6. Transport
Transport schedules, meeting points, and timings will be communicated in advance. It is your responsibility to arrive at the designated location on time. If you fail to do so and miss the scheduled transport, the group will not wait, we will assume you have made alternative arrangements. You may be required to make your own onward travel arrangements at your own expense.
We do not control, and accept no liability for, delays caused by traffic conditions, governmental or regulatory authorities, or other external factors beyond our control. Where delays do occur, we will notify you as soon as reasonably practicable; however, we shall not be liable for any inconvenience, loss, or disruption arising as a result.
You are required to board the allocated transport promptly when instructed. Failure to board at the specified time will be deemed confirmation that you have chosen not to travel on the arranged transport or have independently made alternative travel arrangements.
7. Travellers’ Own Vehicle Hire and Independent Transport Arrangements
If you choose to hire or use a private vehicle during the tour, this shall be for your personal use only and shall not replace, modify, or affect the transport arrangements provided as part of the tour. All tour transport will operate strictly in accordance with the scheduled programme and will continue regardless of any privately arranged vehicle hire.
We accept no responsibility or liability for any delays, disruptions, losses, or issues arising from the use of privately hired vehicles or independently arranged transport. Tour transport will not wait for, travel alongside, or coordinate with privately hired vehicles, and any alignment with the tour convoy cannot be guaranteed.
All health, safety, security, and duty-of-care measures provided as part of the tour apply exclusively to transport arranged by us. These responsibilities do not extend to privately hired vehicles or any independently arranged transport.
Where travellers make their own transport arrangements, there shall be no expectation that the tour operator will facilitate early hotel check-in or other accommodation-related arrangements. Travellers using private vehicles must wait for the official tour convoy to arrive at the destination before any hotel arrangements can be actioned. We may, at our discretion, assist where possible; however, this is provided without guarantee.
8. Booking and Payment Terms
To secure your place on the tour, an initial payment is required at the time of booking. No booking shall be deemed confirmed, and no availability shall be held, until payment has been received and formally acknowledged by us. Your booking will be registered only once you have received written confirmation that your payment has been successfully processed.
Following submission of your booking form, you will be issued with an invoice within a reasonable period. You must then make payment of either the remaining balance or the full tour cost, as specified on the invoice and by the stated due date.
In the event of cancellation after booking, cancellation charges may apply in accordance with the terms and conditions published on our website at:
www.muhammadiyah.tours
Any payment made after a reminder has been issued will be subject to an administration fee of £50.
9. Ziarats, Excursions & Activities
Certain excursions, including Ziarats (visits to holy sites), are included as part of the tour package. If you fail to attend or miss a scheduled Ziarat or excursion for any reason, no alternative visit, refund, or compensation will be provided.
Please note that participation in Ziarats and excursions may involve periods of walking, standing, and waiting, including time spent on the coach prior to disembarkation. By participating, you expressly acknowledge and accept these conditions.
Some Ziarats or excursions may require an entry, access, or permit fee, which is not included in the tour price and must be paid directly by the traveller.
Transport will be arranged only for group activities that are expressly advertised by us as included or as optional extras. Any entry fees, activity costs, permits, or related expenses remain the sole responsibility of the traveller. All advertised optional activities are subject to availability and may be amended or cancelled at short notice.
Where you choose to participate in non-advertised or additional activities or excursions, additional charges will apply for any ad hoc transport, administration, or logistical arrangements required. Such arrangements are made strictly on a discretionary basis and cannot be guaranteed.
We reserve the right to determine the type, size, and specification of vehicles used for the purposes of this tour. For the duration of the tour, all organised travel will be conducted exclusively by coach.
10. Packages
Please note that no reductions, refunds, or partial refunds will be provided where you choose not to use any part of the fixed package facilities, services, or inclusions, or where you shorten or otherwise reduce the length of your stay. In exceptional circumstances, a review may be undertaken at our sole discretion; however, this does not guarantee any adjustment or refund.
