Report a service issue
What is the Username you use to login to the service?
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**optional
Which service are you experiencing an issue?
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Cloud
Mega
Pink Pony
What type of device are you using?
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Google/Android TV (Example: Onn Box)
FireStick
Mobile
Which app are you using?
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SG NOW IBO
SG NOW TiViMate
SG NOW XC
Are you using a VPN?
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Yes
No
Not sure
Who provides your internet? Example: Xfinity, AT&T, Starlink, Metronet, etc.
Which Category is the issue occuring?
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Movies
Series
Live
If the issue is with a Live Channel, What is the Sub-Category? (Example: US Entertainment)If your issue is not with a Live Channel leave this question Blank
Which channel are you reporting an issue? (Example: 57 FX East)If your issue is not with a Live Channel leave this question Blank
What is the Movie title? (Example: The Grinch)If your issue is with a Live Channel or Series, leave this question Blank
What is the Series title? (Example: The Big Bang Theory Season 3 Episode 4)If your issue is with a Live Channel or Movie, leave this question Blank
Describe the issue you are experiencing. Please be descriptive
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How would you like to be updated on your report?
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Facebook Messenger
Telegram
No Response Needed
If requesting a text update, what is a good phone number to receive the response?
Submit
Should be Empty: