Hotels
We will make every effort to provide the hotels specified in your booking, or an equivalent property of a similar standard where necessary. In the event of delays during check-in, we will endeavour to complete the process as efficiently as possible.
Any issues or requests relating to hotel services should be raised directly with hotel staff in the first instance. If a satisfactory resolution cannot be reached, you may then refer the matter to your subgroup leader for guidance.
If you have arranged your own accommodation and wish to participate in group activities, this will be considered as joining the tour, and the relevant charges will apply.
Room Allocations and Sharing
Rooms will generally be shared between two or more travellers as part of the package. Hotel room sizes and bed configurations vary, and not all rooms will allow beds to be combined. We will make every effort to accommodate preferences; however, specific bed arrangements cannot be guaranteed.
If you are travelling alone and wish to share a room, we will attempt to pair you with another traveller, but this cannot be guaranteed. If we are unable to allocate a suitable roommate, a single-occupancy supplement will apply, and you will be invoiced accordingly. Room-sharing arrangements will be made at our discretion, taking into account factors such as gender, suitability, and compatibility.
We cannot guarantee that rooms will be located on the same floor or adjacent to one another, although we will request this where possible.
In rare circumstances, room allocations or hotel arrangements may be disrupted for reasons beyond our control. In such cases, we will work to provide equivalent or better accommodation.
No-Bed Option
On some packages, we may offer a “no-bed” option for children below a specified age. Availability is limited and this option may not be offered on all packages.
The no-bed option means that the child will share the room with their parent or guardian without the provision of a separate bed, and in some cases without bed and breakfast included. Full details, including age limits and inclusions, will be stated at the time of booking.