Where you participate in any aspect of the tour, including but not limited to internal or external gatherings, prayer congregations, lectures, or naseehah, the full package price shall remain payable, regardless of the level, duration, or extent of your participation.
Any refunds, where applicable, are considered strictly at our discretion and are subject to the Refund and Cancellation Terms set out in our General Terms & Conditions, which are published on our website at:
www.muhammadiyah.tours
11. Flight Booking Confirmation
You must provide a copy of the flight booking confirmation documents for all travellers in your booking before your place on the tour can be confirmed. Without receipt of these details, your booking cannot be secured or finalised.
12. Accessibility, Medical Conditions & Special Assistance
Where you arrange your own flights, it is your responsibility to notify the airline directly of any requirements for special assistance. Please note that we cannot guarantee the availability, reliability, or standard of special assistance services provided by airlines, airports, coach operators, train companies, ferry services, or other third-party transport providers.
Please be aware that some locations visited during the tour may have limited or restricted wheelchair access. While we will make reasonable efforts to accommodate declared accessibility needs, full or unrestricted access cannot be guaranteed at all sites.
The use of electric scooters, mobility scooters, wheelchairs, or similar powered or non-powered mobility devices is subject to local regulations, site restrictions, transport limitations, and health and safety considerations. Such devices may not be permitted on coaches, within certain hotels, at religious sites, or at excursion locations. We do not guarantee the suitability, storage, charging facilities, or transport of any mobility devices at any stage of the tour.
Where a mobility device cannot be accommodated within the standard vehicles provided by our transport suppliers, it shall be your sole responsibility to arrange and fund alternative transport suitable for your needs. In such circumstances, tour transport will continue to operate as scheduled and will not be delayed, altered, or adapted to accommodate individual mobility devices.
You are required to declare at the time of booking any medical conditions (physical or mental), accessibility requirements, or use of mobility aids or scooters that may affect your participation in the tour or the arrangements provided. Failure to declare such information may result in our inability to accommodate your needs, and we accept no liability arising from non-disclosure.
Where you require personal assistance or the support of a carer, it is your responsibility to ensure that your carer travels with you and is suitably capable, equipped, and available to support you throughout the tour, including during transport, accommodation, and activities.
The tour operator, its agents, representatives, and other tour participants accept no responsibility or liability for any medical, health-related, care-related, supervision, or mobility-assistance matters.
You must also ensure that you have appropriate and adequate medical and travel insurance in place for the duration of the tour, particularly where you have pre-existing medical conditions, accessibility requirements, or specific healthcare needs.
13. Insurance
It is the traveller’s sole responsibility to ensure that they hold adequate and appropriate travel insurance for the full duration of the tour. We do not provide travel insurance.
Travellers with medical conditions, accessibility requirements, or specific needs must ensure that their insurance policy includes suitable and specialised cover, including cover for any pre-existing medical conditions, mobility requirements, or other circumstances that may affect their travel, participation in the tour, or return journey.
Failure to obtain appropriate insurance is undertaken entirely at the traveller’s own risk, and we accept no responsibility or liability for any loss, expense, or consequence arising from inadequate or absent insurance cover.
14. Children and Mehram Requirements
Any person under the age of 18 must be accompanied by a responsible adult at all times for the full duration of the tour.
It is our policy that female travellers must be accompanied by a Mehram, defined as a male guardian, unmarriageable kin, or otherwise religiously prohibited male relative. Any exception to this requirement will be considered only under strict conditions and must be discussed with us in advance of booking. No exception shall be assumed unless expressly agreed in writing.
For the purposes of this policy, a Mehram must be at least 16 years of age at the time of travel.
15. Visas
It is your responsibility to ensure you have the correct visa. Should you be travelling from western countries, we would recommend the visa waiver if you are eligible. Otherwise, you can apply for a Tourist Visa.