1. SCOPE OF SERVICES
Hassle-Free Services provides non-medical convenience and companion services based on the client’s selected service and availability. Services may include companionship and conversation, recreational activities, grocery and pharmacy pickup, post-office and shipping errands, laundry pickup/drop-off, delivery services, light cleaning, and other approved non-medical errands.
Services are limited to the specific services requested and accepted by Hassle-Free Services. Additional services may require additional fees and approval.
2. SERVICE LIMITATIONS
Hassle-Free Services provides non-medical, non-personal-care services only. Hassle-Free Services and its workers do not provide medical, nursing, home-health, or hands-on personal-care services.
Services do not include bathing, dressing, toileting, feeding assistance, lifting or transferring a client, medication administration, injections, wound care, medical assessments, or other medical or nursing services.
If a client requires emergency medical assistance, emergency services should be contacted. Hassle-Free Services is not a substitute for emergency, medical, nursing, or licensed home-care services.
3. FEES & PAYMENT
Fees for services are based on the service selected, duration of service, and any additional approved charges. The client agrees to pay the amount shown at the time of booking or otherwise agreed upon before services are provided.
Any purchases made on behalf of the client, including groceries, pharmacy items, postage, laundry charges, or other requested items, are separate from the service fee unless specifically stated otherwise.
Additional time or services requested by the client may result in additional charges. Hassle-Free Services will obtain the client’s approval before performing services that result in additional service charges whenever reasonably possible.
4. CANCELLATIONS & RESCHEDULING
Clients should provide at least 24 hours’ notice when canceling or rescheduling a scheduled service.
Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee. If a worker has already arrived at the service location or has begun performing the requested service, the client may be responsible for all or part of the scheduled service fee.
Hassle-Free Services reserves the right to cancel or reschedule a service due to emergencies, unsafe conditions, severe weather, staff availability, or other circumstances that may prevent the service from being performed safely.
5. CLIENT PURCHASES, ERRANDS & RECEIPTS
When Hassle-Free Services is asked to purchase or pick up items on behalf of a client, the client is responsible for the cost of all requested items in addition to applicable service fees.
The client must provide sufficient funds or an approved method of payment for authorized purchases. Hassle-Free Services workers are not authorized to make purchases beyond the amount or items approved by the client without obtaining additional authorization.
Receipts will be provided or made available to the client for purchases made on the client’s behalf. Any unused cash belonging to the client must be returned to the client along with the receipt.
Hassle-Free Services and its workers will not use a client’s debit card, credit card, PIN, banking information, or other financial account information unless the company has established a separate written authorization procedure permitting that specific transaction.
6. CLIENT PROPERTY & PERSONAL BELONGINGS
Hassle-Free Services and its workers will use reasonable care when handling a client’s property, belongings, packages, groceries, laundry, or other items while performing approved services.
Clients are responsible for informing Hassle-Free Services in advance of any fragile, valuable, damaged, or special-care items that a worker may handle or encounter.
Hassle-Free Services is not responsible for pre-existing damage, normal wear and tear, manufacturer defects, or damage resulting from inaccurate or incomplete instructions provided by the client.
Any loss, damage, or other incident involving a client’s property should be reported to Hassle-Free Services as soon as reasonably possible.
7. CLIENT ACCESS & SAFETY
Hassle-Free Services must be provided with safe and reasonable access to the location where services will be performed.
The client is responsible for informing Hassle-Free Services of any known hazards, unsafe conditions, aggressive animals, building restrictions, access requirements, or other circumstances that could affect the safe performance of services.
Hassle-Free Services and its workers reserve the right to refuse, stop, or leave a service if conditions are unsafe or if continuing the service could reasonably place the client, worker, or another person at risk.
8. TRANSPORTATION & DELIVERY
Hassle-Free Services may provide pickup, drop-off, delivery, and errand transportation of approved items as requested by the client.
Hassle-Free Services does not provide transportation of clients or passengers unless such transportation has been specifically approved and arranged by the company.
