At BRNZ, we value both your time and ours. As a travel service, each appointment is carefully reserved to provide you with a personalized luxury experience. To ensure fairness to all clients and to respect the time, travel, and preparation involved in each appointment, the following cancellation policy applies:
Deposits: A 50% deposit is required at the time of booking to secure your appointment. This deposit will be applied toward your service total on the day of your appointment.
Cancellations & Reschedules: We kindly request at least 24 hours’ notice if you need to cancel or reschedule your appointment. Cancellations made with less than 24 hours’ notice will result in the forfeiture of your deposit.
No-Shows: Clients who do not show up for their scheduled appointment without notice will be charged 100% of the service fee, as last-minute no-shows leave no opportunity to fill the reserved time.
Late Arrivals: Because BRNZ is a travel service, timeliness is especially important. If you are more than 20 minutes late and we are unable to proceed with your service, it will be considered a last-minute cancellation and your deposit will be forfeited.
Travel & Location: Please ensure the location for your mobile service is ready, accessible, and safe for set-up at the scheduled time. Failure to provide an appropriate space may result in a cancellation, with your deposit forfeited.
By booking with BRNZ, you acknowledge and agree to this cancellation policy. We deeply appreciate your understanding and cooperation, which allows us to continue providing a seamless and elevated experience for all clients.