Training Observation Form
Observer Name
First Name
Last Name
BPO/Vendor or GS being observed
Please Select
Alorica-Magna
Alorica-SAT
Alorica-VA
Concentrix-FL
Genpact-Richardson
GS
Trainer being observed
First Name
Last Name
Date
-
Month
-
Day
Year
2 digit month, 2 digit day, 4 digit year
1. Planning:
Facilitator ensures all participants are provisioned/checks access to systems
Please Select
Yes
No
Reports system issues to appropriate teams
Please Select
Yes
No
N/A
Trainer demonstrates appropriate comfort level with content and facilitation of content
Please Select
1
2
3
4
5
N/A
Comments
2. Training Management:
Introduces her/himself and participants
Please Select
Yes
No
Facilitator provides icebreaker/warm-up activity
Please Select
Yes
No
N/A
Facilitator develops and posts participant/facilitator expectations
Please Select
Yes
No
N/A
Facilitator reviews goals and objectives for training
Please Select
Yes
No
N/A
Facilitator reviews the training agenda
Please Select
Yes
No
N/A
Comments
3. Delivery of Content
Provides an orientation to topic and participant manual, if unable to provide participant manual, advises team to take notes
Please Select
Yes
No
Facilitates the curriculum as required by GS training
Please Select
1
2
3
4
5
N/A
Visually provides content being discussed with participants(power point deck, systems, resources)
Please Select
1
2
3
4
5
NA
Facilitates role plays where participants practice the curriculum to focus skills-development
Please Select
1
2
3
4
5
N/A
Facilitator ensures understanding of curriculum
Please Select
1
2
3
4
5
N/A
Integrates appropriate technology/systems
Please Select
1
2
3
4
5
N/A
Comments
4. Assessment
Facilitator provides study time and flash cards
Please Select
1
2
3
4
5
NA
Facilitator provides and monitors the assessment
Please Select
Yes
No
Comments
4. Behavior
Models a variety of teaching strategies/techniques
Please Select
1
2
3
4
5
N/A
Accommodates individual differences and learning styles through instructional techniques utilized
Please Select
1
2
3
4
5
N/A
Demonstrates ability to address specific questions/concerns
Please Select
1
2
3
4
5
N/A
Acknowledges participants' success
Please Select
1
2
3
4
5
N/A
Provides regular opportunities for participant reflection and self-assessment
Please Select
1
2
3
4
5
N/A
Is flexible, tolerant and fair
Please Select
1
2
3
4
5
N/A
Values different points of view
Please Select
1
2
3
4
5
N/A
Involves all learners and encourages participation
Please Select
1
2
3
4
5
N/A
Diplomatically handles sensitive situations
Please Select
1
2
3
4
5
N/A
Functions as an effective member of the training team
Please Select
1
2
3
4
5
N/A
Demonstrates a commitment to the mission and values
Please Select
1
2
3
4
5
N/A
Comments
Rating
Please Select
1)Not Performing 0-20
2)Not Perfoming Effectively 21-39
3)Average/Needs Improvement 40-59
4)Effective 60-79
5)Advanced 80-100
Submit
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