This agreement is between Goodlift Coaching (“the Trainer”) and the Client.
By purchasing personal training services, packages and programmes from GoodLift Fitness the Client agrees to the terms below.
1. Scope of Services
The Trainer will provide personal training and/or coaching services exercising reasonable care and skill at all times.
2. Health & Responsibility
The Client confirms that all health information provided is accurate and up to date.
The Client agrees to inform the Trainer of any changes to medical status, injury, or medication. Participation in training is voluntary, and the Client accepts responsibility for their own health and safety during sessions.
The recommendations, advice and instructions provided by GoodLift Coaching are in no way intended to replace or be construed as medical advice.
The Client also agrees to follow all gym rules, policies, and health and safety procedures at all times.
3. Programming, Packages & Usage Window
• Personal training packages must be used within 3 months of the purchase date unless otherwise agreed in writing.
• Any sessions not used within this period will expire and are non-refundable.
• Packages are non-transferable and may not be shared with another individual. Extensions may be granted at the Trainer’s discretion in exceptional circumstances.
• The Trainer requires one weeks notice from payment to provide a written programme to The Client
4. Payments & Refunds
• All sessions and packages must be paid for in advance.
• In line with the Consumer Contracts Regulations, clients who purchase online or remotely have a 14-day cooling-off period.
• If training begins during this period at the client’s request, any refund will be pro-rated to reflect sessions already delivered.
• Once the cooling-off period has passed, no refunds will be issued except where required by law. Refunds may be issued only where the Trainer is unable to deliver the agreed services. Nothing in this agreement affects the Client’s statutory rights under the Consumer Rights Act 2015.
5. Cancellations & No-Shows
• Sessions must be cancelled or rescheduled with a minimum of 24 hours’ notice.
• Late cancellations or failure to attend will result in the session being charged in full.
• Repeated late cancellations may result in termination of services without refund.
• To cancel monthly programming, you must provide 1 months written notice
6. Trainer Cancellations
If the Trainer needs to cancel a session, it will be rescheduled at a mutually convenient time. If rescheduling is not reasonably possible, the session will be credited to the Client’s account.
7. Results Disclaimer
The Client understands that results vary between individuals. No guarantee of specific outcomes is given, and refunds will not be issued due to lack of progress, inconsistent attendance, or failure to follow guidance.
8. Termination
The Trainer reserves the right to terminate this agreement if the Client behaves in a way that is unsafe, abusive, or inappropriate, including serious misconduct or breach of gym rules. In such cases, unused sessions may be forfeited.
9. Acceptance of Agreement
By purchasing and/or attending personal training sessions, the Client confirms acceptance of this agreement and all associated policies.