Clients are responsible for providing accurate pickup and delivery addresses, contact information, instructions, and any information necessary to complete the requested service.
Hassle-Free Services is not responsible for delays caused by traffic, severe weather, road closures, store or pharmacy delays, incorrect information provided by the client, or other circumstances reasonably outside of its control.
9. CONFIDENTIALITY & CLIENT PRIVACY
Hassle-Free Services will make reasonable efforts to protect the privacy of clients and any personal information obtained while providing services.
Client information, including addresses, telephone numbers, schedules, access information, and other personal details, will only be used as reasonably necessary to provide or coordinate requested services.
Hassle-Free Services and its workers will not intentionally disclose a client’s private information to unauthorized persons except when required by law, necessary to address an emergency or safety concern, or authorized by the client.
10. CLIENT RESPONSIBILITIES
The client agrees to provide accurate and complete information necessary for Hassle-Free Services to perform the requested services safely and properly.
The client is responsible for providing clear instructions, correct addresses, access information, contact information, and any other details reasonably necessary to complete the requested service.
The client agrees to treat Hassle-Free Services workers respectfully and to provide a safe environment while services are being performed. Harassment, threats, discrimination, abusive behavior, or unsafe conduct toward a worker may result in the immediate termination of the service.
The client must promptly notify Hassle-Free Services of any changes that may affect a scheduled service, including changes to the location, requested tasks, access arrangements, or known safety concerns.
11. WORKER ASSIGNMENT & PROFESSIONAL CONDUCT
Hassle-Free Services reserves the right to assign, change, or substitute workers based on availability, scheduling needs, the type of service requested, or other business needs.
Clients may request a preferred worker; however, Hassle-Free Services cannot guarantee that a particular worker will always be available.
Workers are expected to conduct themselves professionally, respectfully, and appropriately while providing services. Clients should report any concerns regarding a worker’s conduct or performance directly to Hassle-Free Services.
All service arrangements, scheduling, changes, complaints, and payment matters should be handled directly through Hassle-Free Services rather than privately with an individual worker.
12. LIMITATION OF LIABILITY
Hassle-Free Services will use reasonable care when providing all approved services. However, Hassle-Free Services cannot guarantee outcomes that depend on circumstances outside of its reasonable control.
To the extent permitted by law, Hassle-Free Services will not be responsible for indirect, incidental, or consequential losses arising from delays, third-party actions, inaccurate information provided by the client, or circumstances reasonably outside of the company’s control.
Nothing in this agreement is intended to limit any rights or protections that cannot legally be waived under applicable law.
13. COMPLAINTS & SERVICE CONCERNS
Clients are encouraged to report any concerns regarding services as soon as reasonably possible so that Hassle-Free Services has an opportunity to review and address the matter.
Complaints or concerns regarding a worker, service quality, missing or damaged property, billing, or other service-related matters should be reported directly to Hassle-Free Services.
Hassle-Free Services will make reasonable efforts to investigate concerns and work with the client toward an appropriate resolution when possible.
Reporting a concern does not automatically guarantee a refund, credit, or other compensation. Any refund, credit, or adjustment will be determined based on the circumstances and applicable company policies.
14. TERMINATION OF SERVICES
Hassle-Free Services or the client may discontinue services at any time, subject to any applicable cancellation fees or outstanding balances.
Hassle-Free Services reserves the right to immediately refuse, suspend, or terminate services when there are unsafe conditions, abusive or threatening behavior, harassment, nonpayment, repeated violations of company policies, illegal activity, or other circumstances that make continuing the service unreasonable or unsafe.
The client remains responsible for payment for services already performed and for authorized expenses incurred before termination.
Termination of services does not eliminate any obligations that arose before the service relationship ended.
15. EMERGENCIES & EMERGENCY CONTACTS
Hassle-Free Services provides non-medical services and is not an emergency response, medical, nursing, or home-health provider.
