Digital Learning Help Request

Having trouble logging in to college systems? Found a problem with your college computer or just need some advice on how to submit your assignment on Teams? Just complete the form below and we will get back to you.

Our support desk is staffed Monday - Thursday 8.30am - 5.00pm and Friday 8.30am - 4.30pm. We respond to requests usually within 6 hours during working days.

What do you need help with?

Tell us about the problem you are having

Please make sure to tell us about what is not working. If an error is shown, please give us details of this too.

Which system are you having problems with?

Before you raise this ticket do make sure you have used your whole college email address as your username to try and login, such as studentid@student.buckscollegegroup.ac.uk and you made sure that your Caps Lock is not on your keyboard when typing your password.

Which Teams course (if any) is this a problem on?

When telling us about a computer please include the computer or laptop number which is normally on a sticker on the device. Do also tell us which room we can find the device in.

If the technology is not a computer, please do tell your teacher first as they may be able to fix it. If not do make sure to tell us what the device is, and which room it is in.

Your Name

First NameLast Name

What is your Student ID Number?

This number is printed on your ID card

Your E-mail

If are unable to access your college email account right now, please give your personal email address

Which month were you born in?

Which Campus are you based at?

Where are you accessing our services from at the moment?

Other

Digital Learning Help Request

Your Details