DT CFV

1

Store Location

2

Before you order: Is the exterior of the restaurant clean? (parking lot, sidewalks, landscaping, corral area, menu boards, windows)

YESNO

3

At the DT speaker: Did order taker interact in a prompt, friendly and effective manner, providing clear instructions and asking clarifying questions where needed? Is order displayed clearly on the screen? (greeted within 10 seconds, asked if everything looked correct, used effective order taking - suggested LARGE W COKE or BBQ instead of asking what size, drink, sauce, knew how to recall mobile orders, order taker could answer questions, did not interrupt you,audio quality was good, was knowledgable about the app, screen was working)

YESNO

4

At the DT speaker: Did the order taker ask if you are using the app, and acknowledge you by name at the order point?

YESNO

5

At the pay window: Did the employee greet promptly, and interact in a polite, friendly and effective manner, including using your name to connect and provide clear instructions? (greeted promptly, name used, asked if you wanted receipt or gave receipt, thanked customer)

YESNO

6

At present: Presenter was friendly and effective and did they provide clear instructions? If you were pulled forward, were you provided the 3 W's? (greeted promptly, thanked, farewall, 3 Ws)

YESNO

7

Speed: Was Line time from 3rd car behind order point 70 seconds or less? (line time begins at the 3rd car behind the order point, not including the car at the order point, and ends when you arrive at the order point. If the line is less than 3 cars behind the order point, begin timing when your wheels stop)

YESNO

8

OEPE (begins when the order taker states "your total is..." and ends when the last item is presented to you)

120 or less

121-140

141-160

161-180

181-190

191 or greater

9

Did you receive all the food and drink you ordered, and were they properly prepared? (received everything correctly, received correct sizes, requested an item that wasn't available, sandwich had all ingredients)

YESNO

10

Did you receive condiments you requested, along with utensils, napkins and straws?

YESNO

11

Was your sandwich served neat at the proper temperature and did it taste good? (good temperature, good taste, good apperance, bun was soft and tender, muffin/bun properly toasted or steamed, biscuit not dry hard or flaky, beef/chicken is juicy, cheese tempered, produce fresh, ingredients well distributed, bacon crispy, eggs fluffy and moist

YESNO

12

Was french fries hot salted and crisp, or was hash brown hot and crisp (check salt for not enough salt or too much salt)

YESNO

13

Was your drink neat, at the proper temperature, and taste good?

YESNO

14

Was your dessert served neat, at the proper temperature, and taste good? (for pies check date and temperature

YESNO

15

Were staff wearing uniforms that are clean and in good condition?

YESNO

16

Total drive thru only score

17

Manager On Duty