The following are the terms and conditions for booking your clients' stay at Alam Batu. Bookings are handled by the appropriate regional General Sales Agent or GSA. In North America, Alam Batu is represented by Subculture LLC which will be hereafter referred to as "Alam Batu GSA". What follows is a legally binding and enforceable contract between you (the travel seller) and the Alam Batu GSA.
Terms and Conditions
At Alam Batu GSA (General Sales Agent) we commit to all the services offered in any of our literature and promotional materials. The following terms and conditions form the basis of a contract with our customer and Alam Batu GSA. This is the customers’ commitment to our company, and our commitment to our customers.
Booking Application
All prices published on the website or printed in the brochure are meant as cash prices, respectively when money is wired via bank transfer. To receive confirmation of your bookings please follow the payment conditions of Section 4; we reserve the right to consider the contract cancelled (as per our cancellations conditions) if any payment is late.
Section 3: Inclusions and Exclusions
Inclusions and exclusions vary by package, please consult your latest invoice.
Section 4: Bookings and Payment Conditions
4.1 Deposit for individual and group bookings
To receive confirmation of an individual booking (1-2 pax) requires a deposit of US$ 800.00 per person and is required 10 days after receipt of invoice. For group bookings (3+ pax) a deposit of $5,000 of the invoice total is required 10 days after receipt of the invoice.
4.2 Payment of remaining balance applicable for group bookings
Beyond the booking deposit (see clause 4.1), 30% of the remaining balance is due no later than 365 days before the first day of the stay as stated on the invoice. The remaining balance is due 90 days prior to the first day of the stay as stated on the invoice. We reserve the right to consider the contract cancelled if the payment conditions are not upheld, Alam Batu GSA will then enforce our cancellation policy as set in clause 5.
4.3 Payment of remaining balance applicable for individual bookings
Beyond the booking deposit (see clause 4.1), the remaining balance for individual bookings is due no later than 90 days before the first day of your stay as stated on your invoice. We reserve the right to consider the contract cancelled if the payment conditions are not upheld, Alam Batu GSA will then enforce our cancellation policy as set in clause 5.
4.4 Short notice bookings
Bookings made within 90 days of the first date of the stay as quoted on the invoice require full payment within 10 days of the receipt of invoice.
4.5 Payment Details
Payments for deposit and down payments must be made by wire transfer or check to the Alam Batu GSA´ bank account as given with the confirmation and invoice. (the debitor bears ALL transaction / wire fees).
Section 5: Changes or Cancellations
5.1 General
If the retailer wishes to cancel or change a booking in any way, it must be done by registered post or electronic mail to the Alam Batu GSA where the original booking was placed at the address below.
Subculture LLC
PO Box 697
Troutdale, OR 97060
United States of America
The date that the Alam Batu GSA receives the announcement of change or cancellation to the booking will be the date used to determine which fees apply. On Saturdays, Sundays and public holidays the next working day will count.
5.2 Changes of individual bookings
Changes or cancellations for individuals in a group booking are subject to applicable cancellation fees, see clause 5.3. Changing of a booking start date is treated as a cancellation and a new booking and results in the applicable cancellations fees, see clause 5.3
5.3 Cancellation policy for individual bookings:
- Up to 181 days prior to first day of stay as noted on the invoice a US$ 300.00 cancellation fee per person applies.
- 180 to 121 days prior to first day of stay as noted on the invoice a US$ 800.00 cancellation fee per person applies.
- 120 to 60 days prior to first day of stay as noted on the invoice a 50% of the total indiviudal rate per person applies.
- 59 to 0 days prior to first day of stay as noted on the invoice a 100% of the total individual rate per person applies.
5.4 Cancellation policy for group bookings:
- Up to 181 days prior to first day of stay as noted on the invoice a cancellation fee of 50% of the initial deposit applies.
- 180 to 121 days prior to first day of stay as noted on the invoice a cancellation fee of 100% of the initial deposit applies.
- 120 to 60 days prior to first day of stay as noted on the invoice a 50% of the invoice total.
- 59 to 0 days prior to first day of stay as noted on the invoice a 100% of the invoice total.
5.5 Room allocation changes:
- Group bookings may reduce the total number of reserved rooms up to 6 months before the start date of the booking without penalty (FOC spaces may be impacted). The exception to this is bookings beginning or ending in the month of September, these must be adjusted before January 15 in the same year as the booking.
Trip Insurance
As the Alam Batu GSA we believe that your clients' safety and holiday enjoyment are very important. No credit or refund is granted for personal emergencies, medical conditions, airline misconnections, airline delays or other causes of force majeur. We recommend Tour Operators advise clients to underwrite the comprehensive travel insurance policy prior to visiting us. Please ensure that clients and all those accompanying them are covered for the full time of their visit against illness, injury, medical evacuation, death, loss of baggage and personal items during travel and while at Alam Batu, flight and accommodation cancellation and other travel contingencies.
