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Workflow Audit Request

Workflow Audit Request

This form takes about 6–8 minutes to complete. Share details about one workflow that’s slowing your team down—if you’re not sure how to answer a question, just write “N/A.” We review requests weekly and accept a limited number to keep quality high. If selected, you’ll receive a workflow overview, recommended steps, and potential tools to use within 48 hours.
21Questions
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  • 5
    Please Select
    • Please Select
    • Solo
    • 2-5
    • 6-10
    • 11-50
    • 51-100
    • 100+
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  • 6
    Please Select
    • Please Select
    • Lead follow-up & sales pipeline
    • Client onboarding
    • Client delivery / project management
    • Customer support / inbox management
    • Proposals, contracts & approvals
    • Reporting & performance tracking
    • Invoicing, billing & payments
    • Content / marketing workflow
    • Internal operations (SOPs, handoffs, admin)
    • Other
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  • 7
    Example: “Lead follow-up for new inquiries coming from our website and LinkedIn so we respond faster and book more calls.”
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  • 8
    Example: “1) Lead submits form/DMs us 2) We check inbox 3) We reply manually 4) We qualify them 5) We send booking link 6) We follow up if they don’t book 7) We update our spreadsheet/CRM.”
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  • 9
    “Website form (Squarespace), LinkedIn messages, Gmail, Google Sheets to track leads, Calendly for booking, Slack to notify the team.”
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  • 10
    Example: “Copy/pasting lead info into a spreadsheet, sending the same follow-up messages, manually reminding ourselves to follow up, updating lead status.”
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  • 11
    Example: “VA checks inbox and logs leads, Abby replies to qualified leads, Lisa handles sales calls, VA sends follow-ups if no response.”
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  • 12
    Example: “Website contact form submissions go to email; LinkedIn leads message us directly; referrals come via email introduction.”
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  • 13
    Example: “Is this lead a fit? Which service are they asking for? Who should respond? Do we send a booking link now or ask qualifying questions first?”
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  • 14
    Example: “Yes—sometimes we wait for Abby/Lisa to confirm if a lead is a fit before sending pricing details or a booking link.”
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  • 15
    Example: “Leads sit in the inbox too long, no clear owner, we forget to follow up, LinkedIn messages get buried, tracking is inconsistent.”
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  • 16
    Example: “If someone asks for pricing immediately, we reply manually. If a lead is urgent, we message the team in Slack. If someone books without qualifying, we handle it on the call.”
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  • 17
    Example: “A booked discovery call (or a clear ‘not a fit’ outcome) with the lead logged and status updated.”
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  • 18
    Example: “Response time under 1 business day, % of leads contacted, % booked calls, and making sure every lead has a status (new/contacted/booked/not fit).”
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  • 19
    Example: “Auto-capture leads into a CRM, auto-assign an owner, send an instant confirmation email, trigger follow-up reminders, move lead stages automatically.”
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  • 20
    Example: “Daily—usually 3–10 new inquiries per week, plus ongoing follow-ups.”
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  • 21
    Example: “Logging a lead: 2 minutes. First reply: 5–10 minutes. Qualifying: 5 minutes. Follow-up messages: 3 minutes each. Updating tracker: 2 minutes.”
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