General Issue Form

1

Full Name On Order* This field is required.

First Name

Last Name

2

Email* This field is required.

example@example.com

3

Order Number* This field is required.

4

Purchase Type* This field is required.

In - Person Appointment

Tour Pop - Up

Online

Other Event

5

What is the issue you are experiencing? * This field is required.

6

Upload photos or videos if applicable

Drag and drop files here

Select files to upload

Max. file size: 10.6MB

7

Resolution Request* This field is required.Final outcome is determined by EASE after review.

Inspection & Assessment

Adjustment / cleanup

Remake (if approved)

I am seeking clarification only

Something else

8

Production Timeline Acknowledgment* This field is required.

I acknowledge that production timelines reset when new molds, changes, or remakes are requested.

9

Chargeback Warning* This field is required.

I understand that initiating a chargeback during an active resolution process may result in my case being closed pending third-party review.

10

Outcome Acknowledgment* This field is required.

I acknowledge that all resolutions (inspection, adjustment, remake) are determined solely by EASE and are not guaranteed.

11

Your Autograph, Please.* This field is required.