To reduce confusion and misunderstanding between our dedicated team and loyal clients, we have adopted the following financial policies. If you have any questions regarding these policies, please contact our Office Manager at Accounting@decilloequine.com. We can only provide the best team, state-of-the-art equipment, medication, and care by being paid at the time services are rendered. While circumstances arise from time to time, payment in full is expected at discharge and when the appointment is complete. Payment Options
1. Payment is required at time of service:
Full payment is due at the time of service. De Cillo Equine Clinic does not provide payment plans. For your convenience we accept cash, checks, credit cards (i.e.; VISA, Mastercard, Discover and American Express), and Venmo (Venmo is not the same as cash and receives a surcharge To cover the cost of processing a credit or charge card transaction, credit card payments will include a processing surcharge in an amount not to exceed the cost of processing the charge (charges vary by clients' credit providers, but most are 3.5% Surcharges do not apply to cash, debit cards, or checks.
De Cillo Equine Clinic requires a valid credit or debit card to be kept on file for all accounts. After 14 days with no payment on balances, De Cillo Equine Clinic reserves the right to charge said card for balances with fees accrued for any declined payments.
2. Returned Checks
If your check is returned, a $35 fee will be issued for returned checks. Following 2 returned checks from the same client, checks will no longer be permitted from said client.
3. Deposits for Treatment
Deposits ($300-$500 for regular urgent care or $1,000+ for specialty procedures/etc.), may be required for same-day urgent or emergent services, as well as new account appointment booking. We require purchases of medication and Routine Vaccinations, Coggins, and Health Certificates be paid in advance.
IF YOU NEED FINANCING OPTIONS:
CareCredit and Scratchpay offer clients financing options. De Cillo Equine Clinic accepts both lenders. Both are subject to surcharges based on financing options (please refer to CareCredit or Scratchpay for details).
Clients that have insurance must pay at time of service and submit the invoices to their provider for reimbursement. De Cillo Equine Clinic does not extend payment terms on insured animals.
4. Interest Charge on Late Payments
Any account balance over 15 days past due will be assessed a 10% Interest Fee. The fee is calculated at 10% of total balance due including fees and interest. Any account that is over 15 days with no minimum payment will incur interest at a rate of 10% annually.
De Cillo Equine Clinic reserves the right to refuse service to any client who has an overdue account.