Return Request
Please provide the following information to process your return request efficiently.
Who is completing this form?
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Customer
LVS - Enter staff name
Reason for Return
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Please Select
Item damaged in transit
Incorrect item received
Faulty
Item no longer needed
Damages must be reported within 48 hours of receipt of goods. How long have you had the item?
Under 48 hours
Over 48 hours
Please upload images showing damage to items
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Browse Files
Drag and drop files here
Choose a file
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Please provide details of damage:
Company Name
*
For warranty or general sales customers please type warranty or general sales
Customer Name
*
First Name
Last Name
Customer Contact Email
*
example@example.com
Order Number
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Please use the order number this return relates to. For warranty returns please use the order number used for the replacement part.
Date of Purchase
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-
Month
-
Day
Year
Date
Preferred Method for Receiving Refund or Replacement
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Replacement
Credit on account
Refund
Other
Please tell us what you have received vs what you were expecting:
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Do you want the correct item shipping?
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Yes
No, I want to return for a refund
Other
Company Name
*
For warranty or general sales customers please type warranty or general sales
Customer Name
*
First Name
Last Name
Customer Contact Email
*
example@example.com
Order Number
*
Please use the order number this return relates to. For warranty returns please use the order number used for the replacement part.
Date of Purchase
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-
Month
-
Day
Year
Date
When did you purchase the item?
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Less than 14 days ago
More than 14 days ago
As per point 9.6 in our terms and conditions "If the Buyer arranges with the Company that Goods can be returned within a 14 days after purchase, the Goods will need to be fit for resale and the Buyer will incur the handling costs for the Goods to be returned. All Goods returned in these circumstances will be subject to a re-stocking fee of 20% of the Goods invoice value to cover administrative charges."
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I have confirmed with the sales team that I can return the goods. I understand that i will be subject to a 20% restocking Fee
Please confirm which item you wish to return
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Company Name
*
For warranty or general sales customers please type warranty or general sales
Customer Name
*
First Name
Last Name
Customer Contact Email
*
example@example.com
Order Number
*
Please use the order number this return relates to. For warranty returns please use the order number used for the replacement part.
Date of Purchase
*
-
Month
-
Day
Year
Date
Submit Return Request
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