Communication & Meetings
Our goal is open, efficient communication. Instructors send session notes to parents after every attended session. Parents may reserve up to 10 minutes at the beginning or end of an in-person or remote 1:1 session (with 48 hours’ notice) to discuss quick updates or share feedback with the instructor. For extended discussions, separate meetings with instructors or leadership can be arranged and are billed in 15-minute increments at the standard hourly rate.
For group classes, one complimentary 15-minute parent check-in may be offered per term, subject to instructor availability. Please contact our leadership team to set up a group class check-in at info@principiaeducation.com.
Billing & Packages
Tuition & Payment
Private-tutoring clients are automatically billed at the end of each month via Stripe through Teachworks. Group-class tuition is due in full upon registration. If you would like to withdraw from a group class, the following refund policies apply:
- Full refund minus $100 registration fee if canceled more than 3 weeks before class start
- 50% refund minus $100 registration fee if canceled 2 weeks before class start
- No refund within 1 week of class start
Late Payments
If a card is declined, families have one week to update billing details before a $25 weekly late fee applies. All future sessions will pause until the balance is resolved if an invoice is overdue for more than two weeks.
Refunds
Because each session represents our instructors’ time and preparation, we’re unable to refund services that have already been delivered.
Tutoring and Test Prep Packages & Transfers
Academic, AP, and Test Prep packages are non-refundable but never expire. Packages are based on service type (i.e., an Algebra 1 tutoring package would be separate from a TJ Prep package). Hours apply to one instructor level and a specific student at a time; remaining hours may be transferred to a sibling once a program of study concludes. Families will receive a notice when package hours fall to two or fewer.
Policies & Professional Standards
Conduct & Integrity
Principia maintains a zero-tolerance policy for disrespect toward instructors, staff, or fellow students. Instructors hold exclusive contracts with Principia; families may not engage them privately outside the company.
Health & Safety
Principia follows a mask-optional policy. Either party may request masking during a session. Families agree not to attend in-person sessions if anyone in the household is ill or recently exposed to COVID-19 or other communicable diseases; remote sessions will be offered during recovery. In cases of inclement weather or force majeure, all sessions will transition online, and notice will be sent as early as possible.
Office Reception
Given our small lobby area, parents should drop students off and return at pickup time. Nearby cafés and the public library offer comfortable waiting options.
Termination
Principia may conclude services if we determine we cannot effectively meet a student’s needs or if the terms of this agreement are violated. Families may also end services with notice consistent with our cancellation policy.
Privacy, Media & Agreement
Principia treats all student and family information with strict confidentiality. Instructors may ask for student log-in information to platforms such as SIS or the College Board in order to best support students, and all information is kept in strict confidence. On occasion, anonymized case studies and sample materials may be used to guide future students. Such examples are always stripped of identifying information. From time to time, student likeness (e.g., photographs at Principia), family testimonials, or anonymized student examples may also be used in Principia marketing materials. Such use will always be tasteful, limited, and respectful of the family’s privacy.
This Agreement may be executed electronically or in hard copy. Electronic signatures are deemed originals for all purposes. If a hard copy, please email to info@principiaeducation.com.
By signing below, both parties affirm their understanding and acceptance of these terms and the shared commitment to uphold Principia’s standards of excellence.