SERVER QA

1

Server Name* This field is required.

First Name

Last Name

2

Store* This field is required.Select Store

3

Date & Time Strated* This field is required.

Date

Hour

Minutes

4

Server is in full uniform and represents the Wingers name well. * This field is required.(You will take a picture at end of QA) 10 Points

YESNO

5

Guests are greeted with a proper introduction within time standard* This field is required.General standard is 2 minutes. Reasonable variance based on business allowed. 5 Points

YESNO

6

Premium Beverages By Name* This field is required.Must Include 2 of 3 by name: Winger Bros. Beer, Cocktail and Flavored Pepsi/Lemonade.

Winger Bros. Beer Offered

Specialty Cocktail

Flavored Pepsi/Lemonade

None

7

Appetizer Suggested By Name* This field is required.Must include Wings OR Fingers and one other appetizer of choice. 10 Points

Famous Wings or Fingers-5 Points

Second Appetizer by name-5 Points

None

8

Drinks are delivered within 3 minutes* This field is required.5 Points

YESNO

9

Order Maker: Add-ons, Upsells & Entrée Suggestions are made * This field is required.Name one suggestion made if applicable -10 Points

10

Pepsi Products and/or Water refilled per standard * This field is required.Did Server ask guest if the would like refill before guest had to ask. 5 Points

YESNO

11

Guest table receives a 2 bite - 2 min check back* This field is required.5 Points

YESNO

12

Alcoholic Beverage: Was second round or new suggestion offered.* This field is required.5 Points

Yes Offered and Accepted

Yes Offered, Guest declined

No second round offered

Not applicable. (no alcohol ordered)

13

Tables are pre-bussed* This field is required.5 Points

YESNO

14

Desserts suggested by name* This field is required.10 Points

Asphalt Pie

Cookie Zookie

Seasonal Dessert

Dessert Not Offered

15

Check is presented & collected within two minutes of guest presenting payment.* This field is required.Or use use of mobile payment station-5 points

YESNO

16

Server offers a sincere thank you and invitation to return* This field is required.5 Points

YESNO

17

Positive guest experience observed / proficiency in menu knowledge and answered questions* This field is required.5 points

Yes! Great Job!

Standard not met, see notes for opportunities.

18

Server was engaging, fun, charismatic, and playful with guests * This field is required.5 points

YESNO

19

Manager or Trainer completing QA review* This field is required.

First Name

Last Name

20

If you were the guest, how would you rate the experienceNo Points Awarded-Rating does show to server for honest feedback and improvement.

21

Take Photo of Server Showing Uniform* This field is required.

22

Server EmailEnter email if server would like a copy of QA sent

example@example.com

23

Notes for Server about what you observedThis is emailed to server. Use opportunity to highlight any positives or suggestions to improve service level.

24

QA Score

%