Clone of Kiosk Maintenance Request Form

1

Unique ID

2

Name* This field is required.

First Name

Last Name

3

Email* This field is required.

example@example.com

4

Phone Number* This field is required.

5

Courthouse/Library* This field is required.

6

City* This field is required.

7

Which device do you need assistance with?* This field is required.

Computer

Printer

Other

8

Is this a computer (hardware) or kiosk (software) problem?

Computer

Software

Not Sure

9

What is the computer or software doing?* This field is required.

Won't connect to the internet

Won't turn on

Won't print / connect

Not sure / other

10

Please check all that apply:* This field is required.

Our tech team recently made some changes to our network.

I restarted the computer and it didn't fix the issue.

Our own computers connect to the internet just fine.

The kiosk hasn't had internet connection for more than a day.

This is time sensitive - someone is trying to access the kiosk.

None of these apply.

11

Please check all that apply:* This field is required.

There are no lights showing on the computer.

There is a small light showing on the power button.

The computer is plugged in.

Other devices work in the same outlet.

This is time sensitive - someone is trying to access the kiosk.

None of these apply.

12

Please check all that apply:* This field is required.

The printer's name doesn't show up on the computer's printer list.

The printer is on and has no errors showing on its screen.

The printer is plugged into the computer.

The printer is showing an error on its screen.

The computer is connected to the internet - I can access the Kiosk website just fine.

Our tech team recently made some changes to our network.

This is time sensitive - someone is trying to access the kiosk.

None of these apply.

13

Tell us what's going on:* This field is required.Please be as detailed as possible.

Give us as much detail as possible.

14

What's going on with the printer?* This field is required.

It won't print/connect

It keeps telling me I have the wrong paper

Other / I don't know, help!

15

Please check all that apply:* This field is required.

The printer's name doesn't show up on the computer's printer list.

The printer is on and has no errors showing on its screen.

The printer is plugged into the computer.

The printer is showing an error on its screen.

The computer is connected to the internet - I can access the Kiosk website just fine.

Our tech team recently made some changes to our network.

This is time sensitive - someone is trying to access the kiosk.

None of these apply.

16

This tends to be the issue when we get calls about the printer.

17

Please check all that apply:* This field is required.

There is copy paper in the printer.

I have restarted the printer and it is still having the same issue.

I gave the tutorial a try.

We have had this issue before.

This is time sensitive - someone is trying to print their legal documents.

None of these apply.

18

No worries, we know how technology can be.

Disclaimer: While the thought of throwing any technology out the window may be tempting, we must legally advise against such actions. We do not suggest, recommend, or endorse any attempts to test the aerodynamic properties of courthouse equipment.

19

Tell us what's going on:* This field is required.

20

Can you give us some more details about what's going on with the kiosk?* This field is required.Please be as descriptive as possible.

21

Upload Files of the Problem (if applicable)

Drag and drop files here

Select files to upload

Max. file size: 10.6MB

22

Are you needing any of our print material?

Free Legal Answer Rack Cards

Kiosk Rack Cards

Court Staff Guides - Legal Information vs. Legal Advice

Kiosk Directional Signs

Other

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