• Cancellation and Discharge Policy

    Cancellation and Discharge Policy

    Version 01.2026

  • 1. Purpose

    This policy outlines the expectations for cancelling or rearranging appointments and explains how services may be concluded (‘discharged’) once assessment or intervention work is complete. It applies to all services provided by Ignite Psychology Ltd.

    2. Cancellation and Missed Appointment Policy

    1. Notice Period: A minimum of 24 hours’ notice is required if you need to cancel or rearrange an appointment.
    2. Late Cancellations: Cancellations made less than 24 hours before the scheduled appointment will be charged at 50% of the session or assessment fee, except in exceptional circumstances (e.g., illness or emergency).
    3. Non-Attendance: If you do not attend a confirmed appointment without prior notice, the full fee for that appointment will be charged.
    4. Rescheduling: Where possible, a cancelled session may be rearranged for another date at the discretion of the practitioner. 
    5. Deposit and Assessment Dates: Deposits are non-refundable - Payment of the deposit is confirmation that you are entering a contractual agreement for the time and service agreed. There is a 24 hour cooling off period (during which time the deposit may be returned) The Assessment date will be confirmed on receipt of deposit and after the 24 hour cooling off period. In the event of cancellation after 25 hours the deposit is therefore retained to cover administrative and preparation time.

    3. Discharge and Completion of Work

    • Once the assessment or agreed piece of work has been completed, a written report and/or feedback meeting will be provided to the parent/carer. 
    • If there is no communication or further work agreed in writing within three weeks of report delivery / feedback meeting, the case will automatically be discharged and closed.
    • All records will be stored securely in line with the company’s Data Retention Policy (typically for five years after last contact) and then safely deleted or destroyed.

    4.  Communication

    To cancel or rearrange an appointment, please email your practitioner or contact:

    Email: admin@ignitepsychology.com

    WhatsApp: +447422 346 356 

    Messages received outside office hours will be treated as received on the next working day.

    5. Acknowledgement

    I confirm that I have read and understood Ignite Psychology Ltd’s cancellation and discharge policy.

  • Date of Birth*
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    2 digit month, 2 digit day, 4 digit year
  • Date Signed*
     - -
    2 digit month, 2 digit day, 4 digit year
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