Minimum Order Value
To keep things running smoothly on our end, we have a Minimum Order Value of £300 for first orders, and £150 for any orders after that.
If you ever need help reaching the MOV, just drop us a message - we're happy to advise on best-sellers.
Payment Terms
Orders are processed on a Pro forma basis. Allorders will be sent once payment has cleared (unless we've agreed something different inwriting).
If you ever have payment questions, please reach out.
Returns & Issues
We take great care in preparing your order, but if anything arrives damaged or faulty, please let us know within 3 days so we can make itright
Unauthorised returns can't be accepted, but we'll always do our best to help find a good solution.
RRP Guidance
We'll share an RRP for each product to help keep things consistent, but you're free to set your own retail prices.
If you plan to discount items heavily, we'd appreciate a quick heads-up so we can manage overall brand alignment.
VAT Information
We are not VAT registered.
Made to Order
We work on a made to order basis.
For made-to-order items, please note that once production begins we can't cancel the order - but we'll always keep you updated onprogress.
Lead Times
Our usual lead time is 21-28 days, though this may be a little longer during busy periods.
If anything unexpected comes up that affects timing, we'll let you know as soon as possible.
Shipping & Delivery
We ship via Royal Mail tracked 48, and shipping costs are weight-based and quoted per order.
Once your parcel leaves our studio, it's in the hands of the courier - but we'll provide all tracking details so you can keep an eye on things.
Intellectual Property
All of our designs, photography, text and branding belong to Jess Berriman Ceramics.
You're very welcome to use our approved photos to promote the products you stock - just please don't edit or recreate them withoutasking.
Exclusivity
Exclusivity isn't automatic, but we're open to chatting about it!
Any exclusive agreements will be made in writing and may require certain order levels to be maintained.
Reselling & Third-Party Platforms
You're welcome to sell our products through your own store(s).
Selling on third-party platforms (like Amazon, Etsy, or eBay) is allowed with permission- just let us know what your plans are.
Reselling our products wholesale to other retailers isn't permitted.
Product Safety & Compliance
All products meet relevant safety and insurance requirements.
If you sell internationally, please be aware that local regulations can vary - retailers are responsible for ensuring compliance in their region.
International Orders
We accept international wholesale orders.
For international shipments, customs fees, duties, and taxes are the responsibility of the buyer.
Delivery times may vary depending on destination.