Dive Insurance
Valid and international dive insurance is mandatory for all Alam Batu bookings with prepaid dive packages. A proof of the insurance has to be shown upon arrival at the resort.
Substitute Customer
If for any reason the customer cannot use their booking, the booking can be transferred to another person. The new customer will be subject to the contract conditions of the Alam Batu GSA. Passenger substitution is allowed up to 3 days prior to the first date of stay as noted not he invoice. The Alam Batu GSA takes no responsibility for changes to any bookings not made by the Alam Batu GSA on behalf of the guest (i.e. air tickets, hotel reservation etc.). A handling fee of US$ 300.00 per person applies.
Section 9: Changes to published material, changes to rates and transportation costs
9.1 Changes before conclusion of the contract
The Alam Batu GSA reserves the right to make alterations and changes to brochure information, service descriptions and prices in the brochures and price lists at any time before the time of booking. Should the necessity arise the Alam Batu GSA will inform the guest prior to entering of the contract. The date the contract is entered is the date that a booking fee is received by the Alam Batu GSA.
9.2 Price Changes
In rare circumstances it is possible that prices must be increased. The circumstances under which this may occur are the following:
- Increases in transportation costs (including fuel costs)
- Increases in state taxes and duties (i.e. airport taxes, landing fees, embarkation/disembarkation fees, sales taxes etc.)
- Currency fluctuations
The Alam Batu GSA reserves the right to raise the agreed price up to 31 days prior to departure.
9.3 Itinerary and transportation changes after booking and before departure
The Alam Batu GSA reserves the right to change the particular services if required due to unforeseen or unavoidable circumstances. The Alam Batu GSA will make every effort to offer equivalent alternatives of a comparable standard. The Alam Batu GSA will inform the customer of such changes at the earliest possible date and the effect they will have on price.
Section 10: Trip cancellation by the Alam Batu GSA
10.1 Cancellation for reasons caused by the customer
The Alam Batu GSA reserves the right to cancel a booking if actions on the customer or retailer´s part give justifiable cause to do so. In such instance the Alam Batu GSA will refund any payments already made. Further claims against the Alam Batu GSA will not be entertained.
10.2 Force Majeure and unpredictable acts of man
The Alam Batu GSA reserves the right to cancel a booking for reasons of Force Majeure (i.e. natural disasters, epidemics etc.) or unavoidable acts of man (i.e. war, riots, strikes etc.). In the event of this happening the Alam Batu GSA will advise you at the earliest possible date. No credit or refund is granted for personal emergencies, medical conditions, airline misconnections, airline delays or other causes of force majeur. We recommend Tour Operators advise clients to underwrite the comprehensive travel insurance policy prior to visiting us. Please ensure that clients and all those accompanying them are covered for the full time of their visit against illness, injury, medical evacuation, death, loss of baggage and personal items during travel and while at Alam Batu, flight and accommodation cancellation and other travel contingencies.
10.3 Trip cancellation by the Alam Batu GSA for other reasons
The Alam Batu GSA reserves the right to cancel a booking for other reasons that are unavoidable and will inform the wholesaler or customer at the earliest possible date.
Damages resulting from personal injury, illness or death
Damages resulting from illness, personal injuries or death which may be sustained by reason of, or while engaged on, any trip whether due to the ownership, maintenance, use, operation or control of any aircraft, helicopter, automobile, bicycle, boat, vehicle, hotel, common carrier or any other conveyance used in carrying out these trips. The Alam Batu GSA assumes no liability due to any cause whatsoever whether caused by failure or delay or other irregularity, acts or omissions occurring during a trip under which the means of transportation or other service provided thereby is offered or supplied by owners, operators or public carriers for and on behalf of the Alam Batu GSA.
The Alam Batu GSA shall not be responsible for any injury to person (whether or not resulting in death) or damage to property arising out of any act of war, insurrection, revolt or other civil uprising or military action occurring in the countries of origin, destination or passage. In case of a medical problem arising during the voyage, either on board or on shore, which results in costs for evacuation, use of aircraft or repatriation, the responsibility for payment of these costs belongs solely to the customer.
Loss or damage to personal belongings
The Alam Batu GSA does not take any responsibility for loss or damage to guest´s personal belongings that are due to Force Majeure causes (refer to Clause 10.2).
Disabilites
By forwarding of deposit, the undersigned certifies that the customer does not have any mental, physical or other condition or disability that would create a hazard for himself / herself or other passengers. The Alam Batu GSA reserves the right to cancel or withdraw any person's booking at any time.