Welcome to Whale!

This training covers everything you need to know about Whale so you never have to handle a deposit again.

Plan on spending ~20 minutes to complete the training and send any questions you have to support@gowhale.com. 

1️⃣ With Whale, residents don't pay their deposit to you. Instead, they open their own high-yield savings account to pay their deposit.

2️⃣ Deposits are locked in their account for the duration of the lease.

3️⃣ At move-out, any charges owed are automatically deducted from the deposit and sent to your bank account.

Next, we'll cover the move-in process and how to confirm a deposit has been paid.

‼️ Set the Move In Amount for any deposit charges to $0.00 before posting charges to the lease.

If not zeroed out, the charge will post to your ledger, leading the resident to pay the property directly instead of using Whale. 

ℹ️ If the deposit amount is used to populate the lease agreement, wait until the lease is executed before changing to $0.00.

1️⃣ Whale automatically sends deposit requests based on the trigger configured you've configured.

2️⃣ Residents can choose from multiple methods to fund their deposit.

3️⃣ Once paid, Whale confirms the deposit has been paid directly in {propertyManagement}.

Next, we'll cover the move-out process and how funds are returned to the resident.

1️⃣ Whale automatically sends deposit requests based on the trigger you've configured.

2️⃣ Residents can choose from multiple methods to fund their deposit.

3️⃣ Once paid, Whale sends an email confirmation to your bank account.

Next, we'll cover the move-out process and how funds are returned to the resident.

You inspect the unit and complete the "Final Account Statement" as you normally would. Whale then sees the balance due from the resident.

‼️ Whale cannot release the deposit until the FAS is completed.

You inspect the unit, update the resident's ledger with any charges due, and set their lease status to "Past". Whale then sees the balance due from the resident.

‼️ Whale cannot release the deposit until the resident's status changes to Past.

⚡ After you complete the move-out, Whale instantly unlocks the deposit in the resident's Whale account and sends any charges owed to your bank account.

✅ Whale notifies you when the funds reach your bank account so you can apply the payment to the resident's account.

If the resident's balance due exceeded their deposit held, you would follow your normal collections process.

✅ Whale automatically applies the payment to the resident's account as soon as the funds reach your bank account.

If the resident's balance due exceeded their deposit held, you would follow your normal collections process.

1️⃣ You must complete the move-out before Whale can return a resident's deposit.

2️⃣ Whale instantly unlocks the deposit directly in the resident's Whale account—no more checks!

3️⃣ If Whale sends a payment for move-out charges due, you must apply the payment to the resident's account.

1️⃣ You must complete the move-out before Whale can return a resident's deposit.

2️⃣ Whale instantly unlocks the deposit directly in the resident's Whale account—no more checks!

3️⃣ Whale automatically applies the payment deducted from the resident's deposit to the resident's account in Yardi.

For immediate support, search our help docs or ask our AI agent by visiting our support center.

🔗 support.gowhale.com   ⬅︎ Bookmark this link!

Need to get in touch? Send us an email and we'll reply in a few hours (9am-9pm EST, 7 days/week).

📫 support@gowhale.com