please ensure your Pediatrician has sent your child’s prescription to us via fax at   

    504-866-6991 or email at pediatricintake@cranerehab.com.We look forward to seeing you soon!

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