For ALL OUTSIDE FUNDING FAMILIES (ie BCBS, DSSW, etc)
We are now requiring a Credit Card to be held on file for cancellation of
lessons OR failure to attend without notification to office or instructor within 24
hours of the scheduled lesson time. If this policy is not met, it will result in a fee of
$25 unless a makeup is approved by Hearts management. Please provide the card
number and expiration at the time of signing this policy agreement. All credit card
numbers are kept securely.
For PRIVATE PAY FAMILIES
All lessons will continue to be charged on the 1s of the month. There will be
no credits/refunds given for lessons that are cancelled without a 24 hour notice or
if there is a failure to show up to lessons. If this policy is not met, the lesson will be
forfeit unless a makeup is approved by Hearts management.
If the INSTRUCTOR or HEARTS cancel, the families are NOT held liable for
the lesson fees and will be able to schedule a makeup lesson. Every effort should
take place to schedule any makeup lessons within the same month of the cancelled
lesson.