TXSNOW Punctuality and Lateness Policy (For Participants and Instructors)

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1) Please arrive on time* This field is required.
Please arrive at the designated meeting point 10–15 minutes before your scheduled lesson time to check in.
The lesson time is based on the booked start time. If a participant is late, the instructor cannot extend or make up the missed time; any late time is counted as part of the lesson.
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2) Lift tickets and rentals must be done in advance* This field is required.
If you need to buy lift tickets or rent equipment, please complete these steps before your lesson.
Recommended arrival time: Weekdays: at least 1–1.5 hours before lesson time； Weekends and holidays: at least 2–3 hours before lesson time due to higher volume
If lateness or shortened lesson time is caused by ticketing, rentals, or line-ups, the instructor cannot delay the start or add extra time.
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3) Instructor lateness and compensation* This field is required.
If TXSNOW or the instructor is late, we will compensate you with double the number of minutes delayed.(Example: if the instructor is 10 minutes late, we will compensate with 20 minutes of lesson time.)
Compensation will be provided either by extending the lesson on the same day or by issuing equivalent lesson credit.If resort operating hours do not allow a same-day extension, the time will be credited toward a future lesson.
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4) Drop-off and pick-up for Kids Master lessons* This field is required.
Parents/guardians must arrive at the meeting point 15 minutes before the scheduled end of the lesson to pick up their child.
If a parent/guardian is late, the instructor’s waiting and supervision time after the scheduled end time will be billed at the applicable rate for the Snow Buddies Discovery Program, calculated based on the actual additional time.
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