If a worker reasonably believes that a client is experiencing a medical emergency or that there is an immediate threat to the health or safety of the client or another person, the worker may contact 911 or other appropriate emergency services.
When reasonably necessary, Hassle-Free Services may also contact the emergency contact provided by the client.
The client is responsible for providing accurate and current emergency contact information and notifying Hassle-Free Services if that information changes.
Hassle-Free Services workers will not provide medical treatment, administer medication, or perform medical procedures while waiting for emergency assistance.
16. MEDICATION PICKUP & PHARMACY ERRANDS
Hassle-Free Services may pick up and deliver prescription medications or other pharmacy items at the client’s request when permitted by the pharmacy and applicable law.
The client is responsible for providing all information, identification, payment, authorization, or other documentation required by the pharmacy for the release of the medication.
Hassle-Free Services and its workers do not administer medications, determine dosages, organize medications, provide medical advice, or make decisions regarding a client’s medication.
Workers will deliver medications in the condition in which they are received from the pharmacy and will not open, alter, or repackage prescription medications.
If a pharmacy refuses to release a medication or requires additional authorization from the client, Hassle-Free Services cannot guarantee completion of the pickup.
17. GROCERY SHOPPING & OTHER PURCHASES
Hassle-Free Services may shop for and deliver groceries, household supplies, personal-care products, and other approved items requested by the client.
The client is responsible for providing an accurate shopping list and any necessary information regarding preferred brands, sizes, quantities, or acceptable substitutions.
If a requested item is unavailable, Hassle-Free Services will make reasonable efforts to contact the client before making a substitution. Workers should not make significant substitutions or purchases beyond the client’s approved amount without authorization.
The cost of all purchased items is separate from the applicable service fee. Receipts will be provided or made available to the client.
Hassle-Free Services is not responsible for product defects, recalls, manufacturer issues, or the quality of sealed or packaged products purchased from third-party stores.
18. LAUNDRY PICKUP & DROP-OFF
Hassle-Free Services may pick up and deliver a client’s laundry to and from an approved laundromat, dry cleaner, or other laundry service provider.
The client is responsible for informing Hassle-Free Services of any special washing, drying, dry-cleaning, fabric-care, or handling instructions before the laundry is picked up.
Laundry and dry-cleaning charges are separate from Hassle-Free Services’ service fee unless otherwise stated.
Hassle-Free Services is not responsible for shrinking, color bleeding, lost buttons, damage caused by washing or drying, or other issues resulting from the services performed by a third-party laundromat or dry cleaner. However, Hassle-Free Services will use reasonable care while transporting and handling the client’s laundry.
Clients should not place cash, jewelry, identification, medication, or other valuable or sensitive items inside clothing or laundry bags.
19. LIGHT HOUSEKEEPING & CLEANING SERVICES
Hassle-Free Services may provide light housekeeping and cleaning services as requested and agreed upon with the client.
Services may include general cleaning tasks such as sweeping, mopping, vacuuming, dusting, wiping surfaces, cleaning kitchens and bathrooms, taking out household trash, and other approved light-cleaning tasks.
The client is responsible for informing Hassle-Free Services of any delicate surfaces, valuable items, damaged property, special cleaning requirements, allergies or sensitivities, or areas that should not be cleaned.
Hassle-Free Services workers will not perform tasks that present an unreasonable safety risk, including moving excessively heavy furniture, climbing unsafe ladders, handling hazardous materials, cleaning human or animal waste requiring specialized biohazard procedures, or performing work requiring a licensed professional.
Any additional cleaning tasks or additional time beyond the originally scheduled service may result in additional charges, which should be approved by the client whenever reasonably possible.
20. COMPANION & SOCIAL SUPPORT SERVICES
Hassle-Free Services may provide non-medical companionship and social support to clients, including conversation, reading, playing games, accompanying the client during approved activities, and providing general social interaction.
