Application for Residential Utility Service

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Application Requirements: One form of identification and property lease agreement or proof of ownership.

We are unable to process your application without these documents.

Please note that residential connection fees are as follows:

$10 next business day account activation if the service is already on.
$35 same day account activation if the service is already on.
$20 next business day turn on, if the service is off.
$45 same day turn on, if the service is off.

Deposit Information

*For Natural Gas service, contact Atmos at 1-888-286-6700.

City of Greenville Code of Ordinance

GEUS' Prepaid Electric Service is called SmartPay.

SmartPay is a self-managed electronic metering system that allows you to buy electricity on your schedule.

• No Monthly Electric Bill
• No Late Fees
• No Disconnect or Reconnect Fees
• Remote Monitoring

More information about this service offering can be found on our website.

GEUS SmartPay

Enroll in SmartPay by clicking Yes below.

Default billing will be based on consumption if no option is selected below

Sewer Rates - Winter Quarter Average Option
Sewer Rates are billed on a winter quarter average. All new customers have the option of choosing to be billed according to the consumption of water used, or to be billed by the average family consumption of 6200 gallons. The cost of 6200 gallons equals $72.25 and would be billed monthly until a personal winter quarter average is obtained. A winter quarter average will be applied to all consumers based on actual water consumption used during the months of December through March of each year and will change annually with the April billing statements. Please indicate which option you would like. Please note: The option chosen will not be changed until your personal WQ has been averaged.

More information about this option can be found on the City of Greenville website under Residential Water Rates. 

Information in your GEUS customer account record, including information regarding customer usage, services, and billing, including amounts billed or collected for utility usage, is generally excepted from disclosure under Texas Government Code, Chapter 552 (Public Information Act). *However, the Texas Utilities Code, Chapter 182 (Rights of Utility Customers) Provides that a customer of a government-operated utility may request that the government-operated utility to disclose personal information in a customer's account record, including the customer's address, or any information relating to the volume or units of utility usage or the amounts billed to or collected from the individual for utility usage. Additionally, a customer or a representative of the customer may receive information excepted from disclosure if the information directly relates to utility service provided to the customer and is not otherwise confidential by law. 

This form enables you to request disclosure of certain information under the Texas Utilities Code, Chapter 182. If you wish to request disclosure of your information, please check the boxes below and submit this form.

Residents outside the city limits will need to contact the garbage company that services your area.

GEUS' RoundUP Program is easy to participate in and has the ability to make a huge impact on someone else in our community. Your GEUS bill will either be rounded up to the next dollar amount or increased by the dollar amount you designate. Those donations go to assist people in our community with their utility bills.

How Option 1 Works - Monthly RoundUP Contribution

Set an amount that you want to give.

Option 2 - allows you to give a set amount monthly. Each month your bill will have this additional donation added to your bill.
Option 3 - allows you to give a one-time set amount. GEUS will add this donation amount to your bill once.
Sign Me UpIf you wish to participate in GEUS' RoundUP Program, please complete and submit this form. If you have any questions, please call (903)457-2800 or email CustomerService@geus.org. You will not be included in this program unless and until this completed and signed form is received and processed by GEUS.
Choose One or More Participation Options:

I hereby request to be included in GEUS' RoundUP Program.

I acknowledge that the above information has been explained to me, and understand the options I have chosen will be applied to my account and any forms to be filled out must be returned within 10 days of the date of connection. Failure to supply these forms could result in disconnection of service and disconnection fees may apply.

Channel Lineups

• Essential
• Plus
• Premium

GEUS offers multiple payment options.

Choose to pay your bill using the GEUS App, Online Bill Pay, Pay-By-Phone or Pay in Person options.

Visit our website to learn more about these easy-to-use payment options.

GEUS Payment Options

Document Requirements

If you did not attach the required documents in step 1 of the application process, you are required to provide those before services can be connected.

Services will not be connected until this information has been submitted.
 
How to submit these requirements:
Scroll back to the top of this form and attach docuemnts or email CustomerService@geus.org or Call 903-457-2800.

I understand that I am required to submit the required documents explained in step 1 by contacting GEUS before my services will be connected.

The Applicant, whose signature appears below, applies to GEUS for some or all of the following services: Electric, Water, Sewer, Garbage, Cable TV, Internet and other services incident thereto, to be supplied at the address herein described, and upon request, at any other local address to which Applicant may move. The Applicant agrees to pay for said services as bills are rendered therefore, in accordance with the rates, rules and regulations as provided in the City Charter or by City Ordinances as now existing or as may be enacted and in effect at the time of delivery, regardless of who the consumer might be. The Applicant further agrees to release and discharge said GEUS or the City of Greenville from a liability for damages suffered (1) by reason of electric or water currently furnished to the premises, or (2) by reason of interruption, discontinuance or disconnection of service hereunder from any cause other than negligence by GEUS or the City of Greenville or (3) by reason of the condition, maintenance, location, or existence of any of the facilities, fixtures or systems located on or adjoining the property supplied and by which services are furnished and delivered. Service requests for disconnections will be processed within 2 business days.

Applicant agrees to follow all current or as amended policies and procedures established in the Greenville City Ordinances and GEUS Service Policy. Such policies and procedures can be found on the links provided.

Greenville City Ordinances

GEUS Service Policy 

My signature is an acknowledgement that this is a contract and that I personally agree to make payments and am guaranteeing payment of all sums due and owing on behalf of myself and anyone using services at this address. Additionally, by submitting this form via electronically, I agree to conduct business electronically and an electronic signature is binding on me. If I move from this address, it is my responsibility to contact GEUS to terminate this account. I will remain responsible for the amounts owed on or services charged to this account until such time as I terminate this account.