Threshold Mortgages Client Feedback Survey
1 - Mortgage Adviser Experience
Thinking back to when you first contacted Threshold, how easy was it to speak with a mortgage adviser?
*
Very difficult
1
2
3
4
Very easy
5
1 is Very difficult, 5 is Very easy
Was the advice your mortgage adviser gave suitable for your needs?
*
Very unsuitable
1
2
3
4
Very suitable
5
1 is Very unsuitable, 5 is Very suitable
Did your mortgage adviser present their advice in a clear and concise manner?
*
Very unclear
1
2
3
4
Very clear
5
1 is Very unclear, 5 is Very clear
Did your mortgage adviser fully explain the process and what to expect?
Not at all explained
1
2
3
4
Fully explained
5
1 is Not at all explained, 5 is Fully explained
Did your mortgage adviser confirm which documents would need to be provided by you?
*
Yes
Sometimes
No
How easy was it to make contact with your mortgage adviser throughout the process?
*
Very difficult
1
2
3
4
Very easy
5
1 is Very difficult, 5 is Very easy
Back
Next
2 - Administration Experience
When contacting our administration department, did you find the staff helpful and courteous?
*
Very unhelpful
1
2
3
4
Very helpful
5
1 is Very unhelpful, 5 is Very helpful
How responsive was the administration team to your queries?
*
Not Responsive
1
2
3
4
Extremely Responsive
5
1 is Not Responsive, 5 is Extremely Responsive
Did the administration team follow through on promised callbacks?
*
Yes
Sometimes
No
How satisfied were you with the updates provided throughout the process?
*
Not Satisfied
1
2
3
4
Very Satisfied
5
1 is Not Satisfied, 5 is Very Satisfied
Additional comments about the administration department:
Back
Next
Page 3: Overall Experience & Suggestions
Share your overall impressions and suggestions to help us serve you better.
Overall, how satisfied are you with Threshold's services?
*
Not Satisfied
1
2
3
4
Extremely Satisfied
5
1 is Not Satisfied, 5 is Extremely Satisfied
How likely are you to recommend Threshold to others?
*
Not Likely
1
2
3
4
Extremely Likely
5
1 is Not Likely, 5 is Extremely Likely
Were there any staff members you found particularly helpful? Please name them.
General comments or suggestions:
Your name (optional):
How would you rate your experience with our Client Portal?
Very Poor
1
2
3
4
Excellent
5
1 is Very Poor, 5 is Excellent
Suggestions for improving the Client Portal:
Total Score
*
Submit Feedback
Should be Empty: