Disclaimer & Guidelines

Camp Sikulo is an upcycling, altering, mending, and customization studio. We do not supply garments or items unless we have the item in stock (thrifted)—clients provide their own pieces to be reworked, repaired, or transformed. Ship us something you already own and love (or want to love again), and we’ll take it from there.

OR you can come visit us during our pop-up schedules! :) we always put it on our bio. Feel free to check it out if you're available. 

IMPORTANT DISCLAIMERS

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Working on a pre-owned or delicate item carries inherent risk (fabric weakness, color bleed, wear). To avoid copyright, we will take inspiration only from the following images or logos you will provided for commission orders. Submitting an order form means you understand the risks.

OUR COMMISSION PROCESS

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1. Submit your commission order form
2. Ship your item to us (pick-up/shipping) or drop it off during any of our pop-up events
3. We'll contact you!
4. Agreement on design & downpayment process
5. Production
6. Delivery 

ACCEPTANCE OF ORDERS

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Commissions are accepted on a first come first served basis; though of course the ones we currently have onhand might be worked on in between while items are being shipped.

We have the right to decline any commission requests for any reasons. Sending a request does not guarantee you a slot for the commission since I have to check if the design is within my expertise. Just to avoid disappointments, ;)

PRICE & SHIPPING CHANGES

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Price is always changing, as demand goes up, so does cost. Shipping time of the items is also changing so we cannot always guarantee the time we can start the production. Though we promise to try to get your request out to you as quickly as possible.

 

Where are you located?

• We are located at Canduman, Mandaue City. Message us for drop off points :)

What are your shop hours?

• We are operating on Mondays to Fridays 11 AM to 5 PM. On Saturdays, we are open on 10 AM to 6PM. 

How long does it usually take for the order to be finished?

• All orders will be processed within 3-5 days if onhand but for items that are to be pre-ordered, it will take at least 7-10 business days. Please order early if you need an order by a certain date. If your order is finished, we do same-day delivery.

How much is my shipping for my order?

• Shipping is calculated based on weight, including packaging materials that are up to J&T shipping standards. We promise we do not make a profit off of shipping fees.

What is your store's exchange, refund, or return policy for online orders?

• Due to the small scale of our business and limited stock, all sales are final. We can not accept returns or exchanges for any reason.
• If your order is damaged, contact us within 7 business days of receiving it + provide a photo of the damaged item(s) as well as the packaging it arrived in and we can guide you through filing a claim or coming up with a solution
• We are not responsible for loss due to the postal service. Please reach out and we can guide you through the process for filing a claim.

What if my order was lost/never delivered/etc?

• Unfortunately, we do not have any control over packages once we drop them off at the courier. We highly suggest waiting a few business days after a delivery notification is received to see if the package turns up.

 Aftercare notes:

• it should be washed in cold water and on a gentle cycle; if you are worried about washing it on the washing machine, then hand washing it is an alternative
• If bleach is required for washing, a small amount of chlorine bleach can be used.Non-chlorine bleach is preferable
• Avoid tugging and always airdry
• Iron with the front facing down on a towel so the stitches don't get crushed. Press lightly

P.S. Avoid using hard brush to clean off any stain. Use your hands to gently rub it off.