Companion services are strictly non-medical and non-personal-care services. Workers do not provide bathing, dressing, toileting, feeding assistance, lifting or transferring, medication administration, medical monitoring, or other hands-on personal-care or healthcare services.
Workers may provide reasonable assistance with approved errands and everyday activities that fall within the services offered by Hassle-Free Services, but they are not substitutes for home-health aides, personal-care aides, nurses, or other licensed healthcare professionals.
If a client’s needs exceed the services Hassle-Free Services is authorized or able to provide safely, the company may decline or discontinue that particular service and recommend that the client contact an appropriate licensed provider.
21. APPOINTMENTS, WAITING & ACCOMPANIMENT
Hassle-Free Services may accompany a client to approved appointments, activities, shopping trips, or other agreed-upon destinations when arranged in advance.
Companionship during an appointment is non-medical. Workers may wait with the client, provide general companionship, and assist with ordinary non-medical tasks, but they will not participate in medical decision-making, communicate with healthcare providers on the client’s behalf regarding medical decisions, or provide medical or personal-care services.
The client is responsible for informing Hassle-Free Services of the expected length of the appointment. If the appointment or activity extends beyond the scheduled service time, additional service charges may apply.
Hassle-Free Services cannot guarantee appointment times, waiting times, or delays caused by medical offices, businesses, transportation providers, traffic, or other circumstances outside the company’s control.
Hassle-Free Services is not responsible for physically transporting the client unless transportation was separately approved/arrange
22. KEYS, ACCESS CODES & CLIENT HOME ACCESS
Hassle-Free Services may be provided with keys, access codes, building entry information, or other means of access when necessary to perform an approved service.
Clients are responsible for providing accurate access instructions and for ensuring that Hassle-Free Services is authorized to enter the residence, building, or other service location.
Any keys, access codes, or entry information provided to Hassle-Free Services will be used only as reasonably necessary to perform the authorized service and should not be shared with unauthorized persons.
Hassle-Free Services is not responsible for delays, additional time, or inability to complete a service caused by incorrect keys, changed locks, inactive access codes, building restrictions, doorman requirements, or other access issues outside the company’s reasonable control.
If a worker cannot safely or legally gain access to the service location, the service may be delayed, rescheduled, or canceled, and applicable service or cancellation charges may still apply.
23. SERVICE AUTHORIZATION & CLIENT CONSENT
The client authorizes Hassle-Free Services and its assigned workers to perform only the services specifically requested and agreed upon by the client.
Workers are not authorized to perform additional services, make significant purchases, enter unauthorized areas, or make decisions on behalf of the client unless the client has provided appropriate authorization.
The client may modify or withdraw authorization for a service by notifying Hassle-Free Services. Changes requested after a worker has been dispatched or after service has begun may result in additional charges or may require the service to be rescheduled.
By requesting, scheduling, or accepting services, the client acknowledges that they have provided accurate information and have authorized Hassle-Free Services to perform the agreed-upon services subject to the terms of this agreement.
24. CLIENT FUNDS & CASH HANDLING
When a client provides cash to Hassle-Free Services or one of its workers for an authorized purchase, errand, or other approved expense, the amount received should be documented when reasonably practical.
Client funds will only be used for the specific purchase or expense authorized by the client. Workers may not borrow, keep, or use client funds for personal purposes.
Receipts or other available proof of purchase will be provided to the client, and any remaining client funds will be returned after completion of the authorized transaction.
Hassle-Free Services workers are not authorized to withdraw money from a client’s bank account, use a client’s ATM card or PIN, cash checks on behalf of a client, or conduct other banking transactions unless Hassle-Free Services has established a separate written procedure that expressly permits the specific transaction.
Any discrepancy involving client funds should be reported to Hassle-Free Services as soon as reasonably possible so that the matter can be reviewed.
25. CLIENT CREDIT/DEBIT CARDS & FINANCIAL INFORMATION
Hassle-Free Services workers should not take possession of, retain, photograph, copy, or store a client’s credit card, debit card, PIN, online banking password, or other sensitive financial credentials unless specifically authorized under a separate company-approved procedure.
