Preferred Vendor Assessment

1
PositionThis survey should be filled out by a manager who works on-site more than 4 days a week
Your company / store position
2
Name
First Name
Last Name
3
Business Email
example@example.com
4
Name of Company / Franchise / Shop
5
Address
Street Address
Street Address Line 2
City
State / Province
Postal / Zip Code
Please Select
Please Select
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
The Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Cook Islands
Costa Rica
Cote d'Ivoire
Croatia
Cuba
Curaçao
Cyprus
Czech Republic
Democratic Republic of the Congo
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Polynesia
Gabon
The Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
North Korea
South Korea
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Nagorno-Karabakh
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Turkish Republic of Northern Cyprus
Northern Mariana
Norway
Oman
Pakistan
Palau
Palestine
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Republic of the Congo
Romania
Russia
Rwanda
Saint Barthelemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
Somaliland
South Africa
South Ossetia
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Svalbard
eSwatini
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Transnistria Pridnestrovie
Trinidad and Tobago
Tristan da Cunha
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Vanuatu
Vatican City
Venezuela
Vietnam
British Virgin Islands
Isle of Man
US Virgin Islands
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe
Other
Country
6
Phone Number
Please enter a valid phone number.
7
Please rate the overall quality of service you provide.Please rate on a scale from 1-10, with 10 being the best choice.
8
Is work typically completed within the promised timeframe?
YESNO
9
Do you (the vendor) correctly diagnose and fully resolve the majority of customer issues without unnecessary work or repeat visits?
YESNO
10
How would you rate the quality of parts and materials used?Please rate on a scale from 1-10, with 10 being the best choice.
11
Do we provide thorough photo documentation (before, during, and after repair)?
YESNO
12
How well do we identify and communicate additional damage discovered during repair?
Poorly
Needs Improvement
Neutral
Satisfactory
Excellent
13
We obtain necessary parts and materials in a timely fashion to complete repairs.
YESNO
14
Average number of calendar days from vehicle drop-off to completion / return to customerBaseline number to assess and inform - not a punitive function.
15
Is your shop certified for the types of repairs you perform?
YESNO
16
We use technology to send / receive estimates and updates electronically (email, text, estimating software).
YESNO
17
We follow manufacturer-recommended repair procedures and guidelines.
YESNO
18
What is the overall First-Time Fix Rate in your shop?Press on the circle or slide the end of the colored band to the correct percentage for your shop
19
We maintain adequate liability insurance, garage keepers coverage, and worker's compensation as required.
YESNO
20
We provide transparent disclosure of parts sourcing (OEM vs. aftermarket) and pricing.
YESNO
21
We have adequate capacity to handle assigned work volume without compromising quality or timelines.
YESNO
22
We properly handle and dispose of hazardous materials (fluids, batteries, parts) in compliance with environmental regulations.
YESNO
23
We demonstrate honesty in our dealings and communications.
YESNO
24
We honor our commitments and operate ethically.
YESNO
25
The work area is organized, clean, and professionally maintained.
YESNO
26
We stand behind our work with a clear quality guarantee.
YESNO
27
How well do we cooperate with insurance adjusters and estimating systems?
Poorly
Needs Improvement
Neutral
Satisfactory
Excellent
28
Are proper security measures in place to protect vehicles in progress?
YESNO
29
We ensure all third party work is of the quality standards necessary to make the client's vehicle as whole as realistically possible.
YESNO
30
We operate with a "If we break it, we fix it at no cost to you" standard.
YESNO
31
Is the pricing fair for the services and products provided?
YESNO
32
How does our pricing compare to market rates?
Not even close
Needs Improvement
About the same
Better than average
Clearly a better deal
33
Do you follow consistent pricing methodology across similar jobs?
YESNO
34
We provide the correct solutions to remedy issues without wasting money, resources, labor, or time.
YESNO
35
How accurate was the initial estimate compared to the final scope of work?Please rate on a scale from 1-10, with 10 being the best choice.
36
Are line items and charges clearly explained and easy to understand?Please rate on a scale from 1-10, with 10 being the best choice.
37
Do we have a clear process for resolving billing disputes?
YESNO
38
Did the vendor provide a clear, detailed explanation of the problem and proposed solution?
YESNO
39
How would you rate the clarity and frequency of communication throughout the process?Please rate on a scale from 1-10, with 10 being the best choice.
40
Do we focus on solving problems with clarity, efficiency, and proactive actions?
YESNO
41
How accurate was the estimated completion time?
Not even close
Needs Improvement
Met Expectations
Better than expected
Underpromised & Overdelivered
42
How accurate was the cost estimate compared to the final bill?
Not even close
Needs Improvement
Met Expectations
Better than expected
Underpromised & Overdelivered
43
Did the quality of work meet or exceed expectations set during the estimate?
YESNO
44
If applicable, how well did the vendor coordinate rental vehicle arrangements?Please rate on a scale from 1-10, with 10 being the best choice. If not applicable, select 0.
45
The vendor responds promptly to calls, emails, and requests for updates.
YESNO
46
How satisfied are you with the overall experience?Please rate on a scale from 1-10, with 10 being the best choice.
47
Does the vendor follow up after repair completion to ensure satisfaction and address any concerns?
YESNO
48
When considering our total work over the course of the last 90 days, in what percentage of work completed is the original problem completely resolved?Press on the circle or slide the end of the colored band to the correct percentage for your shop
49
Do we proactively communicate any potential future issues discovered during the repair?
YESNO
50
Do we guarantee our work and ensure follow-up analysis and fine-tuning (within reason)?
YESNO
51
What percentage of our jobs require rework or callbacks?Press on the circle or slide the end of the colored band to the correct percentage for your shop
52
Considering the final outcome, did you receive good value for the price paid?
YESNO
53
Subjective RatingPlease rate your organization
1
2
3
4
5
Needs Significant Improvement
Best
Should be Empty: