I agree to abide by a 24-hour cancellation notice for any scheduled session. I understand I may be charged up to the full amount of service for any missed sessions or for any cancellations with less than a 24-hour notice. I understand that if I arrive late, the session will end at the original scheduled time to prevent penalizing another client.

Individual & Small Group Sessions: I agree that all individual and group sessions must be paid for up front prior to all training sessions. I will schedule all training sessions at Rock and Armor only after payments have been received. As noted above, I understand that we will be charged for all no-show sessions or late cancellations.

Classes: I understand that my monthly payment reserves my place in the program and is not based on the number of classes attended. This class is offered at a fixed monthly rate, and the cost will remain the same regardless of my level of attendance or participation. Missed classes are not eligible for refunds, credits, make-up sessions, or rollover to future months. The price is not subject to change based on how frequently I attend, ensuring that the fee remains consistent throughout the duration of my enrollment. I understand that payments are due on the 1st of each month, and that a $10 late fee will be assessed for any payment not received by the 10th of the month.

Autopay: I understand that I may enroll in monthly autopay by phone or at the Rock and Armor front desk. I agree that my credit/debit card will be charged on the 1st of each month for that month's training fees. If I or my athlete is no longer training at Rock and Armor, I understand that it is my responsibility to cancel my autopay by calling Rock and Armor or by speaking with a staff member in person. A minimum of 72 hours' notice is required to cancel autopay before the next scheduled billing date. If proper notice is not provided, I understand that the next monthly payment may still be processed. Autopay may be reactivated at any time for future training sessions. I agree that payments already processed are non-refundable, and I will not be reimbursed for any month that has been paid for but not utilized. 

Refunds: Refunds are not offered for classes or group training. Refund requests for individual training sessions will be reviewed on a case-by-case basis.

(Parent or guardian if client is under the age of 18)

I, the above enrolled, understand that neither Rock and Armor Physical Therapy and Sports Performance, nor anyone employed by the facility will assume responsibility for accidents and/or other expenses incurred as a result of participation in this program, and regardless of location of the training program (clinic setting, court setting, field setting, etc.). I attest that the above is in good health and able to participate in a vigorous athletic program. In the event of injury or illness, the facility has my permission to provide emergency first aid care and seek the appropriate care necessary.

(Parent or guardian if client is under the age of 18)