Clients should not provide workers with PIN numbers, online banking passwords, or other confidential financial login information.
When payment for an authorized purchase is required, the client should use an approved payment method established by Hassle-Free Services whenever reasonably possible.
Hassle-Free Services will not request that a client provide banking passwords or other financial account login credentials to a worker.
Any suspected loss, unauthorized use, or disclosure of a client’s financial information should be reported to Hassle-Free Services immediately.
26. GIFTS, TIPS & PERSONAL TRANSACTIONS
Hassle-Free Services workers may accept reasonable voluntary tips or small tokens of appreciation from clients; however, clients are never required or expected to provide a tip or gift in order to receive services.
Workers may not request or solicit personal gifts, loans, money, property, or other financial benefits from a client.
Workers may not borrow money or property from a client, lend money to a client, purchase a client’s property for personal benefit, or enter into private financial arrangements with a client while providing services through Hassle-Free Services.
Clients should report any request for money, loans, gifts, or other inappropriate financial transactions directly to Hassle-Free Services.
Any tip voluntarily provided by a client is separate from the client’s required service fees and other charges.
27. PROFESSIONAL BOUNDARIES & CLIENT RELATIONSHIPS
Hassle-Free Services workers are expected to maintain appropriate professional boundaries with clients at all times.
Workers may be friendly, compassionate, and supportive; however, the relationship between the worker and client remains a professional service relationship.
Workers may not enter into personal financial arrangements with clients, accept responsibility for managing a client’s finances, become a signer or joint owner on a client’s financial account, or accept appointment as a client’s power of attorney, healthcare proxy, executor, or other legal representative through their work with Hassle-Free Services.
Workers should not accept possession of a client’s valuable property for safekeeping except when temporary possession is reasonably necessary to perform an authorized service.
Clients and workers should direct requests for additional services, changes in duties, scheduling arrangements, or payment matters through Hassle-Free Services.
28. CONFIDENTIALITY & CLIENT PRIVACY
Hassle-Free Services and its workers will make reasonable efforts to respect and protect the privacy of clients and information obtained while providing services.
Workers should only access, use, or share client information when reasonably necessary to perform an authorized service, communicate with Hassle-Free Services, or when disclosure is required or permitted by law.
Client information, including addresses, access information, financial information, personal documents, photographs, and other private information, should not be shared with unauthorized persons.
Workers may not photograph, record, or post information, images, or videos concerning a client, the client’s home, belongings, documents, or activities on social media or elsewhere without appropriate authorization.
Any suspected loss, unauthorized access, or disclosure of client information should be reported to Hassle-Free Services immediately.
29. GOVERNING LAW & AGREEMENT CHANGES
This agreement shall be governed by and interpreted in accordance with the laws of the State of New York.
Hassle-Free Services may update or modify its policies, procedures, service offerings, or terms when reasonably necessary. Clients will be informed of material changes when appropriate.
Any modification specifically affecting an already scheduled service should be communicated to the client when reasonably possible.
If any provision of this agreement is found to be invalid or unenforceable, the remaining provisions shall remain in effect to the extent permitted by law.
30. CLIENT ACKNOWLEDGMENT & AGREEMENT
By signing below, the client acknowledges that they have read, understood, and agree to the terms and conditions contained in this Client Service Agreement.
The client acknowledges that Hassle-Free Services provides non-medical assistance, errand, companionship, light housekeeping, and other approved convenience services and is not a medical, nursing, home-health, or personal-care provider.
The client confirms that the information provided to Hassle-Free Services is accurate to the best of their knowledge and agrees to notify Hassle-Free Services of any information or changes that may reasonably affect the safe and proper performance of services.
The client understands that services are subject to worker availability, scheduling, applicable fees, service limitations, and the policies contained in this agreement.
By signing electronically or by hand, the client agrees that their signature represents their acceptance of this agreement.