Clone of Customer Satisfaction Survey (Q4EB)

Hello from your L&T Agency!

Whether you are a newer, returning customer, or you may have even been here since transitioning from Havlic, Rutledge, Ericson, Driscoll, Thomson, or Suda offices, we sincerely appreciate your trust in us to protect what matters most to you! Thank you for taking the time to complete our survey. Your valuable feedback helps us enhance your experience and recognize our team members who go above and beyond!

Name* This field is required.

First Name

Last Name

What kind of communication style do you respond to best?Please choose 1 option for 1st Preference and 1 option for 2nd Preference.

What's your preferred method for routine communications? * This field is required.Please select 1st OR 2nd preference for Phone, Email, Text, and In-Person.

How well do we currently match your service preferences? * This field is required.

Perfectly - you understand exactly how I like to work

Very well - minor adjustments would help

Somewhat - there's room for improvement

Not very well - significant changes needed

Poorly - we seem to be on different wavelengths

How well do we currently match your communication preferences? * This field is required.

Perfectly - you understand exactly how I like to work

Very well - minor adjustments would help

Somewhat - there's room for improvement

Not very well - significant changes needed

Poorly - we seem to be on different wavelengths

Do you own any additional items listed below? (Select under the State in which you own the item)* This field is required.Select under the State in which you own the item, otherwise please select NONE under your Home State. Please only notate Additional House or Condo if you have more than 1 owned property.

Overall, how satisfied are you with our insurance services? (1=Very unsatisfied, 5=Very satisfied) * This field is required.

If you've had a recent positive and/or negative experience with our agency, we would love to hear about it to improve your experiences going forward. (We encourage you to highlight the specific team member.)

If you would like us to reach out to schedule a review, please provide your contact information below.You can also call or text us at 847-362-0099. Skip if you do not want a review.

On a scale of 1-5 (1=very unlikely, 5=very likely), how likely are you to recommend us to friends or family?* This field is required.

To refer family or friends to the L&T Circle of Trust and earn $10, click HERE!

To help more families, friends and community members find us, please take a moment to leave us a Google review HERE!