Directs and implements product program strategies and procedures. Serves as support to Troop Product Managers by working closely with Council Product Program Staff.

Appointed by the Service Unit Manager and Product Program Staff.

• Must be a registered, background checked adult member of Girl Scouts of Western NY with the Service Unit Fall Product Program Manager role assigned.
• Has a clear understanding of the responsibilities of the Service Unit Product Program Manager position.
• Express enthusiasm and a positive attitude in working with Girl Scouts, families, and volunteers.
• Has access to the internet and a working computer.
• Has the commitment and the time needed to perform this position.
• Has ability and willingness to make decisions and keep accurate records.

• Attends the required Council Service Unit Cookie Product Program Manager training.
• Ensure accurate troop data in software system (troop contact information, product and recognition orders, etc.)
• Schedule and conduct training for all Troop Cookie Managers within your Service Unit ensuring every troop has a manager trained in all aspects of the Girl Scout Cookie Program.
• Collect and retain signed Troop Cookie Manager Agreements from each participating troop.
• Distributes Girl Scout Cookie Program materials to Troop Cookie Managers.
• Be readily accessible to Troop Cookie Managers to offer support and communicate with Council staff is any problems arise.
• Strictly adhere to program timeline and meet deadlines.
• Promote Troop participation, excitement, and positivity.
• Make arrangements for cookie recognitions delivery location, pick up of council recognitions from your local council office, and distribution of all recognitions and rewards to Troop Cookie Managers in a timely manner.
• Complete Service Unit end of sale reconciliation and provide Council Product Program Staff with all necessary documents including any delinquency/nsf/troop refund forms by program deadlines.
• All communication must be positive and follow the Girl Scout Law and Promise. This includes social media posts, email, text messages, phone conversations and any in person meetings.

By signing below, I acknowledge that I understand and agree to the terms of the position as stated above.