311 Executive Council Application

311 Executive Council Application Form

Building tomorrow's future operations today
Application National 311 Executive Council

The Goal: We are selecting leaders from the top local government operations to help us shape the future of government service. We want to know where you stand today so we can build a roadmap for tomorrow.

The information provided through this form will be kept confidential and will help us determine the most satisfying and appropriate volunteer opportunity for you.
Section 1: Basic Information
Name

PrefixFirst NameLast Name
Email
example@example.com
Phone Number
Format: (000) 000-0000.
City/County
Organization Name
Section 2: Role & Experience
Less than 2 years2–5 years5–10 years10+ years
311 Executive DirectorDeputy/Assistant DirectorChief Customer Experience/Service OfficerContact Center/Operations ExecutiveOther
Total Annual Volume (Calls + App/Web)
Number of Staff/Agents
Current CRM Vendor (e.g., Salesforce, Oracle, Homegrown)
Section 3: Interest & Alignment
Why do you want to join this 311 Executive Council? What change do you hope to help make?
The Big Headache: What is the #1 biggest challenge keeping you up at night right now? (e.g., Staffing, Budget Cuts, Old Tech)
The Wish: If this Council could solve one specific problem for your city in 2026, what would it be?
Responsible AI and AutomationWorkforce Readiness and Skills DevelopmentPerformance Management and BenchmarkingDigital and OmniType a question-channel Service DeliveryCost Efficiency and Shared SolutionsExecutive Peer CollaborationLobbying and Legislation
Section 4: Time Commitment
Yes, happy and excited to participateNo, I can't commit right now, but would love to follow the group online
Section 5: Additional comments (optional)
Is there anything else you would like us to know as we consider your application?
Signature
Date

MonthDayYear
Date
Should be Empty:

311 Executive Council Application Form

Section 1: Basic Information

Section 2: Role & Experience

Section 3: Interest & Alignment

Section 4: Time Commitment

Section 5: Additional comments (optional)