311 Executive Council Application

311 Executive Council Application Form

Building tomorrow's future operations today
Application National 311 Executive Council

The Goal: We are selecting leaders from the top local government operations to help us shape the future of government service. We want to know where you stand today so we can build a roadmap for tomorrow.

The information provided through this form will be kept confidential and will help us determine the most satisfying and appropriate volunteer opportunity for you.
Section 1: Basic Information
Name

PrefixFirst NameLast Name
Email
example@example.com
Phone Number
City/County
Organization Name
Section 2: Role & Experience
How long have you been in a senior leadership role related to 311 or customer service operations?

Less than 2 years2–5 years5–10 years10+ years
Which best describes your current role? (Select all that apply) *

311 Executive DirectorDeputy/Assistant DirectorChief Customer Experience/Service OfficerContact Center/Operations ExecutiveOther
Total Annual Volume (Calls + App/Web)
Number of Staff/Agents
Current CRM Vendor (e.g., Salesforce, Oracle, Homegrown)
Section 3: Interest & Alignment
Why do you want to join this 311 Executive Council? What change do you hope to help make?
The Big Headache: What is the #1 biggest challenge keeping you up at night right now? (e.g., Staffing, Budget Cuts, Old Tech)
The Wish: If this Council could solve one specific problem for your city in 2026, what would it be?
Which areas should the Council prioritize in 2026? (Limit to 3)

Responsible AI and AutomationWorkforce Readiness and Skills DevelopmentPerformance Management and BenchmarkingDigital and OmniType a question-channel Service DeliveryCost Efficiency and Shared SolutionsExecutive Peer CollaborationLobbying and Legislation
Section 4: Time Commitment
This is a working leadership group, not just a webinar series. The Council will launch with 6–12 virtual meetings and one in-person summit in 2026. Are you willing and able to commit to this schedule?

Yes, happy and excited to participateNo, I can't commit right now, but would love to follow the group online
Section 5: Additional comments (optional)
Is there anything else you would like us to know as we consider your application?
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311 Executive Council Application Form

Section 1: Basic Information

Section 2: Role & Experience

Section 3: Interest & Alignment

Section 4: Time Commitment

Section 5: Additional comments (optional)