Welcome to the SHPE National Convention Registration and Membership Support form. Use this form to report registration issues so we can assist you quickly. Be sure to review the notes below first, as they may answer your question.

Important Notes

Please review ALL notes below prior to submission.

Registration Policies

All National Convention attendees agree to comply with all event policies. Registration fees are based on your membership status at the time of registration. Once payment is completed, refunds cannot be issued due to changes in membership status, including membership type updates.

Before registering, please confirm the following:

• You are using the same email address associated with your SHPE membership account.
• Your membership type is correct in the membership portal.
• Your membership is active or renewed for the current year.
• The displayed registration rate is correct before submitting payment.

Cancellation & Refund Policy:

Cancellation with refund requests must be submitted in writing by September 24, 2026 (30 days prior to event) and will only be accepted via this form.

There are NO REFUNDS for orders/purchases under $75.

• Refund requests received a minimum of 30 days before the first day of the event will receive a 75% refund.
• Requests submitted less than 30 days before the first day of the event will not be refunded. Instead, the funds will only be eligible to be transferred to another individual or you can elect to donate to SHPE. 

There are NO REFUNDS for bulk regisatration commitment orders even if needing to lessen the ticket quantity. 

 

Transferring Your Registration:

You may transfer your registration to another member within your chapter and is only permissible between same membership types. For example, transferring from an undergraduate to a professional registration is not allowed, but an undergrad to an undergrad is allowed. Verification of memberships will occur prior to the transfer.

Only paid registrations are eligible for transfer, up to the amount originally paid. Sponsored and complimentary registrations are not eligible for transfer.

Already Contacted Us?

If you previously reached out via email, include the subject line and date of your message for reference. All requests must be submitted through this form – requests sent only by email will not be processed.

Honoring Your Registration Rate

We will honor the appropriate rate based on the date you submitted your initial inquiry (PST). For example, if you emailed or contacted us before an early bird deadline (National Convention only), you will still receive the early bird rate even if the deadline has passed while we work on your ticket.

Membership Verification Issues:

If your issue involves membership verification, you must include your membership ID. Here are some troubleshooting tips for membership account concerns: Troubleshooting Guide.

Registration Troubleshooting Tips:

Review these troubleshooting tips that are applicable for all hosted SHPE events.