IMPORTANT INSTRUCTIONS AND INFORMATION:
1. We are a LEVEL 3 ACCREDITED OSCAR PROVIDER - this means we require your full information to be submitted each school holidays even if you are a current user. If you have more than 1 child, at the end of submitting your booking, choose "book another child in" - all your personal information will already be loaded. Everything with an asterix (*) must be completed or it wont let you submit your booking at the end. If something does not apply to you type or select N/A so you can move to the next question.
2. Choose the centre location you are wanting to book into - the programme schedule will pop up and days that are available. Please note that Stokes Valley centre join up with Lower Hutt centre during the school holidays. All children must have been dropped off to the Stokes Valley centre by 8.45am to be taken to Lower Hutt centre. Returning back by 3.30pm or otherwise stated on the bus timetable.
3. WORK AND INCOME SUBSIDIES - Parents currently receiving a subsidy (this term and last school holidays) your subsidy applications must be received by us BEFORE 3 weeks of school holidays starting (no exceptions). Parents that are NOT currently receiving a subsidy there is a 9 week processing time, so payment will be required up front if your subsidy has not been approved before the school holiday programme starts. Due to the thousands of families applying nationwide there is a very long queue to get your application approved. We do not accept late applications.
4. Cancellation date(s) - changes to your bookings or cancellations. The last date for cancelling April holiday programme is Monday 23 March. STRICTLY NO REFUNDS OR CREDITS will be given after the cut off dates. (this also includes any bookings received from this date onwards) This is necessary to ensure that we can effectively roster our incredible staff based on confirmed bookings; any drop in numbers means that we may end up with excess staff, which is not sustainable. Additionally, our activities, venues, and bus charters are prepaid in advance, their staff have been booked to accommodate us and our staff invest considerable time in planning to deliver a successful programme. Additionally, we cannot accommodate swaps for booked days post the cancellation deadline. For cancellations before the cut off date you will need to complete the cancellation form https://www.kidsdomain.biz/change-of-bookings-notice-form (A $10 administration fee per child applies to cancellations and changes to bookings made before the cutoff date). A copy will be emailed to you for your records and a copy will be sent to accounts department to action for you - you will receive an email from us once actioned. Texts, emails or verbal notice is not accepted so please follow the correct process.
5. Need extra days or change from half day to full day?? If you already have a booking for this school holiday programmme but need extra days and there is availability, you do not need to do another booking unless you prefer to - please contact the centre manager directly (direct contact number is on your booking). Please do not email as the emails only get checked periodically during the school holiday programme
6. Swimming - 5-7 year olds in small pool, 8 years and ups will be allowed in small and big pool and/or hydroslides (if any)
7. Sickness (Protecting Others): If your child is sick, please keep them at home. This helps prevent the spread of illness to other children and staff. We prioritize the health of everyone at our holiday programme. Keeping sick children away ensures a safer environment for all. By following this policy, we create a healthier and happier experience for every family involved. Thank you for understanding
8. Read the terms and conditions carefully before agreeing and signing.
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