JA Services Limited
Capital Business Centre,
Entrance A, Floor 1,
Triq taz-Zwejt,
San Gwann, SGN 3000
Malta
VAT no. MT27023221

Account name: JA Services Limited
Account No.: 500 0855291 1
Bank Name: Bank of Valletta plc
BIC: VALLMTMT
IBAN: MT23VALL22013000000050008552911

 

 

Terms & Conditions

 

1.This agreement shall govern the relationship between A+ Academy with license number 2020-011, hereinafter referred as 'the Educational Institution' and the student signing the registration form, hereinafter referred to as 'the Student'. By accepting an offer to study at the institution and by completing the process of registration and enrolment, the institution and the student are agreeing to abide by the terms of this agreement.

2. The terms of this agreement will become effective upon registration and payment to the institution of the fees for the educational programme 'ACCA'.

3.The Educational Programme
i. All course fees include tuition fee, pdf/e-course notes and BPP Practice and Revision Kit e-book. BPP Practice and Revision kits are not available for the local variants. Course fees do not include the mock exam and exam fees.

ii. You will be required to pay the initial and annual registration fees directly to ACCA and MIA-Malta Institute of Accountant. ACCA registration fees include an initial fee of GBP 89 and annual fee of GBP 140. MIA registration fees include an initial fee of €85 and subscription fee of €90. MIA Subscription fee in the year of entry is €90 on a pro-rata basis depending on the month of application submission. The fee is calculated from the first of the month. ACCA can be reached on students@accaglobal.com and the Malta Institute of Accountants can be reached on js@miamalta.org.

iii. Course fees are subject to change and A Plus Academy reserves the right to change the fee prevailing at the course commencement date.

iv. A completed A+ Academy Application form for ACCA Courses must be accompanied with the respective fee payable by cash, cheque, internet banking or BOV mobile on 99399045. Should you be effecting payment by internet banking, kindly include your name and the name of the course.

V. The full course fee has to be paid in advance, unless the student books for the full ACCA Diploma course. Bookings are confirmed upon receipt of full payment. Should you book for the full Diploma, A Plus Academy accepts 50% of the payment as deposit with the remaining amount to be paid prior to the commencement of the lectures.

vi. Pre-recorded courses are available for 6 months starting from the date access is granted.

vii. Courses and credits are not transferable between students.

viii. Any payments placed on students' account must also be redeemed within 1 year.

ix. All Course and Revision notes will be provided on the first day of lectures of the respective courses. All other published study materials may be provided beforehand, subject to availability.

4.Cancellation and Refund Procedures

i.Confirmed bookings may be cancelled up to 30 days from the commencement date of the programme without any penalty. Any cancellation between 29 and 16 days from the commencement date of the programme will mean 50% of the programme fee is payable. All relevant material has to be returned to A Plus Academy upon cancellation of course in order to issue the credit note or apply for a refund. The student may opt to keep the study materials and the fee for these will be deducted from the credit note or refund.

ii.Cancellation within 15 days of the commencement date of the course will mean that the full fee is payable. You will appreciate that this is due to the fact that a course will be provided to the extent that there is sufficient number of students. Furthermore, in the event that the student stops attending the course, no refund is given of the payment of the course.

iii. A student may apply for a credit note or refund by sending an email to info@aplusacademy.com.mt.

iv.A Plus Academy reserves the right to cancel any course should the number of applicants be insufficient. Additionally, rescheduling of lecture dates and additional lectures may be scheduled according to the tutor's requirements and consent by A Plus Academy.

V.Students may postpone courses for only 1 consecutive session against a postponement fee of €50. Postponements are accepted up to 15 days prior the course commencement date. Should the student wish to attend the course later than 1 consecutive session, course cancellation terms apply as per clause 4(ii).

vi.If a student books a course for which the student is thereafter granted an exemption, the student may either cancel the course without paying any cancellation fees or book another course instead (subject to proof of exemption). Any payment previously settled will remain on the student's account to be utilised within 1 year. Refunds will not be given.

vii. This agreement does not preclude the student from taking further action under the Consumer Affairs Act (Cap378 Laws of Malta).

5. Duties of the Educational Institution

The educational institution shall: -

i.Provide to the student the teaching, assessment (if applicable) and other educational services for which the student is enrolled and the educational institution shall take all the steps which are reasonably in its power to provide these educational services in accordance with the terms of this agreement.

ii. Advice the intending overseas students of their duty to furnish the educational institution with any change in their contact details, which include their residential address and telephone number in Malta as well as a contact address overseas, following the completion of their studies.

