CUSTOMER SUCCESS MANAGER
$75,000 in base salary, up to $125,000 in base + commission
Why join our team?
Interpersonal Frequency (I.F.) is a remote, mission-driven technology company dedicated to improving digital government for all. We partner with public sector organizations across the U.S. to design, build, host, and support secure, data-informed digital experiences that help communities better access information and essential services. Our team values collaboration, accountability, and thoughtful innovation, and we’re motivated by work that makes a meaningful impact in the lives of millions of people every day.
We aim to be transparent and equitable in our compensation practices. The total salary range for this role is $75,000 in base salary, up to $125,000 in base + commission, depending on experience, education, and transferrable skills. Does this range align with your expectations?
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Yes
No
At I.F. we care about our team and we take care in selecting new staff. Our hiring process may include multiple interviews, skills or work-style assessments, reference checks, and a background check. Some roles may also require occasional travel.
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I confirm that I can participate in the full recruiting process, which could last up to 6 weeks
I cannot participate in the full recruiting process at this time
First Name
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Last Name
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Email Address
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Cell Phone Number
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-
Area Code
Phone Number
Are you currently authorized to work in the United States without the need for employer sponsorship, now or in the future? **U.S. Citizen or have a Green Card. We are unable to sponsor visas at this time.
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Yes, I am a U.S. Citizen or have a Green Card
No
What city & state would you be working from?
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Example: McLean, Virginia
What is the highest level of education you have completed?
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High school or GED
Associate's degree
Bachelor's degree
Master's degree
Doctoral/professional degree
What is your LinkedIn profile URL?
Example: www.linkedin.com/in/candidate-name
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Culture & Fit Questions
Our mission is to empower 1 in 4 people living in the U.S. through I.F. technology by 2029. What excites you most about working toward this goal?
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0/250
We operate by five core principles: Pursue Results, Care, Collaborate, Speak and Hear Truth, and "I've Got This." Which of these resonates most strongly with you, and why? Please use specific examples to defend your choice.
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0/250
Remote work gives us "flexibility to build balance, between work and life, focus and freedom." It also requires discipline and intentional communication. What does "intentional communication" mean to you in a remote work environment?
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0/250
Right-Person, Right-Seat Questions
How many years of customer success or post-sale account management experience do you have?
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Less than 3 years
3-5 years
5-7 years
7+ years
How many years of experience do you have with SaaS, Drupal, or CMS platforms?
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Less than 1 year
1-3 years
3-5 years
5+ years
What's the largest account portfolio you've managed?
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Fewer than 10 accounts
10-30 accounts
30-50 accounts
50+ accounts
Do you have experience working with government clients (local, state, or federal)?
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No experience
Some exposure (1-2 years)
Significant experience (3-5 years)
Extensive experience (5+ years)
Have you been responsible for renewal revenue?
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Yes
No
If you answered yes, what was your typical renewal rate percentage?
This role requires balancing strategic relationship-building with data-driven decision making. Describe a situation where you used customer health metrics to prevent churn or identify an expansion opportunity.
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0/250
Government websites serve diverse populations, from residents with varying digital literacy and language needs to people experiencing housing instability to community members seeking everything from birth certificates to business licenses. How does understanding this breadth of users influence how you approach customer success work?
0/250
We're data-driven—data and research guide our decision-making. However, data doesn't always tell the complete story. Describe a situation where you balanced quantitative metrics (health scores, renewal rates, usage data) with qualitative insights (client sentiment, political dynamics) to make a decision.
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0/250
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Equal Opportunity Statement
I.F. is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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