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- 1. Do staff know Evergreen Upselling: Hotsnacks offer 2nd 30% / Oden offer Tamago / Coffee offer Cookies / GM offer FM Mineral Water 600ml {Guideline: Pick 1 staff to do Q & A}
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- 2. Do staff know Seasonal Promo: RTE 2nd 20%, Joms Weekend - Oden Buy 10 Free 2, Sofuto Buy 1 Free 1, Bubble Milk at RM 4.90 (Current Promo: to be update if promo change) {Guideline: Pick 1 staff to do Q & A. Seasonal Promo item to be revised according to latest promo}
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- 3. Is staff aware store Upselling (Evergreen & Seasonal) Target & MTD, Yesterday Result? {Guideline: Pick 1 staff to do Q & A}
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- 4. Is staff aware Store Basket Size (Item Per Basket) Target & MTD, Yesterday Result? {Guideline: Pick 1 staff to do Q & A}
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- 5. Is staff aware store CRM Target & MTD, Yesterday Result? {Guideline: Pick 1 staff to do Q & A}
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- 6. Is staff aware store CRM New Recruitment Target & MTD, Yesterday Result? {Guideline: Pick 1 staff to do Q & A}
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- 7. Is Tent Card for Store Promo Highlight POP available & display correctly? {Guideline: Tent Card Promotion refer to latest Marketing Comm Pack. Total number of Tent Card must be available according to total number of POS unit}
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- 8. Store staff performs upselling, talk to customer to offer promo? {Guideline: To observe at least 3 transactions}
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- 9. Store staff Upselling Promo Card Effectively? {Guideline: To observe at least 3 transactions} DO: "Cik / Encik, nak tambah (Promo A) atau (Promo B)" OR "Cik / Encik, boleh tambah 1 (Promo Item) dengan Harga Discount" DON'T: Asking customer WANT or DON'T WANT
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- 10. Staff asks "Are you a FAMI Member". If Yes - Scan Member, If No - Promote Membership. {Guideline: To observe at least 3 transactions}
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- 11. Staff promotes Membership Effectively during recruit new member? {Guideline: To observe at least 3 transactions} DO: Cik / Encik, boleh download member app kami (FamilyMart Malaysia) & boleh dapat: 1. Free Sofuto (selepas 24 jam) dengan Belanja RM5 untuk pertama kali 2. Dapat Harga Promo member 3. Dapat Point dengan setiap perbelanjaan (selain Tobacco & Services) & boleh redeem voucher 4. Boleh order dekat Apps & pickup dekat stor (staff compulsory to do No 1, optional for No 2 to No 4) DON'T: Asking customer WANT or DON'T WANT
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- Should be Empty: