Clone of TXSNOW Incident Reporting 中文SOP

1
* This field is required.
Never leave a participant alone (unless Ski Patrol has clearly taken over and said so).
Never move anyone with a suspected neck or spinal injury (unless there is an immediate risk of further harm at the current location).
Never make on-site judgments about fault/liability or admit fault to anyone.
Never post photos, videos, or details of the incident on social media.
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2.1 Stop further sliding & set up an uphill warning：* This field is required.
Quickly place crossed skis or planted poles uphill of the scene to warn oncoming traffic; if needed, have another person stand farther uphill to signal.
Move the rest of the group to a safe edge of the trail to avoid a secondary incident.
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2.2 Location details (for calls)* This field is required.
o Note: trail name; difficulty rating (green/blue/black); nearest lift tower number / marker; nearest landmark (trail junction, shop, patrol/first aid hut, etc.).
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3.1 Notify Ski Patrol (top priority; call 911 for life-threatening emergencies)* This field is required.
Call the resort emergency number or contact the nearest staff member (e.g., lift operator):
Blue Mountain Resort Dispatch: 705-445-0231 ext. 52900
Mt. St. Louis Moonstone: 705-835-2112 / 1-877-835-2112
Lakeridge: ski patrol hut located on the north side of the chalet
Horseshoe: 705-835-2790
Dagmar: 905-649-2002
Example call script: “Ski Patrol needed at [trail name / tower number]. Key injury details: [brief description], current consciousness/breathing status. We have an uphill warning in place.”
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3.2 Stay with the participant* This field is required.
Keep them warm (extra jacket/cover, reduce heat loss).
Offer calm verbal reassurance; monitor consciousness and pain.
The instructor stays with the participant at all times, does not chase a suspected responsible party, and does not leave the participant.
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4.1 Notify TXSNOW staff (☎ 647-936-4161)* This field is required.Suggested template:
Time of incident:
Resort / trail / tower number:
Lesson info (1:1 / 2:4 dynamic group lesson, snowboard / ski, participant name):
Participant basic information (name / age range):
Brief description of injury (conscious/unconscious, breathing status, main injured area, suspected spine/head injury or not):
Actions already taken (warning set, warming, bleeding control, etc.):
Ski Patrol notified? (yes/no) / time of arrival / incident number (if any):
Status of other participants in the group (if applicable):
Any support needed on site:
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4.2 Notify parent/guardian (for minors)* This field is required.
Contact is made by TXSNOW staff.
The instructor should avoid making medical judgments or diagnoses; they should only report objective facts and actions taken.
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5.1 once Ski Patrol arrives* This field is required.
Give Ski Patrol a concise verbal handover:o participant status; what has already been done; any known medical history / allergies / previous injuries (if available from the participant info form).
Record: the name/ID of the patroller; where the participant is being taken (first aid room / off-site ambulance, etc.).
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5.2 Group management* This field is required.
1:1 lesson: the lesson ends, or the instructor transitions into accompanying the participant to medical care.
2:4 dynamic group lesson: First ensure the remaining participants are safe. Where there are two instructors, one accompanies the injured participant with Patrol; the other continues the lesson with the remaining group as a smaller class, maintaining safety and control.
Traditional 1:x group lessons: If the instructor needs to accompany the injured participant, the current lesson should be ended and the group dismissed in line with resort and TXSNOW policy.
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(to be completed within T+24 hours)* This field is required.
On-site record (as soon as possible) Complete the TXSNOW Incident Report with accurate time, location, sequence of events, and actions taken.
External communication guidelines： Describe only objective facts. Do not offer medical diagnoses. Do not comment on fault or liability.
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* This field is required.
Care & follow-up: TXSNOW staff will follow up with the participant or their guardian within T+24–72 hours (for check-in and process explanation only).
Record keeping: File the incident report, radio/phone time logs, photos (if any), Ski Patrol incident number, and internal communication records.
TXSNOW internal review (lessons may be paused until retraining is completed, if needed): Review terrain choice, group formation, speed control, visibility of commands, blind-spot judgment, and equipment checks. If any SOP deviations are found, schedule and document re-training.
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* This field is required.
Media / bystanders: Politely decline filming or interview requests and direct them to TXSNOW’s designated external communications contact.
Data and privacy: Incident data is used solely for safety and compliance purposes. Storage and retention follow TXSNOW’s privacy policy and relevant resort/legal requirements.
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quick checklist for instructors
Call – Ski Patrol first.
Guard – Set uphill warning, protect from further harm, keep the participant warm and as still as possible.
Stay – Do not leave the participant until Patrol takes over.
Report – Initial report to TXSNOW within 2 hours; full report within 24 hours.
Don’t – Don’t admit fault, don’t give medical diagnoses, don’t post on social media.
Should be Empty: