Excursions - SERVICE AGREEMENT & SCHEDULE OF SUPPORTS
  • Excursions - SERVICE AGREEMENT & SCHEDULE OF SUPPORTS  

  • Agreement Date*
     - -
  • Participant Details:

  • Date Of Birth*
     - -
  • Date
     - -
  • Format: (000) 000-0000.
  • How is your NDIS funding for WRTS Services Managed:*
  • My Funding Categories :*
  • Please tick the level of support your child requires at the Kids Gym*
  • Select Excursions you are registering for (you can select multiple) - all excursions start at WRTS Somerville :*
  • Has this child attended a WRTS Somerville Session before?*
  • Child Two (2) Date Of Birth
     - -
  • Please tick the level of support your child requires at the Kids Gym
  • Has this child attended a WRTS Somerville Group/Holiday Session before?*
  • Please indicate frequency:
  • Please indicate frequency:
  • Please tick any day you are interested in your child attending:
  • Please indicate frequency:
  • COMPANION CARD: If your child has a Companion Card, please upload a photo of the card here. To apply for a Companion Card visit https://www.companioncard.vic.gov.au/how-apply*
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  • Does your child suffer from any known allergies?*
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  • Do you have any concerns about your child absconding from the Gym or during excursions?*
  • Has this happened before when your child was with you or in the care of others? If Yes please provide details.*
  • MEDIA CONSENT We occasionally post photos from the day on our Instagram and Facebook page to show the daily activities. No names are listed. Are you ok for your child’s image to be posted?*
  • CANCELLATION POLICY: I am aware of and agree to adhere to WRTS Australia's Cancellation Policy, as outlined below and agree to adhere to its terms.*
  • FEES/CHARGES

    Fees for 2026 Program (from 1 January 2026)* are as follows and are based on the level of support your child requires:

     

    3 Hours

      Weekday Saturday Sunday
    1:4 Support $113.63 $135.08 $156.53
    1:3 Support $131.18 $159.78 $188.38
    1:2 Support $166.30 $209.20 $252.10
    1:1 Support $271.64 $357.44

    $443.24

    5 Hours (Excursions)

     

      Saturday
    1:4 Support $190.01
    1:3 Support $231.19
    1:2 Support $313.55
    1:1 Support $560.62

     

    NOTE:

    Excursion fees will vary as $1 per KM travel fee is added

    Excursion Out of Pocket (OP) Fees apply for costs not covered by NDIS such as Entrance Fees to venues/events.

    Price increases will be in line with updates to the NDIS Pricing Guide 

  • In consideration of being permitted by We Rock the Spectrum Kid’s Gym (hereinafter “WRTS”) to participate in its activities and to use its equipmentand facilities, now and in the future, I as parent or legal guardian of the child/ren [named at the bottom of this document] a minor (hereinafter “Minor”),hereby grant the permission necessary to allow Minor to participate in all activities at this WRTS location and agree with all the terms of this Releaseof Liability, Indemnity Agreement, and Assumption of Risk Agreement (hereinafter “Agreement”). I, in my own behalf and on behalf of Minor,further agree to release, indemnify and discharge WRTS, its agents, owners, shareholders, directors, partners, employees, volunteers,manufacturers, participants, lessors, affiliates, its subsidiaries, related and affiliated entities, successors and assigns (hereinafter “Released Parties”),on behalf of myself, my spouse, my children, my parents, my heirs, assigns, personal representative and estate as follows:*
  • Date*
     - -
  • and We Rock the Spectrum Somerville on Date:
     - -
  • The NDIS and this Service Agreement

  • This Service Agreement is made for the purpose of providing supports under the NDIS Participant’s NDIS plan.
    The parties agree that this Service Agreement is made in the context of the NDIS, which is a scheme that aims to:
    • support the independence and social and economic participation of people with disability and
    • enable people with a disability to exercise choice and control in the pursuit of their goals and the planning and delivery of their supports. 


  • WE ROCK THE SPECTRUM SOMERVILLES' (WRTS) RESPONSIBILITIES

     
    WRTS or her representatives agrees to: 

    •       review the provision of supports at least annually with the NDIS Participant
    •       once agreed, provide supports that meet the NDIS Participant’s needs at the    NDIS Participant’s preferred times
    •       communicate openly and honestly in a timely manner

    •       treat the NDIS Participant with courtesy and respect
    •       consult the NDIS Participant on decisions about how supports are provided

    •       give the NDIS Participant information about managing any complaints or disagreements and details of WRTS or WRTS representatives cancellation policy

    •       listen to the NDIS Participant’s feedback and resolve problems quickly

    •       give the NDIS Participant a minimum of 24 Hours notice if WRTS or her representativesneeds to change a scheduled appointment to provide supports

    •       give the NDIS Participant the required notice if WRTS needs to end this Service Agreement(see ‘Ending this Service Agreement’ below for more information)
    •       protect the NDIS Participant’s privacy and confidential information

    •       provide supports in a manner consistent with all relevant laws, including the NDIS Act 2013 and Rules, and the Australian Consumer Law
    •       keep accurate records on the supports provided to the NDIS Participant and

    •       issue regular invoices and statements of the supports delivered to the NDIS Participant.
     
    RESPONSIBILITIES OF THE NDIS PARTICIPANT / NDIS PARTICIPANT'S RESPRESENTATIVE

     
    The NDIS Participant / NDIS Participant’s representative agrees to:
    •       inform WRTS or WRTS representatives about how they wish the supports to be delivered to meet the NDIS Participant’s needs

    •       treat WRTS or WRTS representatives workers with courtesy and respect

    •       talk to WRTS or WRTS representatives if the NDIS Participant has any concerns about the supports being provided
    •       give WRTS or representatives the minimum required notice if the NDIS Participant cannot make a scheduled appointment, noting that if the notice is not provided by then, WRTS or representatives cancellation policy will apply
(see ‘Cancellation Policy’)
    •       give WRTS or WRTS representatives the required notice if the NDIS Participant needs to end this Service Agreement (see ‘Ending this Service Agreement’ below for more information) and 

    •       let WRTS or WRTS representatives know immediately if the NDIS Participant’s NDIS plan is suspended or replaced by a new NDIS plan, or the NDIS Participant stops being a participant in the NDIS.


    PAYMENTS
    WRTS or WRTS representatives will seek payment for their provision of supports after the supports have been delivered.
    Invoicing will be determined by how the participant’s Funding with WRTS or hWRTSr representatives is managed.
     
    SELF MANAGED:
    When the NDIS Participant has chosen to self-manage the funding for NDIS supports provided under this Service Agreement, the following will take place. After providing those supports, WRTS or WRTS representatives will send the NDIS Participant an invoice for those supports for the NDIS Participant to pay. The NDIS Participant will pay the invoice by direct debit / cash / EFT within 7 Days.
     
    SELF MANAGED PLAN NOMINEE
    When the NDIS Participant’s Nominee manages the funding for supports provided under this Service Agreement, the following will take place. After providing those supports, WRTS or WRTS representatives will send the NDIS Participant’s Nominee an invoice for those supports for the NDIS Participant’s Nominee to pay. The NDIS Participant’s Nominee will pay the invoice by direct debit / cash / EFT within 7 Days.
     
    NDIA (AGENCY) MANAGED
    When the NDIS Participant has nominated the NDIA to manage the funding for supports provided under this Service Agreement, the following will take place. After providing those supports, WRTS or WRTS representatives will claim payment for those supports from the NDIA.
     
    PLAN MANAGED
    When NDIS Participant has nominated a Plan Management Provider (listed above if applicable) to manage the funding for NDIS supports provided under this Service Agreement, the following will take place. After providing those supports, WRTS or WRTS representatives will claim payment for those supports from the nominated Plan Management Company. The Participant/Participant’s Representative will be copied in to the invoice email.
     
    CHANGES TO THIS SERVICE AGREEMENT                                                           If changes to the supports or their delivery are required, the parties agree to discuss and review this Service Agreement. The parties agree that any changes to this Service Agreement will be in writing, signed and dated by the parties.


    ENDING OF THIS SERVICE AGGREEMENT
    Should either party wish to end this Service Agreement they must give 1 month’s notice. If either party seriously breaches this Service Agreement the requirement of notice will be waived.
     
    FEEDBACK & COMPLAINTS

    If the NDIS Participant (or any other person) wishes to give WRTS feedback or make a complaint, they can do so by:
    ·       speaking directly with a WRTS or WRTS representatives or giving a  deatials via email or in writing.
    ·       emailing info@werockthespectrumsomerville.com.au or
    ·       phoning (03) 5977 6936
    ·       writing to 3/36 Guelph Street Somerville VIC 3912 or
     
    If the person does not want to make a complaint directly to WRTS, or they are not happy with how WRTS has responded to their complaint, they can complain to the NDIS Quality and Safeguards Commission (NDIS Commission).
     
    Complaints to the NDIS Commission can be lodged:
    ·       Phone: 1800 035 544
    o   Phone hours services are currently available Monday to Friday (excluding public holidays) between 9am – 5pm for all States and Territories (except for the Northern Territory, available until 4:30pm)
    ·       Online: Complaint Contact Form
     
    More information is available via the ‘How to make a complaint about a provider’ webpage via the NDIS Commission’s website.
     
    Complaints can also be made to:
     
    The Disability Services Commissioner: 1800 677 342
    Office of the Public Advocate: 1300 309 337
    Health Complaints Commissioner: 1300 582 113
    Victorian Equal Opportunity & Human Rights Commission: 1300 292 153
    Victorian Ombudsman: 03 9613 6222
    Human Rights Commission: 1300 656 419
    Australian Department of Education and Training: 1300 566 046
    Victorian Department of Education and Training: 1800 809 834
     
    Where required, WRTS representative will assist people making a complaint, or people with disability affected by a complaint, to contact the NDIS Commission or other complaints body.
     
    WRTS representative will also support people making or impacted by a complaint to contact an advocate (if they wish to do so) to support them through the feedback and complaints process.
     
