With the intentions of equipping our clients with the strategies to enable them to live a meaningful life, Move Right Physio strives to implement positive change in the right way.
We believe in transparency and open communication. Before starting therapy, it’s important that you understand the nature of the services we provide, as well as your rights and responsibilities. Medical interventions take many forms, and with each there are benefits and risks. Due to the uniqueness of each individual and their associated condition, certainty of success and positive results is not guaranteed with each treatment, despite the evidenced based approach taken by our therapists. This may result in aggravation and irritability of the condition.
What to expect from a consultation:
During your consultation, you can expect from the therapist:
• To maintain privacy and confidentiality.
• Explain all procedures and ask for consent prior to commencing.
• Undertake an evidence-based approach.
• To maintain modesty and comfort.
Depending on your form of therapy and treatment, it may be necessary to remove certain items of clothing to expose the area required for treatment. In such cases, if you feel uncomfortable, please speak to your therapist immediately so you can discuss alternative options. Every effort is made to ensure your safety and comfort during the consult, however, will be better facilitated by effective therapist-client communication.
During your consultation, you have the right to ask the therapist questions regarding your condition, assessments, examinations, procedures or any forms of treatments. To achieve clinically effective results, participation in accordance with the treatment plan is recommended. If you have any concerns regarding the treatment plan, please ask the therapist questions to allow for amendments to be made if required.
Photo Consent for Clinical Use
With your permission, therapists may take clinical photographs as part of your assessment or treatment planning. These images are used strictly for clinical purposes only, such as sharing with your care team or NDIS as required.
If you are comfortable sharing your progress or success story for promotional or social media use, please complete our separate Media Consent Form.
Respectful Environment
Our team is dedicated to delivering respectful, inclusive, and safe care to all clients and support teams. We do not tolerate abusive, aggressive, or threatening behaviour towards our staff. If such behaviour occurs:
A written warning will be issued.
If behaviour continues, a phone discussion will be held.
In severe or ongoing cases, we reserve the right to terminate services immediately to protect staff wellbeing.
Payment Policy
All invoices must be paid within 14 business days of issue.
If payment is not received within this timeframe, services may be paused.
Continued non-payment may result in referral to debt collection services and/or reporting to the NDIS Quality and Safeguards Commission.
Cancellation Policy
We require a minimum of 48 hours' notice for any cancellations or rescheduling.
If you cancel with less than 48 hours' notice, we reserve the right to charge the full appointment fee.
If your therapist has already commenced travel and you cancel with less than 30 minutes' notice, or do not attend (DNA), travel time may also be charged in addition to the full appointment fee.
If a Telehealth appointment is ended by poor internet connectivity or the client’s device not being sufficiently powered, another appointment will be made within the remaining time left in the appointment. If the Telehealth appointment is not able to occur due to equipment, the full fee remains owed.
Privacy & Confidentiality
Move Right Physio adheres to current Privacy Act legislation. Move Right Physio records clients’ personal information for the provision of clients’ health assessment and treatment. The information is retained in order to document what happens during sessions and enables the clinician to provide a relevant and informed allied health service. All client records are stored securely. Clients are entitled to access the information about themselves kept on file, unless the relevant legislation provides otherwise.
MRP maintains confidentiality between the client and their allied health practitioner. Aligned Allied Health will not release any information without informed consent from the client, except where:
- Client approval has been obtained prior to disclosure to provide a written report to another professional or agency. eg. a GP or a lawyer; or to discuss the material with another person, eg. a parent or employer;
- Failure to disclose the information would place the client or another person at serious risk;
- It is subpoenaed by a court of law.
- Maintaining your client confidentiality means that your allied health practitioner may not disclose knowing you if you were to see them in a public setting.
We are not a crisis support service. In the event of an emergency, call 000. Other services include for adults - 1300 MH CALL (1300 64 22 55) and for children/teens - The Children’s Hospital Acute Response Team (07 3068 2550) open 24 hours.