Clone of Final - PAC Tech Incident Form 1.0

Tech Incident Report Form
Welcome to the 🍁 PAC Secure Incident Reporting System. Use this form to report technical issues or errors. Your feedback helps keep our systems secure and reliable.
Welcome to the 🍁 PAC Secure Technician Response System. Use this section to review submitted tickets and provide internal updates, technical notes, and resolution details. Your input ensures accurate tracking and helps maintain a reliable, secure support process.

Here is the submitted ticket. Please review the information provided by the reporter and update only the fields below that are designated for internal technician use.These internal fields are intended for status updates, technical notes, and any actions taken to resolve the issue.
Please provide accurate contact details and describe your issue clearly so our technical team can quickly review and resolve the issue.
Please enter your name:*
Email:*
Use your @pardonapplications.ca email if possible.
Select your department/role:*
Please specify your Other - department/role:
Date & Time of Incident:

DayMonthYear
When did the issue occur?
Hour MinutesAM/PM Option
Select the type of issue you are reporting:*
Select the severity of this issue:*

Low – Minor issue, not urgentMedium – Affects work but not criticalHigh – Critical system or data issue
Please specify your Other - type of issue:
Briefly describe the issue or error you encountered:*
Please describe what happened in 1–2 lines. Include key details such as what you were trying to do, what went wrong, and any visible error messages. Example: “Unable to log into PAC Account — getting a ‘server error’ message since 9:00 AM.”
Select the primary system affected by this issue:

PAC WebsiteJotFormRingCentralGoogle WorkspaceMyAccount PortalDropboxClientBankTelegramPAC Tool (Client-Facing)PAC Tool (Internal Use)Otherhi
Please specify your Other - system affected by this issue:
Your issue will be handled by the PAC Web Development Team, with oversight from the PAC Technical Team and Management.
Your issue will be handled by the PAC Support Team, with visibility to the PAC Technical Team and Management.
Your issue will be handled by the PAC Associate Team, with visibility to the PAC Technical Team and Management.
Your issue has been logged and shared with the PAC Technical Team and Management, who will coordinate next steps internally if required.
Upload any screenshots, error messages, or related files:

Attaching screenshots, logs, or files can help our PAC technical team identify and resolve your issue faster.You can upload multiple files (images, PDFs, or documents).
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How would you like us to follow up with you?*
Any additional details or comments:
Describe any extra context, add logs, or supporting files link.
Technician Full Name (Internal use)
Status (Internal Use)
Select the current status of this ticket.
Technician Response/Notes (Internal Use)
Add your update, troubleshooting steps, or resolution details for this ticket.
Technician Attachment (Internal Use)

Upload screenshots, logs, resolution files, or supporting documents related to this ticket.
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Should be Empty:

Tech Incident Report Form