Family Support Specialist - Job Application

Family Support Specialist - Job Application

Temporary - Education Advocacy for Families Program at Futures Unwalled
Job Description
Position Title: Family Support Specialist

Organization: Futures Unwalled (501(c)(3))

Status: Part-Time - Temporary

Location: Hybrid – virtual & in-person meetings in Orange County, CA

Reports To: Executive Director

Phone: 714-253-4060

Website: www.futuresunwalled.org
About Futures Unwalled
Futures Unwalled is a family-centered nonprofit dedicated to advancing educational equity and access for underrepresented families. We support parents of children with disabilities and learning differences by providing IEP advocacy, resource navigation, workshops, and direct support to ensure children receive the services they are legally entitled to and deserve. We believe every child should be supported to reach their full potential, and every family should be empowered to advocate for them.
Position Summary
The Family Support Specialist provides direct support to parents and caregivers navigating special education and related systems. Responsibilities include conducting client intakes, providing resource navigation, supporting families through the IEP/504 process, attending meetings (virtual or in-person), assisting with school communication, and helping families understand their rights and available services. This role requires strong communication, cultural humility, and the ability to work with families experiencing high levels of stress or systemic barriers.
Key Responsibilities
- Conduct intake assessments with families to identify needs and priorities.
- Support parents in understanding special education, IEPs, 504 Plans, and related processes.
- Attend IEP/504 meetings with families as an advocate/support person (virtual or in-person).
- Provide warm referrals to community, mental health, educational, and social service resources.
- Assist families with paperwork, letters, requests for evaluation, and follow-up communication with schools.
- Maintain accurate documentation and case notes in the organization’s CRM system.
- Participate in team meetings, supervision, and ongoing training opportunities.
- Maintain strict confidentiality and adhere to ethical boundaries at all times.
- Engage professionally with schools, agencies, and partners representing Futures Unwalled.
- Support outreach, workshops, events, and other program activities as needed.
Preferred Qualifications
- Lived or family experience with disabilities, special education, or IEP advocacy.
- Experience in case management, parent coaching, education advocacy, or social work.
- Experience completing documentation or progress notes.
- Public speaking or facilitation skills for workshops.
- Bilingual Spanish-English strongly preferred
Applicant Information
Name

First NameLast Name
Address

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Phone Number
Please enter a valid phone number.Format: (000) 000-0000.
Email
example@example.com
Position & Availability

This position is expected to range from February to April 2026 for a span of 8 weeks.
Available Start Date

MonthDayYear
Date
Available for full durationAvailable for part of the duration
If you selected partial availability, please explain:
How many hours per week are you available and able to commit for this position?
Client intake or case coordinationScheduling appointments or meetingsCommunicating with families or caregiversData entry or maintaining recordsWorking with confidential or sensitive informationEducation or school systemsSpecial education, IEPs, or 504 plansCommunity-based or nonprofit work
Briefly describe your relevant work or volunteer experience:
Languages spoken other than English:
Please state fluency levels for languages spoken:
YesNo
If yes, please briefly explain:
Preparing basic letters or emails using templatesGathering school or service recordsOrganizing materials for IEP or 504 meetingsFollowing step-by-step instructionsCommunicating next steps clearly to families
A parent is feeling overwhelmed and unsure of how to complete school paperwork related to their child's support services. How would you approach helping them?
VerySomewhatA littleNot at all
YesNo
YesNo
YesNo
Work experience
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Family Support Specialist - Job Application

Job Description

About Futures Unwalled

Position Summary

Key Responsibilities

Preferred Qualifications

Applicant Information

Position & Availability

Work experience

References

Acknowledgement & Signature