    Complaints will be formally acknowledged within 2 Working days. All complaints will be responded to as quickly as possible, and within 14 Days from acknowledgement. If a complaint cannot be responded to in full within 14 Days of acknowledgement, the complainant will be provided with an update, including when a full response can be expected.
     
    All feedback and complaints will be used by WRTS and her representatives to continuously improve service delivery.
     
    Conflicts of Interest
    Any perceived or actual conflicts of interest associated with PAULINE SMALES or her representative service delivery will be managed in accordance with its Conflict of Interest Policy and Procedure.
     
    Emergency and Disaster Management
    WRTS and her representative are committed to providing support to NDIS Participants without interruption throughout the period of their Service Agreement. This includes in the event of an emergency or disaster.
     
    Where changes or interruptions are unavoidable, alternative arrangements will be explained and agreed with the NDIS Participant, with a key focus on minimising the impact to the NDIS Participant.
     
    WRTS and WRTS representative will ensure that any alternative supports enacted in the event of an emergency or disaster are delivered in a way that is appropriate to the NDIS Participant’s needs, preferences, and goals.
     
    Continuity of Support
    WRTSS and her representative ensures the business operates with a sufficient amount of qualified staff to support its participants. In the event that the participant’s support staff is unavailable, WRTS  or WRTS representative will provide an alternative support staff member of equal or greater qualification. The replacement staff member will be given ample time to be briefed by management and have access to the participant’s Support Plan and Risk Assessment documents and any additional relevant health and behavioural plan information.
    Participants will be informed of any staff changes within 24 hours before the service, where possible.


    WRTS or WRTS representatives will ensure that any alternative supports are delivered in a way that is appropriate to the NDIS Participant’s needs, preferences, and goals.
     
    Goods and Services Tax (GST)
    For the purposes of GST legislation, the Parties confirm that:
    •       a supply of supports under this Service Agreement is a supply of one or more of the reasonable and necessary supports specified in the statement included, under subsection 33(2) of the NDIS Act, in the NDIS Participant’s NDIS Plan currently in effect under section 37 of the NDIS Act
    •       the NDIS Participant’s NDIS Plan is expected to remain in effect during the period the supports are provided and 

    •       the [NDIS Participant / NDIS Participant’s representative] will immediately notify the provider if the NDIS Participant’s NDIS Plan is replaced by a new plan or the NDIS Participant stops being a participant in the NDIS. 

     
    Cancellation Policy
    In the event of a short-notice cancellation (or no show), WRTS or WRTS representatives can claim 100% of the agreed fee associated with the activity from the NDIS Participant’s plan, subject to the NDIS Pricing Arrangements and Price Limits in effect at the time, and the terms of this Service Agreement.
     
    A cancellation is a short notice cancellation if the participant:
    •       does not show up for a scheduled support within a reasonable time, or is not present at the agreed place and within a reasonable time when WRTS or WRTS representative are leaving to travel to an excursion destination
    •       has given less than two (2) clear business days’ notice for a support that meets both of the following conditions:
    •       the support is less than 8 hours continuous duration AND
    •       the agreed total price for the support is less than $1000
     
    WRTS or WRTS representative can only claim from the participant’s plan for a Short Notice Cancellation of the delivery of a support item to the participant if all of the following conditions are met:
    •       the NDIS Pricing Arrangements and Price Limits guide indicates that providers can claim for Short Notice Cancellations in respect of that support item
    •       the proposed charges for the activities comply with the NDIS Pricing Arrangements and Price Limits guide
    •       WRTS or WRTS representative has the agreement of the participant in advance (that is, this Service Agreement specifies that Short Notice Cancellations can be claimed) and
    •       WRTSS or WRTS representative was not able to find alternative billable work for the relevant worker and is required to pay the worker for the time that would have been spent providing the support.
     
    WRTS or WRTS representative cancels a support due to operational reasons, the service will be rescheduled at no penalty to either party. 

  • WRTS will work closely with other agencies to coordinate the best support for the NDIS Participant. This means the NDIS Participant’s informed consent for the sharing of information will be sought and respected in all situations unless:

    1. WRTS is obliged by law to disclose the NDIS Participant’s information regardless of consent or otherwise.

    2. It is unreasonable or impracticable to gain consent or consent has been refused and:

    3.The disclosure is reasonably necessary to prevent or lessen a serious threat to the life, health or safety of a person or group of people.

  • NDIS Participant / NDIS Participant’s Representative Consent 


  • I, the Participant/Participant's Representative hereby acknowledges that WRTS has advised me of the following:*
  • I, the Participant/Participant's Representative hereby acknowledges that WRTS has advised me of the following:*
  • I, the Participant/Participant's Representative hereby acknowledge:*
  • Date*
     - -
  • VERBAL CONSENT

    Verbal consent should only be used where it is not practicable to obtain written consent. I have discussed the proposed referrals with the participant or authorized representative and I am satisfied that they understand the proposed uses and disclosures, and have provided their informed consent to these.

  • Date*
     - -
  • Copy of Participant's NDIS Plan

    Please upload the Participant's NDIS Plan. Blanked out dollar amounts is fine.

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