This TXSNOW General Refund Agreement (the “Agreement”) applies to refund arrangements for all products purchased by users through the TXSNOW official website and any other online channels explicitly designated by TXSNOW (including but not limited to Lesson products, event products, physical goods, and other service-based products). Please read this Agreement carefully before making any payment.
Provider (“Party A”): 16990096 Canada Inc. (DBA: TXSNOW) (“TXSNOW”)
Purchaser (“Party B”): Any individual or organization that purchases TXSNOW products via the above channels (the “User”)
By checking “I have read and agree to the TXSNOW General Refund Agreement” on the checkout page and completing payment, the User is deemed to have fully understood and agreed to all terms of this Agreement.
1. Scope and Priority of Terms
1.1 This Agreement applies to all products purchased by the User on the TXSNOW website and other online channels designated by TXSNOW.
1.2 If a specific product (for example, Lesson products, Instructor uniforms, etc.) has its own dedicated refund terms or a separate refund agreement stated on its product page or in a separate document, then for refund matters related to that product:
- those product-specific refund terms take priority; and
- this Agreement serves as a general rule that applies only where the product-specific terms are silent.
1.3 If there is any inconsistency between this Agreement and a product-specific refund agreement on the same issue, the product-specific refund agreement will prevail.
2. Time Window for Refund Requests (General Rule)
2.1 Unless a specific product states otherwise, the User may submit a refund request only within 24 hours after payment.
2.2 Whether a request falls “within 24 hours after payment” is determined based on the payment timestamp recorded in the TXSNOW system and the time at which the User submits the refund request.
3. Refund Amount, Fees and Method (Unified Standard)
Where the User meets the refund conditions under Section 2 of this Agreement or under the product-specific refund terms, refunds will be handled as follows:
3.1 Refund Processing Fee
- TXSNOW will deduct the following refund processing fee from the product subtotal of the relevant order:
5% of the product subtotal + CAD 20
This fee covers third-party payment processing charges and related operational costs.
- Exceptions apply only where required by mandatory law or where TXSNOW has explicitly agreed otherwise in writing.
3.2 Refund Amount
Actual refund amount = Order total actually paid for the product(s)
− [5% of the product subtotal + CAD 20].
3.3 Refund Method – EMT Only
- All approved refunds will be returned exclusively via Interac e-Transfer (EMT). Refunds will not be sent back through the original payment method (such as credit card, WeChat Pay, Alipay, etc.).
- When submitting a refund request, the User must provide an email address that can successfully receive EMT as the refund recipient account.
- The User is responsible for ensuring that the email address is accurate and active. If funds are delayed or returned due to an incorrect email address, inability of the email to receive EMT, or failure to accept the transfer before expiry, any additional fees or time loss arising from this will be borne by the User.
4. Additional Rules by Product Type
4.1 Lesson Products (Service-Based Products)
- Lesson products are service-based and tied to specific dates/times. They involve Instructor scheduling, resort resources, safety and insurance costs, and therefore do not fall under any “no-questions-asked return” concept applicable to ordinary physical goods.
- The validity period, rescheduling rules, and more detailed refund conditions for Lesson products are governed by the TXSNOW Lesson Purchase and Service Agreement and any Lesson-specific refund agreements.
4.2 Physical Goods (e.g., Instructor uniforms, merchandise, etc.)
- Physical goods (especially custom items or uniform-type products) are typically for specific use or produced in small/custom batches, and therefore do not qualify for a general “no-questions-asked return” policy.
- If the product has a material quality issue (for example, obvious damage, large areas of split seams, or critical functional parts that cannot be used at all), the User should provide clear photo or video evidence within a reasonable period. TXSNOW will, based on the circumstances, prioritize replacement or reshipment.
- Whether the situation should be handled by refund instead of replacement will be decided by TXSNOW and the User through good-faith discussion based on the specific case. If a refund is agreed, it will still follow the refund processing fee and refund method outlined in Section 3 of this Agreement.
4.3 Events and Other Service-Based Products
- Event products (such as experience days, corporate events, special activities, etc.) usually require advance booking of venues and resources. Once a spot is confirmed, refunds will in principle follow the same rules as Lesson products.
- If the event page or confirmation letter includes special refund instructions, those terms will prevail for that event.
5. General Non-Refundable Situations
Provided that there is no conflict with product-specific refund terms and applicable laws, the User understands and agrees that TXSNOW will generally not provide refunds in the following situations:
5.1 The refund request is submitted after the deadline specified in this Agreement or beyond the deadline given in the product-specific refund terms.
5.2 The physical product has been clearly used, washed, altered, had its tags removed, or shows signs of wear, stains, or other issues that are not quality-related defects.
5.3 Any other situation that is expressly marked as “non-refundable” on the purchase page of a specific product or in that product’s dedicated refund terms.
6. User Acknowledgment
Before placing an order through the TXSNOW website or other official channels, the User confirms and agrees that:
6.1 They have carefully read and fully understood all the contents of this TXSNOW General Refund Agreement.
6.2 They are aware of and accept that:
- Under the general rules, a refund may be requested only within 24 hours after payment and only if the conditions in the relevant product-specific refund terms are also met;
- For all approved refunds, TXSNOW will deduct a refund processing fee of 5% of the product subtotal + CAD 20 (unless required otherwise by law or explicitly agreed in writing by both parties);
- All refunds will be made only via EMT to the User’s designated email address, and not returned via the original payment channel.
They consent to TXSNOW handling any refund matters in accordance with this Agreement and the applicable product-specific refund terms.
By checking “I have read and agree to the TXSNOW General Refund Agreement” on the checkout page and completing payment, the User is deemed to have signed and agreed to be bound by this Agreement.