6. Duties of the Student

The student shall: -

i.Disclose to the educational institution full and accurate academic and personal information as required for applications for admission, registration, and enrolment purposes.

ii. Inform the educational institution if there is any change to the academic or personal information that was provided at admission, registration or enrolment stage as soon as is reasonably practicable.

iii. Fulfill all the academic requirements of the educational programme; including participating in lectures/tutorials or other guided-learning activities, submitting coursework/assignments on time, participate in course-related activities and adequately prepare and sit for examinations/assessment.

iv. Abide by any statutes, regulations, rules and policies which are in place in the educational institution, and which apply to students.

V. Overseas students shall furnish the educational institution with any change in their contact details, which include their residential address and telephone number in Malta as well as a contact address overseas, following the completion of their studies.

vi. If you are a non-EU student, it is your full responsibility to comply with any visa requirements. Non- EU students must contact A Plus Academy prior booking and processing payments. We will refer you to a service provider that would be able to assist in this regard. Refunds will not be given.

7. Institution's Default Clauses

The institution is in default and hence obliged to refund the student with the tuition fees which have been paid, when: -

i. The educational programme does not start on the agreed starting day, except for when it is a reason of sickness, emergency or other reasonable cause, where in such event, the student is notified in advance;

ii. The educational programme ceases to be provided at any time after it starts but before it is completed;

iii. The educational programme is not provided in full to the student due to a condition or restriction imposed on the educational institution by the Authority in accordance with the regulations in S.L607.03 or due to the revocation, by the Authority, of the applicable license or accreditation in accordance to

iv. Provided that where the intending student or the student has withdrawn from the programme before the day on which such circumstances arise, the educational institution shall not be deemed to be so in default.

The student is in default and hence not eligible for a refund of tuition fees and any other expenses: -

i. When the student withdraws from the programme either before or after the agreed starting day.

ii.Where the student not having previously withdrawn from the programme, fails to start the programme on the agreed starting day.

iii. Where the student fails to pay an amount they were directly or indirectly liable to pay the educational institution in order to undertake the programme.

iv. Where the student breaches a condition on the student visa.

9. Dispute Resolution Clause

The Educational Institution has a formal complaints procedure which is intended to ensure that all complaints are handled fairly, consistently and wherever possible resolved to the complainant's satisfaction.

The Educational Institution aims to resolve all matters as quickly as possible. However, inevitably some issues will be more complex and therefore may require longer to be fully investigated.

The Educational Institution will acknowledge a complaint within 2 working days and let the complainant know who will be dealing with it. The Academy will appoint an appropriate person to investigate the matter on the complainant's behalf. We aim to resolve complaints within 8 working days. However, should it take longer than that to be resolved, the complainant shall be kept informed.

The three stages to our complaints process are:

Stage One

If there is a complaint in relation to the service received from the Educational Institution, it is important that the concern is brought to the attention of the Academic Office via an email on info@aplusacademy.com.mt, explaining the problem as clearly and fully as possible, including any action taken SO far. A member of the Academic Office can also be contacted on: +356 99399045 (Monday to Friday 09:00 - 17:00).

Stage Two

If the complainant is not satisfied with the response he/she received, the complainant can take the matter further by contacting the Head of Academy on jessica@aplusacademy.com.mt. The Head of Academy or an appointed staff will undertake a full review of the original complaint, the evidence collected by the person who investigated the matter on the complainant's behalf and their initial response. Consultation with all parties will take place to provide the complainant with the Educational Institution's response and any further actions that may need to be taken.

Stage Three

If any complaints are recorded, the Head of Academy will:- 1. Interview the student and address the problem by consulting the teacher (if the teacher is concerned too) 2. Look into the issue(s) and facts of the case with the student 3. Agree a course of action 4. Feedback to the Student regarding what action (if any) has been taken.

The Head of Academy shall fill in an Investigation Report Form to ensure that the complaint has been resolved.

Any student that wishes to make a complaint to ACCA regarding the Educational Institution is advised to follow the Educational Institution's complaints procedure first. If the complaint is not handled to their satisfaction, the student then has the option to escalate their complaint to ACCA.

If a student has exhausted both Educational Institution's complaints process and ACCA's, they can escalate to the appropriate regulator. Details of which can be found on the ACCA website at the following link: https://www.accaglobal.com/gb/en/footertoolbar/contact-us/connect/unhappy.html

This agreement is governed by Maltese Law and does not preclude the parties from seeking other legal remedies provided under the Laws of Malta.

10. Data Sharing Clause

In accordance to article 5 of the Further and Higher Education Act (CAP 607 Laws of Malta) and without prejudice to the data protection provisions established by virtue of Regulation (EU) 2016/679 (the General Data Protection Regulation (GDPR), A+ Academy shall grant access to the Malta Further and Higher Education Authority (MFHEA) to the information collected through this student agreement. The data shall be transmitted to the Authority within a reasonable time from when it was requested and shall be used by the Authority in pursuance of its functions.

Kindly note that your personal details will be shared with ACCA for the use of Result Service. Result service is the mechanism of gathering student data to allow for the analysis of pass rates.