Grooming Release Form

Grooming Release Form
We value your pet and want to ensure you that we will make every attempt to make your pet's grooming experience as safe and enjoyable as possible. During the grooming procedure, everyone's safety comes first, both the people and the animals.

By booking a grooming service with West Coast Canine, operated under Gunner Industries Pty Ltd, you agree to the following Terms and Conditions. These terms may be updated at any time, and it is your responsibility to review them periodically. Your continued use of our services constitutes acceptance of any changes.

You will only need to sign it once, and it will apply to all pets you book in for a service. Thank you very much!
Your Name

First NameLast Name
Phone Number
Please enter a valid phone number.Format: (000) 000-0000.
Email
example@example.com
Health & Safety
All dogs must be up-to-date with their C5 vaccinations, flea and intestinal worming treatments. Dogs showing signs of contagious illness, parasites, or that are in heat will not be accepted for grooming. You must inform us of any known health issues, behavioural concerns, or previous injuries, prior to your dog’s appointment. Dogs must be toileted prior to arrival to maintain salon hygiene.
Grooming Safety & Veterinary Care
While every effort is made to groom your dog safely, grooming tools can pose risks, particularly if your dog is anxious, matted, or reactive. You acknowledge and accept this inherent risk. In the unlikely event of an injury, West Coast Canine employees may administer basic first aid and, where necessary, transport your dog to a local vet. All veterinary costs are your responsibility. If your dog is found to be severely matted, our groomers may be required to clip the coat short. This decision is final and based on animal welfare. You may not refuse payment based on coat outcome.
Injured Dog Policy
Grooming involves the use of sharp tools near sensitive areas. While our team takes every precaution, minor nicks or skin irritation can occasionally occur—especially in dogs that are matted, elderly, or wriggly. West Coast Canine accepts no liability for pre-existing conditions or injuries that occur as a result of standard grooming procedures. If an injury does occur, West Coast Canine will notify you immediately. All veterinary expenses remain the responsibility of the pet owner or authorised agent.
Anxiety & Aggression
Dogs experiencing high anxiety or displaying aggression may not be suitable for grooming. Our team prioritises safety and may cease grooming at any time. In such cases, you are still liable for the full cost of the session. We encourage early and regular grooming visits to desensitise puppies and nervous dogs.
De-matting Policy
West Coast Canine does not offer de-matting services for dogs with severe matting due to the risk of injury and trauma. These dogs will receive a full clip instead. Our priority is always the wellbeing of the animal – humanity before vanity. Grooming staff have the right to stop a groom if it causes distress or pain to your dog. Additional fees will also be applicable if there is excess matting that causes the service to take longer than average. Fees start from $22.
Appointments, Cancellations & No-shows
Appointments must be either; changed, cancelled or rescheduled at least 48 hours in advance (two business days) to avoid fees. All appointment changes must be done through written communication by emailing westcoastcanine@protonmail.com or sending a text message. Social media can NOT be used to amend appointments. Late cancellations or no-shows will incur 100% of the original appointment fee. Dogs arriving more than 15 minutes late to their appointment will be treated as a no-show and charged the full appointment fee. Dogs not collected within 15 minutes of the agreed collection time will be charged a late fee of $1 per minute. No new appointments will be accepted until outstanding fees are paid.
Groomer Discretion & Refusal of Service
West Coast Canine reserves the right to refuse service at any time due to: Behavioural concerns, health or hygiene issues, harassment of staff, repeated late arrivals, no-shows or unpaid appointments.
Payment Terms
A $50 deposit is required to secure a booking. The remainder of the payment is due at the completion of the service via bank transfer or on the spot Square payment. We do not accept American Express, Diners Club, cheques, or money orders. Pricing may vary and additional fees may be applicable depending on coat condition, time required, and dog behaviour.
Occupational Health & Safety
In accordance with OHS requirements, West Coast Canine may cancel or reschedule appointments at short notice if conditions become unsafe for staff or animals (e.g., equipment failure, air quality, weather events, etc.). Only authorised staff may enter the grooming trailer. For safety reasons, clients are not permitted in the grooming area but may observe from the viewing window where available.
Privacy & Marketing
Your personal details are securely stored in accordance with the Privacy Act 1988 (Cth). We may contact you with marketing or promotions in accordance with the Spam Act 2003 (Cth). You may opt out at any time. We may take photographs or videos of your dog for promotional purposes. Please inform us if you do not wish for your pet to be featured.
Governing Law
These Terms & Conditions are governed by the laws of Western Australia. Any disputes arising will be subject to the jurisdiction of the courts of Western Australia.
I have reviewed this Service Contract for accuracy and understand the contents of this contract. I affirm that I am the rightful legal owner of the dog(s) for which services are being rendered. I authorize this contract to be valid approval for future grooming services, permitting us to accept verbal, telephone or email reservations for service without additional signed contracts or written authorization. I understand that pricing is subject to change. This agreement is valid for all pets that I currently own or will own in the future. I have read, and agreed to the above. I understand that checking this box constitutes a legal signature confirming that I acknowledge and agree to the above Terms of Acceptance. *
Should be Empty:

Grooming Release Form

Health & Safety

Grooming Safety & Veterinary Care

Injured Dog Policy

Anxiety & Aggression

De-matting Policy

Appointments, Cancellations & No-shows

Groomer Discretion & Refusal of Service

Payment Terms

Occupational Health & Safety

Privacy & Marketing

Governing Law